IBM Interact
What it can do for your business
IBM® Interact helps marketers enhance customer experiences by delivering relevant and personalized messages where and when the customer engages your brand. This powerful real-time interaction management solution uses current behavior, historical profile data, marketer defined rules and logic, and cognitive self-learning to provide optimal communication during customer interactions. Marketers can achieve more meaningful customer interactions by orchestrating and automating personalized, omni-channel marketing strategies across inbound touchpoints, including websites, mobile and call centers.
Increase response rates
Increase response rates in inbound channels—maximize the relevancy of messages presented in real time.
Improve customer experience
Improve each customer’s experience by personalizing their interaction with your company.
Leverage investments
Leverage investments in inbound channels such as websites and call centers.
Key features
- Optimize strategy for interacting across digital properties
- Connect inbound marketing with outbound campaigns
- Cognitive self-learning optimizes messaging
- User-friendly interface
Security and privacy in the cloud
IBM enables companies to scale and adapt quickly to changing business needs without compromising security, privacy or risk levels when using IBM cloud offerings.
Learn more about IBM Cloud security
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