Fixing CTJSD201E error showed by the Server Dashboard
Albook 120000625S Visits (9311)
One of the most common errors received when using the Server Dashboard in the JazzSM environment, is the message:
CTJSD201E - Unable to establish communications with the data provider server
It is a generic message issued when the connector fails reaching the data provider, in our case TEPS, but
1) ITM Data provider not available
Most common cause is that the data provider on TEPS side is really not available.
In order to verify this option, you can run a quick test directly pointing the TEPS machine as follow:
Clicking the Get button you will then obtain some information that may be useful in the next steps of the problem determination.
For example, it shows the value for "label","type" and "id" , where label is HUB TEMS name, type is usually "IBM
and id is the result of a merge of the string "itm" and the ITM HUB TEMS name.
For example, if HUB Tems name is HUB_SERVER1, the id will show "itm.HUB_SERVER1"
If the test.html page does open, it means that data provider is available.
If instead the above link fails, it means there is an issue with ITM Dashboard data provider, and in this case you need to
Generally speaking, you need to be sure you have carefully verified all the three actions suggested in this link:
2) Possible problems with connection definition
If the ITM Dashboard data provider is enabled and working fine, you need to check if something is instead wrong on JazzSM/DASH side.
a) Check the status for the ITMSD Provider ID.
You can do it from : "Co
Any value different from "Working" indicates a possible problem with Connection definition.In that case you need to edit the Connection and double check you are pointing to the expected TEPS using the proper credentials.
b) Select "Dashboard Health Check" from "System Status and Health"
For ITMSD component, check if the status is green.Then expand the ITMSD entry; it will show the status for each verification it performed on
If one of them shows a status different from green, you may need to perform an action accordingly to the impacting issue; for example if the TEPS ping is failing, you need to look for possible network issues.
3) Hot Standby and domain override
The error message CTJSD201E may also be issued if ITM is configured with Hot Standby feature.
The only way to avoid it, is to define a domain override in TEPS configuration, as specified in the link below, bullet 3:
If you are not using Hot Standby, it can be anyway useful to check the TEMS domain defined for the ITMSD Provider ID.
If all the above verification are OK, there is still a chance that something is wrong with internal definition of the ITMSD connector.
Before involving DASH support to further troubleshoot what's wrong with it, it worth to delete and redefine the connection.
In this way, if something is broken between connection and internal dash definitions, we would correct it by defining a new one from scratch.
It can be done by :
Most of the time, the aforementioned steps are enough to identify the root cause of CTJSD201E error message and fix it.
Thanks for your time.
Subscribe and follow us for all the latest information directly on your social feeds: