Care process management: Using BPM tools and methodology in the healthcare environment
From the developerWorks archives
Date archived: May 4, 2017 | First published: December 12, 2012
Historically, healthcare excellence has been achieved through individual practitioners focusing on being best in their medical discipline. The industry has evolved into a series of independent providers and processes, focusing on intervention. Focusing within each discipline does not provide consideration for the overall patient experience. Today, the healthcare industry is marked by its poor design, high fragmentation, and stunning inefficiency. Care Process Management (CPM) uses best practices for business process management to improve clinical outcomes without changing care processes or displacing the role of health workers.
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