What it can do for your business

IBM® Support Value Add Offering for Tivoli® Netcool®/OMNIbus Rules File Development provides increased product usage and familiarity by reviewing your rules and offering advice on the creation of custom rule files based on your events. It provides up to eight (8) hours of support on tasks that are typically beyond the scope of standard IBM support. You may be facing a technical situation where you require additional guidance for a short length of time. This support can help resolve complex issues, improve performance, increase functionality and a range of other tasks while enabling your existing staff to focus on other business priorities.
IBM Support Value Add Offering for Tivoli Netcool/OMNIbus Rules File Development

Resolve challenges faster

Save time, remove obstacles and optimize IBM Netcool/OMNIbus Rules File Development with personalized configuration and troubleshooting advice from an IBM Support Specialist.

Gain deployment efficiency

Engage with a Support Specialist who provides tactical advice on the development of your customized rules based on your probe processing events.

Enrich your knowledge and capabilities

Improve skill capabilities and reduce time developing rules by engaging with a Support Specialist for short duration enhanced technical guidance on the creation of custom rules file modifications.

Key features

  • Personalized technical advice
  • Proper functioning of rules
  • Block hours of support
  • Apply best business practices