Insurance enhanced with Watson

Cognitive systems are helping insurers enhance the customer experience, uncover new insights and improve the quality of timely decisions.

"With IBM® Tealeaf® CEM solutions, we now have full visibility on exactly what our customers experience and we are able offer the best online experience for our customers."

See how LV= uses real-time customer experience analytics to reveal and fix technical issues fast.

Insurance solutions from:

Watson Marketing for insurance

In this age of empowered consumers, insurance marketers need technology that not only analyzes data, but understands, reasons and learns from it to continuously improve. Cognitive marketing systems from IBM help insurance companies deliver more personalized, relevant and timely interactions and offers that drive customer loyalty.

"By reacting fast to detect and prevent payouts to fraudsters, we can avoid costs, reduce our exposure to risk and offer competitive premiums."

—Spokesperson, leading insurer

Watson Supply Chain for insurance

Insurers need to securely connect with client and partner communities. Using the power of Watson, IBM B2B and managed file transfer solutions help you manage customer, partner, and supplier transactions and relationships. Streamline business processes inside and across your enterprise boundaries so you never miss a service level agreement or have to decline an on-boarding request.

HZMO counts on Sterling B2B Integrator for security-rich, automated data exchange with its partner financial institutions.