Helping us help you - TEMS Unexpectedly Shuts Down
ShaunR 2700005SW1 Visits (1619)
This one is another little obscure one from back in the 6.23 days, but as we still have plenty of customers out there still running it and not everyone is on a particularly up to date build level I felt it was worth noting. You might have a problem where your TEMS crashes, and on either looking in the logs yourself or sending them to us, we find the following -
This is caused by a timing issue when there is an attempt to access the situation description table while another thread is currently updating or adding a situation group and it's a timing issue, there is no local workaround. The fix for this issue is contained in the following maintenance package: ITM 6.2.3 FP0005 so you need to get that installed if you find yourself with a somewhat temperamental TEMS.
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