Welcome to the Application Performance Management Blog, where you can read the perspectives from APM experts. This Blog provides insights into the Application Performance Management solution, as well as technical details about specific IBM products.
When installing\upgrading an ITCAM for Apps agent or application support, on RHEL 7 you might run into the following error- install.sh failure: KCI0766E could not find arch "" in a JRE version file. Running the following command before running install.sh has proven effective in resolving the error- "setarch $(uname -m) --uname-2.6"
Problem: In an agent coexistence environment, when the WebSphere Applications agent is configured for integration with Tivoli Data Warehouse, which is based on IBM Tivoli Monitoring V6 infrastructure, the predefined TCR reports by ITCAM Agent for WebSphere Applications, Request Performance for an Application and Servlet-JSP Performance for an Application, cannot run successfully. Cause: Only the common attribute groups to WebSphere Applications agent and WebSphere Applications agent can be exported to Tivoli Data Warehouse in this coexistence... [More]
Problem: When the application server is stopped, a lot of error messages similar to the following are found in the trace-dc-bcm .log. <Trace Level="ERROR"> <Time Millis="1476774023989"> 2016-10-18 15:00:23.989+08:00</Time> <Server Format="IP">SuSE11-02.cn.ibm.com</Server> <ProductId>CYN</ProductId> <Component>CYN.trc.toolkit.gdc.GDCRequestListenerInvocationHandler</Component> <ProductInstance>28610</ProductInstance> <LogText><![CDATA[The... [More]
If you've created few Thresholds in your APM 8.1.3 console and you're wondering if these Thresholds have been distributed to your Agent system, here are some steps that you can use to verify: 1. When you create your Threshold in the APM console using the Threshold Manager , the new Threshold that you created gets written into a private_situations.xml file on the APM server. This is a regular xml file that contains all your Thresholds and is in the wlp servers directory (see screenshot below for the path.) In my example... [More]
Typically, when you are not getting data in the ITCAM WAS Agent Request Analysis workspaces it's Request Monitoring not being turned on, incorrect Monitoring Level, or just not a lot of request data is being generated. The following steps below are what you should check if you encounter missing data for this workspace. 1) Check to see if you get real time data, by selecting the highlighted icon in the picture below- ... [More]
TADDM ITM integration using the OSLC I ntroduction on why you will want to integrate ITM to TADDAM. In this blog I will explain and provide screenshorts of what happenes at each stage of setting up the integration. I will also provide the XML files generated during the TADDM scripts executions. Before you start you will need the following prereqs. If you are using Windows 7 and above you will need 1. PowerShell version 2+ 2. TEMS... [More]
If you are trying to configure ITCAM for AD 7.1 FP04 on z/OS with WAS 85 or higher, then more than likely you will run into the following unexpected error- The*Error* Unsupported version of WAS: 85 Unexpected of course because WAS 85 should be supported at FP4. To answer your unasked question, yes WAS 85 is actually supported at this level despite what the message above is telling you. The problem lies in the setupwas.sh script. There is an APAR opened for this issue APAR PI75311, and the APAR does mention a workaround- In... [More]
By Amir Hossin & Oneil Richardson Following on from Mark's excellent videos on how to check you have all of the prerequisites in place, we will now focus on the actual installation of the APM on-premise server component, and take you through the steps and options available during installation and show you how to log into the APM GUI for the first time. The following video takes you step by step through a typical installation of the APM server component. Be aware that the actual install can take an hour or... [More]
If you have configured the ITCAM for J2EE WebLogic DC with one WebLogic user and for some reason you find you may need to switch the WebLogic user. There is a script called password_updater that is referenced in the ITCAM docs, however this is an outdated method and should be used. Instead, just use the simple process below- Go to this file, /opt/IBM/ITM/lx8266/yj/j2eedc/22.214.171.124.4/runtime/<weblogic_jvm>/dc.java.p roperties Then change this JMX_USERNAME=<user_1> JMX_PASSWORD=<encrypted_password>... [More]
Hello all, So today we're looking at a slightly puzzling PMR. I had a customer who didn't have a Situation Event Console icon in their TEP client. We tried changing permissions for the users, logging in as different users, trying the desktop client, web client and JWS client, all to no avail. We confirmed that the icons for it existed on the system and all the jars were present but we simply couldn't find this thing anywhere. Frankly finding Carmen... [More]
ITCAM agent for Lotus Domino Availability workspace shows server status 'KGB5032I: Not Responding'. You have confirmed that the Domino server is running and functioning fine, so why is the monitoring agent is displaying wrong status? In this blog entry, we discuss some of the common scenarios for this problem, and steps to resolve those. This problem may be caused by an incorrect setting in agent configuration, or the Domino server may not be reachable.... [More]
TEPS LDAP Kerberos authentication: There has been no testing or verification by IBM involving the integration of this protocol with ITM. So, this is a situation that falls under the category of "...it may work", but has never been attempted by the ITM development, support, or test teams.