Gain greater client insights using IBM's Net Promoter Score (NPS) Services
NPS serves as an early predictor of churn and lifetime value. Behind NPS is a wealth of "voice of the customer" data, collected systematically and objectively. Using NPS, you'll gain insight to better understand clients, actively resolve issues, and improve customer advocacy. And, research has proven that companies with higher NPS scores have two times faster revenue growth than competitors and two and a half times more profit.
IBM is deploying a comprehensive approach to NPS across its client base to measure customer satisfaction and to help IBM improve client relationships.
Participating in IBM's Net Promoter Score Services is simple
We have already learned much from and seen strong benefit from NPS in our business, and we are extending our NPS services (via Medallia) to you at no cost, as one of our top tier Business Partners. It's as simple as enrolling in the service.
Join our Webcast
You can learn about the details on a webcast scheduled for Thursday, October 12 from Noon-1pm EDT. We'll cover:
- NPS and how IBM currently uses it to improve the client experience
- A live demo of the Medallia platform
- How you can sign up to leverage the IBM NPS platform - at no cost to you
- The closed loop process - who can see the data and how can it be used to improve your client experience