ITM Agent Insights: Linux OS agent (LZ) install issues on SLES 12 (64-bit)
ssnachan 0600020S7X Visits (10351)
I recently worked with a customer where we found a unique Linux OS (LZ) agent install issue on a SUSE Linux Enterprise Server (SLES) 12 - 64 bit server. I thought it will be good to share the results in case you run into the same issue.
For starters, you need to know that a LZ agent install on SLES 12 requires the following workaround:
However, even before the install actually starts the installer gives an arithmetic error
./install.sh: [: number19: arithmetic syntax error
I did some internal testing which indicated the following results: (6.30.FP6 is the latest full install in the 6.30 series)
Attempting to install ITM 6.30.FP2, using the setarch work-around, the prerequisite checker will fail if the ksh package is not installed.
Searching for known problems, I came across a number of references stating that ksh (93v) was not stable and that there was a new package for ksh (93vu) that is available.
You can download ksh (93vu) from the following location (SUSE support): http
Once you upgrade to the new ksh (93vu) version:
STEP 1: Install ITM 6.30.FP2 with setarch work-around.
STEP 2: Upgrade to ITM 6.30.FP4 without setarch work-around.
The resolution is to upgrade the ksh package to the following: http
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