Here is the continuation of my ISM log, "Best practices and commonly encountered pitfalls", while using Itcam for transactions and its Internet Service Monitoring ("ISM", ITM product code 'is') agent.
This is part 2 now...
1. I can't start the ISM Configuration GUI from the ITM TEP client, but the error message reported in a pop-up window is :
Database locked Locked by <USER> on <HOST> at <DATE/TIME>
This issue is documented in ITCAM4Tx V7.3 troubleshooting guide :
see page 22 of 232, where it says :
Database locked error
You attempt to run more than one instance of the Internet Service Monitoring Configuration user interface or Internet Service Monitoring Configuration command line interface simultaneously and encounter the following error message:
Database locked: Locked by username using GUI|CLI on host at time