What it can do for your business

IBM® Support Value Add Offering for Tivoli® Netcool®/OMNIbus Upgrade Advice empowers your IT operations colleagues to apply best practices for upgrading and minimizing disruptions. Before upgrading IBM Netcool/OMNIbus, it's important to understand its compatibility with previous versions, any new hardware, software, communication or operating system requirements and whether you have the right skills in-house to accomplish a successful upgrade. This offering provides up to eight (8) hours of advice from a highly skilled IBM Support Specialist focused on your specific upgrade, allowing your team to focus on other business priorities.
IBM Support Value Add Offering for Tivoli Netcool/OMNIbus Upgrade Advice

Resolve challenges faster

Save time, remove obstacles and optimize your upgrade plans with personalized guidance to plan, prepare, install and verify the success of your upgrade.

Improve deployment efficiency

Engage with an IBM Support Specialist for advice on which installation method to use and which components to upgrade based on your current deployment.

Enrich your knowledge and capabilities

Improve your skills and capabilities by engaging with a Support Specialist for short duration technical guidance on creating an upgrade plan and applying best practices for a successful upgrade.

Key features

  • Flexible support
  • Personalized technical advice
  • Apply best business practices
  • Block hours of support