ITCAM for Transactions - ISM - IFix install fails
ericmtn 1000009W88 Visits (7216)
This blog describes a possible solution to the error :
"Another version of this product is already installed"
when you are trying to upgrade ISM agent on Windows.
Example : Appl
Windows ISM agent version already installed v18.104.22.168 :
Launched the setup.exe of ISM 7402 IF1 install image:
But install fails with error:
So I applied this technote:
and used the utility NTDepUpgCk.exe:
After the above utility was used to clean up the system where ISM agent is installed on Windows, I launched again ISM 7402 IF1 setup.exe and this time it passed:
And I could continue the installation:
After the installation is completed:
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