Overview

Use Cases

Customer Self-service

Streamline how you empower customers and citizens to resolve inquiries across channels – including web and voice – to reduce costs and improve efficiency.

Agent Assist

Empower agents to respond to questions faster and with greater confidence. Watson Assistant answers agents’ questions and automates workflows via web and mobile chat.

Employee Self-service

Watson Assistant provides responses to common employee questions and shares relevant resources around the clock, helping you work smart and safe while alleviating the burden on internal help and IT desks.

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