Optimize the customer experience using analytics
Build better client relationships through an interactive analytics-driven experience. Key details about the customer’s needs, budget, preferences and purchase history is displayed. The app’s project screen includes items based on saved preferences and favorite products. It can even show information about their space like photos and dimension requirements.
Deliver relevant recommendations on demand
You can show a suggested item right in the store and suggest new items and inventory to customers based on their needs and preferences. Up-to-the-minute information on buyer ratings and other feedback allow customers to make informed decisions. The app will save any items the customer likes and complete the transaction when they’re ready.
Empower associates to provide superior customer service
The app provides quick access to product details by using the camera or scanner and scanning the barcode with your iPad or Apple watch. You can show products instantly in the store based on the product’s proximity to your location and the customer’s preferences. The combination of instant, relevant data, recommendations and quick sales transactions make for an outstanding customer experience.
The app is backed by a great service plan
Through its service plan, IBM and Apple have teamed up to provide you with the most comprehensive support available. It includes 24/7 phone support from Apple and next-business-day on-site service from IBM. Whether buying or leasing devices, the IBM flexible procurement model enables you to go from procurement to deployment quickly. You can also manage all your iOS devices from a single portal and effortlessly apply security policies that ensure data protection on every device.