Artificial intelligence (AI) consulting services
Reimagine how you work with AI for business
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Reinvent how your business works with AI

IBM Consulting™ is working with global clients and partners to co-create what’s next in AI. Our diverse, global team of more than 20,000 AI experts can help you quickly and confidently design and scale cutting edge AI solutions and automation across your business. ​

Our AI consulting services bring together our deep industry and domain expertise, along with AI technology and an experience led approach that augments, not replaces, your team, elevating both their skills and the value of their work. ​

As a leading AI consulting firm, we enhance the impact of AI development and cloud technologies in business transformation by working across our own IBM watsonx technology and an open ecosystem of partners to deliver any AI model, on any cloud, guided by ethics and trust. Global enterprises rely on IBM Consulting™ as a partner for their AI transformation journeys.

Now available: watsonx.governance

Accelerate responsible, transparent and explainable workflows for generative AI built on third-party platforms

What's new Announcing IBM Concert

Control your operations with generative AI-driven insight. Learn more about IBM Concert

Market recognition

IBM Named a leader HFS Horizons: Generative Enterprise™ Services, 2023

Gain insight on generative AI trends and learn why HFS places IBM as a leader form professional services firms who are creating value with generative AI.

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IBM named a leader in the 2023 IDC Artificial Intelligence Services Marketscape 

Gain advice on selecting an AI services provider to guide AI adoption and learn why IDC positioned IBM as a leader for AI services. 

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Get started quickly with an AI strategy briefing for watsonx. Discover where generative AI can make the biggest impact and how watsonx can elevate your AI development and investments.
Benefits 46% Higher return on employee experience investments when use of AI is formally managed. Read about impact of AI on experience 75% CEOs believe the organizations with the most advanced AI wins. Read why 40%  increase in customer engagement for Camping world and improved overall agent efficiency by 33% through the use of AI. Read the Camping World story
Capabilities Conversational AI

Use generative AI to scan applications for qualified candidates, create written marketing content or convert text to speech using natural language processing.

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AI, machine learning + analytics

Deliver meaningful business outcomes using the spectrum of machine learning and AI technologies.

Customer Experience transformation

Analyze customer data to help personalize customer interactions, increase self-service options and improve performance and customer satisfaction.

Read about the world-class digital experience at the US Open
Data-led transformation

Maximize the use of your data and create a modern data architecture to take full advantage of AI specific to your organization.

Explore how IBM Consulting can help
Use cases AI for customer service

Elevate your customer experience to differentiate your organization by intelligently applying AI technology.

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AI for application modernization

Strategize, modernize, build and manage applications more autonomously with the power of AI and hybrid cloud.

Learn more Watch the webinar
AI for talent transformation

Optimize your workforce with our AI augmented HR solutions and expertise.

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AI for marketing

Modify your strategy and content based on AI technology that identifies customer behavior, preferences and sales trends.

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AI for finance operations

Use AI-powered insights for better performance measurement, forecasting and more confident decision making.

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Co-create with IBM Garage™
Ideate, build, measure, iterate and scale solutions seamlessly with our end-to-end framework of design thinking, agile and DevOps practices. Achieve speed-to-value and adopt breakthrough technologies through the partnership created with your team and a diverse set of IBM experts in business, design and technology. Learn more Talk to an IBM Garage expert
AI is no longer an experimental subject for us. Everyone is now AI ready, and that’s a real game changer for us. Romain Dutot IT Innovation Leader Bouygues Telecom Read the case study
Strategic partnerships   Adobe

Unlock the value of data analytics and leverage AI to deliver real-time personalized experiences for your customers with Adobe Experience Platform.

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AWS Cloud

As a premier AWS consulting partner, IBM helps modernize and scale contact centers powered by Amazon Connect platform and integrate AI, ML and automation solutions on AWS Cloud.

 

Learn more Read the Rhode Island case study
Google Cloud

IBM helps integrate and scale AI applications and machine learning and infuse AI-powered intelligent workflows into business processes on Google Cloud. IBM also partners with clients to transform customer service with Google’s Contact Center AI Platform.

Learn more Watch the video (1:44)
Microsoft Azure

IBM provides the expertise, framework and toolkits to create a roadmap for adoption of AI, analytics and machine learning at scale and to also reinvent businesses processes with intelligent workflows—all built on Microsoft Azure.

Learn more Read the Reckitt group case study
SAP

Define and deliver digital transformation with SAP. Deploy AI-enabled workflows that automate essential processes.

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Salesforce

Unlock innovation with Salesforce. Seamlessly integrate Salesforce Einstein and IBM Watson to deliver AI experiences across your business. 

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watsonx

IBM Consulting has practitioners skilled in the watsonx enterprise-ready AI and data platform designed to multiply the impact of AI across your business.

Learn more Read how we bring the power of watsonx to our clients
Case studies Bouygues Telecom achieves rapid innovation by democratizing AI

Partnering with IBM, Bouygues Telecom co-designed custom data and AI architecture on AWS to operationalize and scale AI and ML across the organization.

Wintershall Dea creates a platform to build scalable AI projects

Wintershall Dea worked with IBM Consulting to create an AI center of competence and prioritize use cases to pursue.

Wimbledon enhances fan experience with AI from watsonx

Wimbledon uses IBM’s trusted AI and data platform to tap into the power of generative AI.

Insights

Get the best of AI in your inbox. AI news moves fast. Keep up with the latest stories, advancements and uses relevant to your business. Just 1-2 emails per month.

Deep dives into the functional areas where generative AI is poised to make the most significant business impact. Read the report
Responsible AI

AI ethics: Explore IBM’s multidisciplinary, multidimensional approach.

Generating ROI with AI

Explore how building six capabilities drives world-class results from AI investments.

Generative AI: The state of the market

Find out how your organization can prepare to take advantage of generative AI.

Meet our experts Manish Goyal

Senior Partner and Global Leader, Artificial Intelligence (AI) & Analytics practice, IBM Consulting, Manish helps enterprises transform their business and capture the tremendous value from the disruption AI offers.

Shobhit Varshney

Vice President and Senior Partner, Americas AI Analytics Leader, IBM Consulting, Shobhit helps organizations leverage the transformative power of AI implementation to deliver quantifiable data-driven business results and holds multiple AI patents.

Phaedra Boinodiris

IBM Consulting’s Global Leader for Trustworthy AI, Phaedra is on the IBM Academy of Technology leadership council, is a Fellow of the RSA, a prolific public speaker and author of the book "AI for the Rest of Us".

Related solutions Data and analytics consulting

Integrate enterprise data to build digital, operational, analytical, data science and AI models, facilitate deep learning and automate processes using intelligent workflows.

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Automation consulting

Digitize and automate workflows with AI to create touchless processes that are powered by a hybrid workforce.

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Technology consulting

Explore open technologies initiatives that unite and align your strategy and process to meaningful automation, AI insights and outcomes.

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watsonx consulting

Watsonx is IBM’s enterprise-ready AI and data platform designed to multiply the impact of AI across your business. 

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Take the next step

Get started quickly with an AI strategy briefing for watsonx. Discover where generative AI can make the biggest impact and how watsonx can elevate your AI investments.

Request an AI strategy briefing Get the best of AI in your inbox

AI news moves fast. Keep up with the latest stories, advancements and uses relevant to your business. Just 1-2 emails per month.

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Join our team of dedicated, innovative people who are bringing positive change to work and the world. 

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