ITM Agent Insights: Monitoring logs with ITM: LO debugging - Missing subnodes for Tivoli Log File (LO) agent
DougDoering 120000E6GG Visits (6027)
If "Tivoli Log File Profile" entries are missing from Tivoli Enterprise Portal (TEP) navigator tree for subnodes of the LO monitoring agent, verify the permissions / access to necessary applications for the account used to sign-on to the Tivoli Enterprise Portal Server (TEPS) to launch the TEP client .
If the user does not have "Tivoli Log File Profile" application or "All Applications" listed under "Allowed Applications", the subnode entries for profiles are not visible.
permissions / access to necessary applications
This is due to the LO agent being comprised of two distinct applications for display in the TEP.
"Tivoli Log File Agent"
Use the Administer Users GUI in the TEP to view the "Allowed Applications" for the user.
A user requires both the "Tivoli Log File Agent" AND "Tivoli Log File Profile" applications to be listed under "Allowed Applications", or the user needs to have the generic "<All Applications>" listed under "Allowed Applications".
If the user has the appropriate application access, the navigator in the TEP should show "Tivoli Log File Profile - <subnode>" entries.
If the user ID has necessary application access and there are still issues with navigator items not being displayed, confirm whether the "base" LO agent instance MSN as well as any "subnode" LO agent entries are visible in the output of "tacmd ListSystems" run on the HUB Tivoli Enterprise Monitoring Server (TEMS).
The Managed System Name (MSN) for the base instance will have a format of:
The "Version" for the base instance shows a numeric value for the last position, in the above "00".
The MSN for a subnode does NOT contain the instance identifier, and will have the format of:
The "Version" for a subnode of an instance shows "XX" for the last position.
Version 6.3 > Administrator's Guide > Using Tivoli Enterprise Portal user authorization > Administer Users
DCF 1627831 - Missing subnodes for Tivoli Log File (LO) agent
Additional ITM Agent Insights series of IBM Tivoli Monitoring Agent blogs are indexed under ITM
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