Overview

Rethink operations across every corner of your business

Today’s business leaders need to rethink operations, designing and sequencing workflows end-to-end with a way that unlocks, connects, and uses data where it is most effective.

Process modernization that improves agility and delivers outcomes often requires a broader set business and technical skills than most organizations can afford to assemble in-house.

Our outcomes-based business process outsourcing model advances essential processes across your business–including marketing, customer service, HR, finance, procurement, and supply chain management. Our proven approach allows clients to focus on their strategic imperatives while also fulfilling customer, partner and employee expectations.

Access our complete BPO ecosystem of talent, intellectual property and partnerships, and deliver innovation faster to your business, while also improving growth, efficiency and profitability.

Capabilities

Finance and accounting BPO

With 30,000+ skilled finance and accounting industry practitioners, we help you reimagine finance operations and deliver value across procure to pay, order to cash, record to reporting and sustainability as a service.

Talent and HR outsourcing

Our HR and Talent BPO services combine deep process and technology expertise to create innovative workforce operating models across your candidate and employee experience, maximizing the value of the human-technology partnership.

Intelligent supply chain operations

To power your supply chain transformation journey, we operate targeted business functions and deliver outcomes leveraging technology, automation and global talent.

Managed marketing services

IBM iX helps transform marketing operations while delivering both business value and impactful experiences. Our capabilities span marketing strategy, technology implementation and campaign operations, with a commercial model linked to your business outcomes.

Intelligent customer service operations

IBM iX provides end-to-end contact center capabilities spanning digital channels, agent contact centers, process and journey orchestration to help clients automate and scale their customer service and deliver exceptional customer and agent experiences.

B2B & B2C sales operations

IBM iX reimagines digital sales operations, delivering higher conversion and increased revenue at scale using a collaborative approach, human-centric design, process orchestration and personalization organized around your B2B or B2C customer journeys.

Benefits

21-50%

cost reduction for enterprises that use partners to reengineer processes¹

59%

of companies experience revenue growth as a result of their current process modernization efforts¹

62%

of companies experience more agility as a result of their current process modernization efforts¹

Strategic partnerships

Adobe

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A leader in Adobe Experience Cloud

IBM and Adobe are helping global clients deliver more personal, flexible, and secure customer experiences.

Celonis

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Drive efficiency with Celonis process mining

IBM, Red Hat and Celonis are working to help clients execute at full capacity and rapidly deliver the maximum value from their processes.

Oracle

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Delivering solutions optimized for Oracle Cloud

We have more than 10,000 dedicated Oracle consultants who have successfully complete more than 6,500 Oracle projects.

Salesforce

A person sitting at a desk uses a laptop and multiple computer monitors

A leader in building AI-powered experiences on the Salesforce platform

We help clients unlock the next wave of value from Salesforce, creating intelligent experiences that capture new growth opportunities.

SAP

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Consulting services for SAP running on any cloud

Our SAP experts help worldwide organizations create custom roadmaps that lower costs, increase agility and improve results.

Workday

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Deliver innovation that increases employee engagement

We apply the power of cloud and AI technologies to your Workday implementation to transform finance and HR.

Case studies

Generali

Using AI to save costs, increase security, and boost productivity.

Abu Dhabi National Oil Company (ADNOC)

De-risking multibillion dollar development decisions with IBM Watson.

IBM

Creating a single source of truth across IBM’s lead-to-cash process.

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