Frequently asked questions



How does billing work for the Subscription license

The SPSS Statistics Subscription can be purchased as a monthly or annual subscription, and is charged at the beginning of the monthly or annual billing period.  As a first-time IBM Marketplace customer you can pay with Visa, MasterCard, or American Express. If you are a returning customer, you can pay with a credit card like before, or with a purchase order (PO) or invoice. You will be automatically billed on a periodic basis, according to the terms of your subscription. If you make your purchase with a credit card, your credit card will be billed automatically on a regular basis--again, according to the terms of your purchase--if you pay by invoice, you'll get another invoice automatically, and so on.

Other payment options are available, please contact an IBM seller via the website for more information.  

How do I cancel my Subscription license?

You can turn off auto-renewal for your SPSS Subscription at any time at least 14 days prior to the end of your current billing cycle (monthly or annual).  You will continue to have access to your subscription through the end of the billing cycle.  We do not provide refunds or credits for partial subscription periods.  To cancel your subscription plan, log into your My IBM account.  On the Products page, click the "Manage" button next to your SPSS Subscription listing.  Next, click the "Cancel plan" link in the Overview page. You will be sent an email with the nearest termination date based on when you purchased. If online cancel is not an option, you will be provided with a link to contact our eCustomer Care team.

If you purchased an SPSS Subscription from a third party reseller and wish to cancel your subscription, you may need to contact them or use their self-serve cancel service on their website or portal.

What are the software requirements for Subscription?

Our SPSS Statistics Subscription license is supported by Mac OS and Windows. For detailed system requirements, please visit the link below.

How do I buy an Add-on if I already have Subscription Base?

If you already have a Base Subscription license, log into your My IBM account ( and click the "Manage" button next to your SPSS Statistics listing.  On the Overview page, find the "Upgrade or change plan" section and click the "Make changes" button.  Follow instructions on the next page.  If your base plan has been canceled, you will not be eligible to purchase add-ons.

How do I add users to my Subscription license?

Log into your My IBM account (  On the Products page, click the "Manage" button next to your SPSS Subscription listing. Click on “Manage users” from the left side menu. Click on “Add new user” located on the upper right hand corner of the user table. Fill out the user name and IBM ID/email address. Click “Submit.” The new user will receive an email invitation to use the service. 

Do I have to be online to use the Subscription license?

The SPSS Subscription can be used offline, but requires a user to authenticate their license at least once every two weeks.   A working internet connection is required for this step. We recommend that you first download and use the free trial Subscription to ensure it is compatible for your situation before making a purchase.

Is the free trial identical to the base subscription?

No, the free trial includes all add-on features.  If you decide to purchase a base subscription, be sure to check which add-on is appropriate for your needs and include it in your purchase.  

Is product technical support included with SPSS Subscriptions and traditional license?

Yes, for support with your Subscription, log into your My IBM account.  On the Products page, click the "Manage" button next to your SPSS Subscription listing. Click on “Product Support” from the left side menu to select a support option. We also offer 12 months of technical support when you purchase a traditional license.

What other licensing options do you have available outside of the Subscription license?

We have our single-user desktop application license where you can choose between four editions: Base, Standard, Professional and Premium. Please contact us for more information. 

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