Helping us help you - Information Required by Support for ITM Issues.
ShaunR 2700005SW1 Visits (7996)
I've got another video for you all today. Rather than one of the Academy Seminars, this is just me discussing some of the things that you really need to supply when you log a PMR with IBM Support if you want us to be able to help you with an ITM PMR.
Please take a look at this, and keep it in mind the next time you come to log a PMR with us. Giving us as much of this information as you can right from the outset will really help speed the investigation of the problem.
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