ITCAM for Applications Diagnostics - Scenario 7: Determining if the Garbage Collection policy needs to be adjusted
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Annette, the level 2 operator is monitoring the Tivoli Enterprise Portal. Annette notices a critical symbol on the JVM icon in the Application Server Summary workspace. The flyover for JVM icons shows a high metric for JVM CPU% and GC Active Time (ms).
Annette double-clicks the JVM icon. The JVM Stack Trend workspace is displayed. The Percent GC Time Used view displays a high value. The heap usage trend is also high.