Clone of Visit us at NRF and discover the power of AI with Watson

IBM Watson Customer Engagement helps marketing, commerce and supply chain professionals unify their business around the customer. Watson’s unique AI capabilities deliver insights from all data, so you can have a 360-degree view of your business. Respond to opportunities and competitive pressures in just the right moment and deliver personalized, proactive customer experiences at scale. This is customer engagement to the power of IBM.

Request to attend a multi-client briefing session:

  • Real-time personalized marketing — powered by Watson, 15 January (12:15 PM – 1:00 PM)
  • What AI-empowered omnichannel looks like in 2018, 15 January (3:00 PM – 3:45 PM)
  • The ripple effect — disruptions are inevitable: Adapting your supply chain is up to you, 16 January (11:00 AM – 11:45 AM)

Learn how AI and Watson Customer Engagement solutions can help your business

Deliver personalized journeys to each shopper

Take a closer look at how Watson Marketing proactively surfaces new insights enabling more effective campaigns and personalized customer experiences. See how art and science merge to drive innovation in ways never before possible.

Deliver extraordinary omnichannel experiences

See how Watson Commerce can be used to create superior experiences for your customers. Watson is trained to understand segmentation, search, personalization, fulfillment routes, merchandise sequencing, and pricing, and is ready to augment your team's growth initiatives.

Experience the power of supply chain optimization

Watson Supply Chain can help you extend digital connections across all channels, for greater visibility and transparency into inventory and fulfillment operations. Learn how to predict and mitigate disruptions, profitably make and keep promises and drive collaboration and innovation, while reducing costs.

See a demo at booth #1922

A Breakfast Conversation: Taking Market Share in Disrupted Markets

Join IBM Watson Commerce, Accenture and Yoox Net-A-Porter for a big announcement.

IBM solution briefing

Request a solution briefing to understand how IBM is helping retailers overcome their commerce challenges.


Learn more about what IBM is presenting in sessions and in the booth to get the most of your time at the show.

Hot topics

Come talk with us about AI for the professional and making decisions to stay ahead of the game.