One bank used Watson Explorer to increase customer interactions from 40 to 92 percent, transforming the way it engages with its customers.
For call centers, unified data access can reduce average call handling times. Reducing one second off per call can result in $1 million in annual savings.
For an international insurance company, which processes millions of claims each year, a complex claim that took 2 days to process can now be completed in 10 minutes.
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