Welcome to the Application Performance Management Blog, where you can read the perspectives from APM experts. This Blog provides insights into the Application Performance Management solution, as well as technical details about specific IBM products.
The following use case describes how to use ITCAM for Application Diagnostics to diagnose a memory leak. A number of similar use cases are available in the User Guide in the ITCAM for Application Diagnostics info center For details of the personas referred to in this use case, see Personas Diagnose a Memory Leak Users are reporting slow response times for an application. A user contacts the help desk and raises a ticket for slow response time in relation to an application. Annette, the level 2 operator, picks up the ticket. Annette navigates... [More]
One way that ITCAM for Transactions helps you isolate problems is by calculating a baseline for every transaction that it tracks. A deviation is the difference between the current value (the 5 minute average) and the baseline. It is expressed in workspaces as a percentage change. Baseline deviations provide meaningful alerts out-of-the-box. You do not need to configure thresholds for each different type of transaction. The topology uses baseline deviations to determine a hotspot , indicating the most likely cause of a performance... [More]
The following troubleshooting tip describes how to log in to the Tivoli Enterprise Portal Server (TEPS) administration console when you install ITCAM for SOA version 7.1.1. The problem : When you install ITCAM for SOA version 7.1.1, you cannot log in to the TEPS administration console. The solution : When you install the TEPS, you must enable the TEPS administration console. If you are enabling the TEPS administration console for the first time, you must set the administrative password: 1. Change to the scripts directory:... [More]
The following troubleshooting tip describes how to display workspaces when you install ITCAM for SOA version 7.1.1: The problem : The Tivoli Enterprise Portal (TEP) workspaces do not display when you complete the installation of ITCAM for SOA. The solution : To display workspaces when you have installed ITCAM for SOA, rebuild the Tivoli Enterprise Portal Server (TEPS) configuration. To rebuild the TEPS, complete the following steps: 1. Change to the ITM_Home/ bin directory. 2. Enter the following command to open the Manage Tivoli Enterprise... [More]
The following troubleshooting tip describes how to create DB2 databases when installing ITCAM for SOA version 7.1.1. The problem : Cannot create DB2 databases. The solution : You must have database administrative authority to create DB2 databases. To switch to a DB2® instance administrative group account before running the ConfigDMS script, complete the following steps: 1. Log in as a DB2 user (for example, db2inst1). 2. Source the DB2 instance profile by navigating to /home/< dbuser >/sqllib, where < dbuse r> is the DB2 instance... [More]
The following troubleshooting tip describes how to determine the value of the architecture code when installing ITCAM for SOA version 7.1.1: The problem : Cannot determine the value of the architecture code. The solution : Throughout the Tivoli Composite Application Manager for SOA Installation Guide, reference is made to the architecture code. The architecture code is an abbreviation that represents the various operating system architectures. For example, when you perform a silent installation of ITCAM for SOA on Linux or Unix, you must... [More]
The following troubleshooting tip describes how to determine the value of the platform variable when specifying directory paths as part of the installation of ITCAM for SOA version 7.1.1: The problem : Cannot determine the value of the platform variable when specifying directory paths. The solution : Throughout the Tivoli Composite Application Manager for SOA Installation Guide, reference is made to the platform variable, which is part of the Linux or UNIX directory path specification for certain files. For example, to run the Data Collector... [More]
This scenario describes how you can use the WebSphere MQ Monitoring agent to monitor multiple alias queues that are used by different applications. Background: The XYZ company uses WebSphere MQ network to enable communication between multiple applications. In their WebSphere MQ environment, there are 150 alias queues pointing at one local queue. They want to know the impact that each alias queue has on the local queue with the WebSphere MQ Monitoring agent. Especially when the local queue is overloaded, they expect to know which of the alias... [More]
IBM Tivoli Monitoring development team
continues to enhance the current release (ITM v6.2.3) with new features and
usability improvements which are targeted for future delivery. We have posted a new entry linked to the Tivoli Monitoring wiki to provide highlights and solicit Customer/stakeholder feedback. Click here to read the wiki article about potential features for future releases of Tivoli Monitoring . Please review and comment on the features and enhancements outlined via
Tivoli Monitoring (ITM) Forum . We
The following use case describes how to use ITCAM for Application Diagnostics to diagnose hanging transactions. A number of similar use cases are available in the User Guide in the ITCAM for Application Diagnostics info center. For details of the personas referred to in this use case, see Personas. Diagnose Hanging Transactions Annette, the level 2 operator, receives an e-mail indicating that a situation triggered in the Tivoli Enterprise Portal. The situation is indicating that response time is slow for an application. In the Tivoli... [More]
Audit Logs in IBM Tivoli Monitoring The IBM Tivoli Monitoring product produces two classes of logs: audit logs and trace logs. To quote the IBM Tivoli Monitoring Messages reference guide ( SC23-7969-02): “ Message logging refers to the text and numeric messages created by Tivoli Management Services components and IBM Tivoli OMEGAMON® monitoring agents. These messages relay information about how the system or application is performing and can alert you to exceptional conditions when they occur. Typically, text messages relay information about... [More]
Tivoli Monitoring 6.2.3 introduced a new capability that allows the
agent to drive the installation of the application support files on
the servers during the registration phase.
this new feature it is possible to have the updated application
support files automatically installed on the HUB TEMS server and on
all the components that require them every time an update is
available without the need to restart the components.
flow above can be managed by CLI allowing the user to check if the
installation succeds... [More]
IBM Tivoli Monitoring, Version 6.2.2 Fix Pack 6 is Now Available! To read the details and download the fix pack from Fix Central, go here: https://www-304.ibm.com/support/docview.wss?rs=0&uid=swg24030135 This is a cumulative fix pack for IBM Tivoli Monitoring, Version 6.2.2. This fix pack supersedes all previous IBM Tivoli Monitoring versions, including GA Version 6.2.2 and above. This fix pack can be installed in just one step on top of any level of IBM Tivoli Monitoring version 6.1, 6.2, 6.2.1 or 6.2.2. The main areas of quality... [More]
We are looking for customers and business partners who are interested in participating in a Beta program for Tivoli zEnterprise Monitoring and Discovery. The Beta program provides participants with the opportunity to get an early look at this future product capability with new problem solving capabilities for the IBM zEnterprise platform and provide feedback directly to the Development team. There will be 2 options offered to Beta program participants: Participants can download Beta code from a web site and install it in their own test... [More]
An interim fix that applies to the following ITCAM for Applications agents of version 7.0.0 fix pack 3 is available now: ITCAM Agent for WebSphere Message Broker ITCAM Agent for WebSphere MQ ITCAM Configuration Agent for WebSphere MQ You can find detailed information and installation instructions about this interim fix for different distributed system from this technote .