Check out the new IBM Technical Support Chat. It is a new way of improving your technical support experience. This "Live Chat" feature will connect you with an IBM technical support staff for an an active IBM electronic service request. Chat is great for quick problem status update requests, exchanging quick items like an extended command, or difficulty in communicating via phone call.
This "Live Chat" is feature is featured for IBM product groups including SPSS, Enterprise Content Management, and Cognos.
To learn more, view our recent YT channel post: https://www.youtube.com/watch?v=Q6sCrwyaL_E