How it works

Convert paper into electronic documents

Convert paper into electronic documents

For Fax-to-EDI conversion, fax images are processed through our character and keyword recognition software and translated into data. Unrecognized characters are addressed manually before receiving a second pass through the software. The data is then translated into EDI or XML. If a resolution cannot be reached, the document is processed according to predefined business rules.

Make it easy for your customers

You receive faxes because your business partners are comfortable with the way they do business – but you want them to comply with your B2B programs. Sterling Fax Conversion Services offer toll-free calls with no busy signals. When your business partners send their faxes to our fax network, they will always get through. We also accept and extract data from your business partner’s current document without requiring them to use a common format.

Reduce errors and their impact

Manual and automated processes are combined into a single process to efficiently automate processing paper documents – and reduce associated errors. Sterling Fax Conversion Services help you minimize shipping errors, returns and restocking issues – while improving customer satisfaction. Documents are checked against patterns and guidelines. If errors are detected, actions are taken based on the predefined error handling rules.

Exception handling and image archive

Our exception handling process identifies issues and allows you to address exceptions in orders before they hit your EDI system. After corrections are made, the order is placed back into the work flow process and delivered to your mailbox for processing. If at any time during the exception handling process you need to view the original document, you can get an electronic copy to import into your image archive – or we can set up an archive at our site.

Technical details

Software requirements

Software support for Sterling Fax Conversion Services can be found at:

    Hardware requirements

    Hardware support for Sterling Fax Conversion Services can be found at: