IBM acquires RPA provider

Learn how to get started with extreme automation using AI-driven RPA.


Digitize and automate workflows

Automation with AI enables your entire organization to be always-on, optimizing operations to provide seamless business continuity. Experts from IBM can help you.


Plan, pilot and scale

Scale automation to rapidly create resilience and flexibility across your business workflows.

Augment your workforce

Improve business continuity and efficiency with digital labor.

Modernize operations

Use workflow processes that are more predictive, adaptive and automated with real-time data.

Four steps of process design

IBM Automation Services partner with clients around the world to transform and manage functional and industry-specific processes to achieve intelligent digital operations. These services rely on AI, process automation and advanced analytics to help deliver higher-quality processes to lower cost with less risk. They address the four fundamental steps of process design:

  1. Assess business process workflow and redesign
  2. Select automation technologies and determine how they fit with the enterprise architecture
  3. Deploy accelerated proofs of concept using specific-automation solutions
  4. Integrate AI to create self-healing and automatic processes and provide business insights

Intelligent workflows

What are intelligent workflows?

Intelligent workflows change how work gets done by applying real-time insights, automation, AI, blockchain and other exponential technologies to reinvent processes and deliver business outcomes. Businesses move from siloed, static functions to integrated agile workflows by unifying people, data and technology.

Forrester Study: Reinventing Workflows

Power your digital transformation and drive greater impact by modernizing processes. What began as a mad dash to update and design customer-facing processes, remains a challenging imperative to re-envision how work gets done. Despite over a decade of investment in these initiatives, companies are still struggling to mature their approach and build a connected, automated and intelligent enterprise.

Accelerate digital transformation with intelligent workflows

80% of decision makers agree that integrating processes will accelerate digital transformation. However, businesses are struggling to digitize processes and reap benefits. Explore our paper to see how intelligent workflows can help various parts of your business.


Automation advise

Build a strategy-and-execution blueprint to realize intelligent automation benefits fast.

Automation build

Accelerate the design, build and operation of highly automated business and IT processes.

Automation manage

Get configurable services delivered on a subscription, transactional or outcome basis.

IBM Services Essentials for Automation

Use a ready-to-go environment for automation that offers rapid prototyping and scaling.

IBM Automation Learning Center

Develop the automation skills and common language to improve effectiveness and teamwork.

Get expert advice