Business process outsourcing
Realize business value faster with a programmatic approach to operational transformation
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Overview
Rethink operations across every corner of your business
Today’s business leaders need to rethink operations, designing and sequencing workflows end-to-end with a way that unlocks, connects, and uses data where it is most effective.
Process modernization that improves agility and delivers outcomes often requires a broader set business and technical skills than most organizations can afford to assemble in-house.
Our outcomes-based business process outsourcing model advances essential processes across your business–including marketing, customer service, HR, finance, procurement, and supply chain management. Our proven approach allows clients to focus on their strategic imperatives while also fulfilling customer, partner and employee expectations.
Access our complete BPO ecosystem of talent, intellectual property and partnerships, and deliver innovation faster to your business, while also improving growth, efficiency and profitability.
Capabilities
Finance and accounting BPO
With 30,000+ skilled finance and accounting industry practitioners, we help you reimagine finance operations and deliver value across procure to pay, order to cash, record to reporting and sustainability as a service.
Talent and HR outsourcing
Our HR and Talent BPO services combine deep process and technology expertise to create innovative workforce operating models across your candidate and employee experience, maximizing the value of the human-technology partnership.
Intelligent supply chain operations
To power your supply chain transformation journey, we operate targeted business functions and deliver outcomes leveraging technology, automation and global talent.
Managed marketing services
IBM iX helps transform marketing operations while delivering both business value and impactful experiences. Our capabilities span marketing strategy, technology implementation and campaign operations, with a commercial model linked to your business outcomes.
Intelligent customer service operations
IBM iX provides end-to-end contact center capabilities spanning digital channels, agent contact centers, process and journey orchestration to help clients automate and scale their customer service and deliver exceptional customer and agent experiences.
B2B & B2C sales operations
IBM iX reimagines digital sales operations, delivering higher conversion and increased revenue at scale using a collaborative approach, human-centric design, process orchestration and personalization organized around your B2B or B2C customer journeys.
Benefits
21-50%
cost reduction for enterprises that use partners to reengineer processes¹
59%
of companies experience revenue growth as a result of their current process modernization efforts¹
62%
of companies experience more agility as a result of their current process modernization efforts¹
Strategic partnerships
SAP
Consulting services for SAP running on any cloud
Our SAP experts help worldwide organizations create custom roadmaps that lower costs, increase agility and improve results.
Adobe
A leader in Adobe Experience Cloud
IBM and Adobe are helping global clients deliver more personal, flexible, and secure customer experiences.
Celonis
Drive efficiency with Celonis process mining
IBM, Red Hat and Celonis are working to help clients execute at full capacity and rapidly deliver the maximum value from their processes.
Oracle
Delivering solutions optimized for Oracle Cloud
We have more than 10,000 dedicated Oracle consultants who have successfully complete more than 6,500 Oracle projects.
Salesforce
A leader in building AI-powered experiences on the Salesforce platform
We help clients unlock the next wave of value from Salesforce, creating intelligent experiences that capture new growth opportunities.
Workday
Deliver innovation that increases employee engagement
We apply the power of cloud and AI technologies to your Workday implementation to transform finance and HR.
Case studies
Abu Dhabi National Oil Company (ADNOC)
De-risking multibillion dollar development decisions with IBM Watson.
Insights
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Related solutions
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