Frequently asked questions

Get answers to the most commonly asked questions about this product.

IBM Cloud Product Insights is a service that runs within the IBM cloud environment and receives information from enabled IBM Software products. To use, you must have an IBM cloud account and assign the service in an organization and space. Reference the Getting Started steps.

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You may need to bring your IBM Software products instances to a minimum prerequisite level. For a product that requires a minimum supported level, it may involve installing a fix pack or interim fix to enable the integration with Product Insights. Reference the Product Insights technical community.

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An optional software gateway is provided to use between your software products and the Product Insights service. All data flowing through the gateway is logged, and you can view those logs from a gateway user interface. This provides security assurance and the ability to audit content.

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The product and usage information for registered software products is securely stored and viewed within the scope or context of the unique service dashboard assigned to your organization account on IBM Cloud.

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Registered software products are configured with a unique set of credentials representing the Cloud account, along with the created organization and space. This allows the software instance to be visible within the IBM Cloud account for which those credentials represent.

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