Let’s talk process
In practice, complex problems often call for complex teams—and complex teams can be a challenge to manage. Project management frameworks can help manage complexity. We might divide teams into “squads” or “workstreams,” or we might divide time into “sprints” or “phases.” We might even standardize around a common process for teams to follow.
No matter how we organize a team, delivering great user outcomes requires us to stay focused and aligned on what matters to users.
The Keys are our three most important techniques for diverse teams to reflect together as we move from idea to outcome. They help us get aligned, stay aligned, and stay in touch with real-world needs—even when we’re deep in the work. Though they’ve been honed through our experience with our largest teams, we’ve found the Keys to be invaluable for teams of all sizes.
Hills align us as teams
Hills are statements of intent written as meaningful user outcomes. They tell you where to go, not how to get there, empowering teams to explore breakthrough ideas without losing sight of the goal.
Playbacks align us across time
Playbacks bring stakeholders into the Loop in a safe space to tell stories and exchange feedback. They reveal misalignment and measure progress against the big picture problem you’re solving.
Sponsor Users align us with their reality
Sponsor Users are real-world users that regularly contribute their domain expertise to your team. They help you stay in touch with real users’ real-world needs throughout the project.