Use BPM to handle exception cases for RPA
Use BPM to handle exception cases for RPA
When automated activities are being implemented by bots in RPA, there are times when RPA cannot complete specific tasks in a batch of scheduled activities due to an unforeseen technical issue, task complexity, or business exception. For a given bot these exception cases might result in as much as 20% of activities that cannot be fulfilled automatically. When this happens, a business user must process the exception cases manually. You can use a process running on the BPM Express capability packaged in IBM RPA with Automation Anywhere or separate IBM BPM license to automate this handoff and provide a GUI that allows the business users to complete the task.
See sample: Use BPM to handle exception cases for RPA
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