Feature spotlights

Harness the power of advanced analytics

Fast Fix provides issue resolution recommendations based on advanced analytics. Analytics helps to better schedule and allocate field service staff – including self-scheduling. The app provides recommendations on cross- and up-sell opportunities.

Go mobile to increase efficiency and flexibility

The app’s geo-location and travel time management lessens the total time of the job. FaceTime and iMessage capabilities allow technicians to call in the help of an expert and visually show the service call problem – allowing the job to be done right the first time. Technicians are able to use the camera to record the outcome of service. The app provides mobile payment solutions including Apple Pay – enabling the technician to finish the work faster.

Empower technicians with more information while on site

Fast Fix provides powerful analytical guidance in real time as technicians solve problems at the customer site. The app allows technicians to have access to all relevant documentation, as well as off-site help, while they are at the job.

The app is backed by a great service plan

Through its service plan, IBM and Apple have teamed up to provide you with the most comprehensive support available. It includes 24/7 phone support from Apple and next-business-day on-site service from IBM. Whether buying or leasing devices, the IBM flexible procurement model enables you to go from procurement to deployment quickly. You can also manage all your iOS devices from a single portal and effortlessly apply security policies that ensure data protection on every device.