BPM Voices: Insight at the edge
From the developerWorks archives
Date archived: May 15, 2019 | First published: February 13, 2013
In the world of mobile, cloud and APIs, how do you assert control at the edge of the enterprise, the boundary between the unpredictable external environment and the internal managed systems? And, perhaps even more importantly, how do you gain insight into customer behavior and preferences so that you can advance the customer relationship with every action you take? Resolving such questions is dependent on "insight at the edge" - the idea that by applying service-oriented principles to interactions between external systems of engagement and internal systems of record, you not only protect against undesired external influences, but can tap into the stream of consciousness that already flows through the business.
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