Feature spotlights

Single point of contact

If an issue arises with your VMware software, support is covered under a single contract, so an issue is addressed holistically. By providing a single point of contact, IBM can help you reduce the complexities of managing support from multiple vendors and mitigate risks with global coverage and local language support.

Expert service delivery

IBM has the expertise you need to support your IT environment with 19,000 worldwide support employees who handle more than six million annual service requests. IBM has more than 30 years of experience supporting multivendor support. We are committed to providing rapid response in the event of downtime to get you back up and running with minimal impact to your business. Using data and advanced IBM analytics, we can also offer proactive support to help you prevent problems before they happen.

Innovative technologies for faster, better response

IBM supports more than 30,000 different IT devices – including VMware solutions. To meet your IT maintenance needs, IBM Technology Support Services uses advanced tools such augmented reality, the cognitive capabilities of IBM Watson®, predictive maintenance and blockchain. Using these technologies, we are able to prevent more problems, quickly identify and resolve issues, lower IT costs and simplify IT maintenance.

In-depth IBM support

We offer services in 209 countries and territories covering 127 languages and with 70 remote support centers. IBM's “follow-the-sun” support model can give you peace of mind knowing that your VMware products are fully supported for consistent, dependable availability.