ITM 6: Setting Situations for EIF Forwarding for Event Destinations of DEFAULT=Y
carinb 100000JKNU Visits (7200)
Event Destinations can be defined as a 'DEFAULT' event destination.
This is how you would set an event desintation to be defined as a 'DEFAULT' event destination, using the default=Y parameter.
And here is how that setting is used and referenced:
In the case where there is no event destination assigned in the Situation and EIF forwarding is enabled for the Situation, the events will be sent to all of the event destinations marked as 'Default=Y'.
Generally, my experience is that this capability is rarely used in ITM and, personally, I recommend that ITM users assign their event destinations in the Situation definition to ensure EIF events are being sent where you want them to be sent.
However, there is the capability to not set an event destination and let the Hub TEMS decide where the event should go, primarily to those Event Destinations marked 'DEFAULT:Y'
The issue is that it can be difficult to remove the event destination assignments from the Situation definition once they have been assigned.
To view the information stored in the Situation definition, you run the following command:
tacmd viewsit -s <situation name> -e <export file name>
Open the exported file.
The sitinfo field will look something like the following (you will find it down towards the bottom of the output):
In this example, the TDST parameter, which lists the event destinations, has just one event destination assigned and that is event destination '0' (ie zero).
It may also list multiple event destinations such as TDST=0,1.
Most customers with EIF forwarding enabled will see TDST=0 if they have not set up and assigned multiple event destinations in their environment.
When the Situation is referencing no event destinations, the SitInfo field will contain no reference to TDST.
The challenge comes when you want to remove the TDST setting from a Situation where a TDST has been configured.
- tacmd editsit gives you the capability to edit the SitInfo field but does not appear to provide a function to remove the TDST setting, if already set.
- unassigning all of the event destinations via the TEP Client GUI in the Situation Editor in the EIF tab does not remove the TDST setting from the sitinfo field. Moving all event destinations from assigned to available and saving the Situation does not remove the TDST parameter from the Situation definition stored in ITM but leaves event destination '0' (zero) assigned.
So here is a method that can be used to remove the TDST value, which involves exporting the Situation to a file, changing the sitinfo field in the exported file and re-importing the Situation.
To specify an empty destination for the Situation, as depicted in the following example.
Note: The TEC Destination field is empty, but TEC Forwarding is set to Y.
To change a situation from a specified TEC destination to an unspecified (empty) TEC destination, perform the following steps:
-- yes, there is a double quote at the end of that line with no matching double quote anywhere to be found. Those are not two single quotes.
3. Delete the original situation:
tacmd deletesit -s <situation name>
4. Import the situation back to the server:
note: Alternatively to step 3 and step 4 you can rename the situation in the test_tec1.xml file to a new situation name and then the tacmd createsit command will create a new situation using the name in the file that you provided without requiring you to delete the original situation, assuming the name you provided does not exist.
For example, locate the SITNAME parameter at the top of the file, for example:
test_tec1 <== rename to a different name that does not already exist.