{"id":176,"date":"2016-10-13T11:18:43","date_gmt":"2016-10-13T11:18:43","guid":{"rendered":"https:\/\/developer.ibm.com\/qradar\/?page_id=176"},"modified":"2025-09-13T06:11:13","modified_gmt":"2025-09-13T06:11:13","slug":"support","status":"publish","type":"page","link":"https:\/\/www.ibm.com\/community\/101\/qradar\/support\/","title":{"rendered":"Support Assistance 101 | QRadar Support policy information and help"},"content":{"rendered":"<p><!--Support Tools --><br \/>\n<!------- Fonts and Grids ------->\n<link rel=\"stylesheet\" href=\"https:\/\/1.www.s81c.com\/common\/carbon-for-ibm-dotcom\/tag\/v1\/canary\/plex.css\" \/>\n<link rel=\"stylesheet\" href=\"https:\/\/1.www.s81c.com\/common\/carbon\/web-components\/tag\/latest\/grid.css\" \/>\n<!------- Fonts and Grids -------><\/p>\n<p><!------- Components Carbon for IBM.COM (c4d) -------><br \/>\n<script type=\"module\"\n    src=\"https:\/\/1.www.s81c.com\/common\/carbon-for-ibm-dotcom\/tag\/v2\/latest\/button-group.min.js\">\/* For Buttons *\/<\/script><br \/>\n<script type=\"module\"\n    src=\"https:\/\/1.www.s81c.com\/common\/carbon-for-ibm-dotcom\/tag\/v2\/latest\/leadspace.min.js\">\/* For Header *\/<\/script><br \/>\n<script type=\"module\"\n    src=\"https:\/\/1.www.s81c.com\/common\/carbon-for-ibm-dotcom\/tag\/v2\/latest\/card-section-simple.min.js\"> \/* For Cards *\/<\/script><br \/>\n<script type=\"module\"\n    src=\"https:\/\/1.www.s81c.com\/common\/carbon-for-ibm-dotcom\/tag\/v2\/latest\/background-media.min.js\">\/* For Background Media (Header) *\/<\/script><br \/>\n<script type=\"module\"\n    src=\"https:\/\/1.www.s81c.com\/common\/carbon-for-ibm-dotcom\/version\/v2.11.1\/table-of-contents.min.js\">\/* For table of contents horizontal (below header) *\/<\/script><br \/>\n<script type=\"module\"\n    src=\"https:\/\/1.www.s81c.com\/common\/carbon-for-ibm-dotcom\/tag\/v2\/latest\/in-page-banner.min.js\">\/* For the mini banner *\/<\/script><br \/>\n<script type=\"module\"\n    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type=\"module\"\n    src=\"https:\/\/1.www.s81c.com\/common\/carbon\/web-components\/tag\/v2\/latest\/code-snippet.min.js\"> \/* For Code Snippet *\/<\/script><\/p>\n<p><script type=\"module\"\n    src=\"https:\/\/1.www.s81c.com\/common\/carbon\/web-components\/tag\/v2\/latest\/list.min.js\"> \/* For Lists *\/<\/script><br \/>\n<script type=\"module\"\n    src=\"https:\/\/1.www.s81c.com\/common\/carbon\/web-components\/tag\/v2\/latest\/combo-box.min.js\">\/* For ComboBox *\/<\/script><br \/>\n<!------- Components Carbon Design System (cds) -------><\/p>\n<p><!------- For Data Tables -------><br \/>\n<script type=\"module\"\n    src=\"https:\/\/1.www.s81c.com\/common\/carbon\/web-components\/version\/v2.16.0\/data-table.min.js\"> \/* For datatable *\/<\/script><br \/>\n<script type=\"module\"\n    src=\"https:\/\/1.www.s81c.com\/common\/carbon\/web-components\/version\/v2.25.2\/pagination.min.js\"> \/* For Pagination *\/<\/script><br \/>\n<script type=\"module\"\n    src=\"https:\/\/1.www.s81c.com\/common\/carbon\/web-components\/tag\/latest\/overflow-menu.min.js\"> \/* For Overflow Items *\/<\/script><br \/>\n<!------- For Data Tables -------><br \/>\n<!------- Components Carbon Design System (cds) -------><\/p>\n<p><!------- New Components Carbon for IBM.COM (c4d) -------><br \/>\n<script type=\"module\"\n    src=\"https:\/\/1.www.s81c.com\/common\/carbon-for-ibm-dotcom\/tag\/v2\/latest\/feature-card.min.js\"> \/* For Featured Card *\/<\/script><\/p>\n<p><script type=\"module\"\n    src=\"https:\/\/1.www.s81c.com\/common\/carbon\/web-components\/tag\/v2\/latest\/notification.min.js\"> \/* For Notification *\/<\/script><br \/>\n<script type=\"module\"\n    src=\"https:\/\/1.www.s81c.com\/common\/carbon\/web-components\/tag\/v2\/latest\/button.min.js\">\/* For buttons *\/<\/script><\/p>\n<p><!------- New Components Carbon for IBM.COM (c4d) -------><\/p>\n<p><!------- Style for table content ------->\n<link rel=\"stylesheet\" href=\"https:\/\/1.www.s81c.com\/common\/carbon-for-ibm-dotcom\/tag\/v2\/latest\/table-of-contents.css\" \/>\n<!-- <link rel=\"stylesheet\" href=\"https:\/\/1.www.s81c.com\/common\/carbon-for-ibm-dotcom\/tag\/latest\/themes.css\" \/> --><br \/>\n<!------- Style for table content -------><\/p>\n<p><!-- For Themes -->\n<link rel=\"stylesheet\" href=\"https:\/\/1.www.s81c.com\/common\/carbon\/web-components\/tag\/latest\/themes.css\" \/>\n<p><!-- white .cds-theme-zone-white\ng10 .cds-theme-zone-g10\ng90 .cds-theme-zone-g90\ng100 .cds-theme-zone-g100 --><\/p>\n<p><!-- For Themes --><\/p>\n<p><!------- JQuery -------><br \/>\n<script src=\"https:\/\/code.jquery.com\/jquery-3.7.1.min.js\"> \/* For JQuery  *\/<\/script><br \/>\n<!------- JQuery -------><\/p>\n<p><!------- Inline Notification -------><br \/>\n<!-- \n\n<div class=\"notification-position\">\n    <cds-inline-notification timeout=\"60000\" kind=\"info\" style=\"min-width: 30rem; margin-bottom: .5rem\"\n        title=\"Notification title\" subtitle=\"Subtitle text goes here.\">\n    <\/cds-inline-notification>\n<\/div>\n\n --><\/p>\n<p><!------- Inline Notification -------><\/p>\n<div class=\"cds--grid cds--no-gutter\">\n<p>    <!------- Header -------><br \/>\n    <c4d-leadspace alt=\"alt text\" default-src=\"www.example.com\" size=\"medium\"><br \/>\n        <c4d-leadspace-heading>QRadar Support Assistance 101<\/c4d-leadspace-heading><br \/>\n        QRadar Support Team resources for technical help, case policies, and other information for customer assistance.<br \/>\n        <c4d-button-group slot=\"action\"><br \/>\n            <c4d-button-group-item href=\"https:\/\/www.ibm.com\/support\/pages\/node\/571863\" cta-type=\"external\"><br \/>\n                Case Escalation<br \/>\n            <\/c4d-button-group-item><br \/>\n            <c4d-button-group-item href=\"https:\/\/www.ibm.com\/support\/pages\/node\/6495083\" cta-type=\"external\"><br \/>\n                Severity 1 Case Policy<br \/>\n            <\/c4d-button-group-item><br \/>\n        <\/c4d-button-group><br \/>\n        <c4d-background-media slot=\"image\" opacity=\"100\" alt=\"alt text\"\n            default-src=\"https:\/\/www.ibm.com\/community\/101\/wp-content\/uploads\/sites\/5\/2020\/06\/1173280131.jpg\"><br \/>\n        <\/c4d-background-media><br \/>\n    <\/c4d-leadspace><br \/>\n    <!------- Header -------><\/p>\n<p>    <!------- Body -------><br \/>\n    <c4d-table-of-contents id=\"tocComponent\" toc-layout=\"horizontal\"><\/p>\n<div class=\"cds--tableofcontents-horizontal__contents\">\n<p>            <!---------- Most Viewed Technotes ---------><\/p>\n<div class=\"cds--row\" style=\"margin: 5rem 0;\">\n                <a name=\"4\" data-title=\"QRadar Support\"><\/a><\/p>\n<div class=\"cds--col-sm-4 cds--col-lg-4\">\n<h3>Most Viewed Technotes<\/h3>\n<p><\/p>\n<p>QRadar Support is a global team. View our regions and product specific support information.<\/p>\n<\/p><\/div>\n<div class=\"cds--col-sm-12 cds--col-lg-12\">\n                    <c4d-card-group grid-mode=\"condensed\"> <!-- condensed \/ default \/ narrow--><\/p>\n<p>                        <!------- Simple Card without Border-------><br \/>\n                        <c4d-card href=\"https:\/\/www.ibm.com\/support\/pages\/node\/716725\"><br \/>\n                            <c4d-card-heading>How to open or manage cases <\/p>\n<p><\/c4d-card-heading><\/p>\n<p>How to open a case in the support portal<\/p>\n<p> &nbsp;<\/p>\n<p>                            <c4d-card-footer><br \/>\n                                <svg slot=\"icon\" focusable=\"false\" preserveAspectRatio=\"xMidYMid meet\"\n                                    xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"blue\" aria-hidden=\"true\" width=\"20\"\n                                    height=\"20\" viewBox=\"0 0 32 32\">\n                                    <path\n                                        d=\"M26,28H6a2.0027,2.0027,0,0,1-2-2V6A2.0027,2.0027,0,0,1,6,4H16V6H6V26H26V16h2V26A2.0027,2.0027,0,0,1,26,28Z\">\n                                    <\/path>\n                                    <path d=\"M20 2L20 4 26.586 4 18 12.586 19.414 14 28 5.414 28 12 30 12 30 2 20 2z\">\n                                    <\/path>\n                                <\/svg><br \/>\n                            <\/c4d-card-footer><br \/>\n                        <\/c4d-card><\/p>\n<p>                        <c4d-card href=\"https:\/\/www.ibm.com\/support\/pages\/node\/571863\"><br \/>\n                            <c4d-card-heading>Duty Managers and support case escalations<\/c4d-card-heading><\/p>\n<p>Getting urgent help, escalations, and duty managers.<\/p>\n<p>                            <c4d-card-footer><br \/>\n                                <svg slot=\"icon\" focusable=\"false\" preserveAspectRatio=\"xMidYMid meet\"\n                                    xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"blue\" aria-hidden=\"true\" width=\"20\"\n                                    height=\"20\" viewBox=\"0 0 32 32\">\n                                    <path\n                                        d=\"M26,28H6a2.0027,2.0027,0,0,1-2-2V6A2.0027,2.0027,0,0,1,6,4H16V6H6V26H26V16h2V26A2.0027,2.0027,0,0,1,26,28Z\">\n                                    <\/path>\n                                    <path d=\"M20 2L20 4 26.586 4 18 12.586 19.414 14 28 5.414 28 12 30 12 30 2 20 2z\">\n                                    <\/path>\n                                <\/svg><br \/>\n                            <\/c4d-card-footer><br \/>\n                        <\/c4d-card><\/p>\n<p>                        <c4d-card href=\"https:\/\/www.ibm.com\/support\/pages\/node\/221063\"><br \/>\n                            <c4d-card-heading>Getting logs <\/p>\n<p><\/c4d-card-heading><\/p>\n<p>How to get logs for your QRadar Support case.<\/p>\n<p>                            <c4d-card-footer><br \/>\n                                <svg slot=\"icon\" focusable=\"false\" preserveAspectRatio=\"xMidYMid meet\"\n                                    xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"blue\" aria-hidden=\"true\" width=\"20\"\n                                    height=\"20\" viewBox=\"0 0 32 32\">\n                                    <path\n                                        d=\"M26,28H6a2.0027,2.0027,0,0,1-2-2V6A2.0027,2.0027,0,0,1,6,4H16V6H6V26H26V16h2V26A2.0027,2.0027,0,0,1,26,28Z\">\n                                    <\/path>\n                                    <path d=\"M20 2L20 4 26.586 4 18 12.586 19.414 14 28 5.414 28 12 30 12 30 2 20 2z\">\n                                    <\/path>\n                                <\/svg><br \/>\n                            <\/c4d-card-footer><br \/>\n                        <\/c4d-card><\/p>\n<p>                        <c4d-card href=\"https:\/\/www.ibm.com\/support\/pages\/node\/570925\"><br \/>\n                            <c4d-card-heading>Contact information<\/c4d-card-heading><\/p>\n<p>How to change your contact information, so support can contact<br \/>\n                                you.<\/p>\n<p>&nbsp;<\/p>\n<p>                            <c4d-card-footer><br \/>\n                                <svg slot=\"icon\" focusable=\"false\" preserveAspectRatio=\"xMidYMid meet\"\n                                    xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"blue\" aria-hidden=\"true\" width=\"20\"\n                                    height=\"20\" viewBox=\"0 0 32 32\">\n                                    <path\n                                        d=\"M26,28H6a2.0027,2.0027,0,0,1-2-2V6A2.0027,2.0027,0,0,1,6,4H16V6H6V26H26V16h2V26A2.0027,2.0027,0,0,1,26,28Z\">\n                                    <\/path>\n                                    <path d=\"M20 2L20 4 26.586 4 18 12.586 19.414 14 28 5.414 28 12 30 12 30 2 20 2z\">\n                                    <\/path>\n                                <\/svg><br \/>\n                            <\/c4d-card-footer><br \/>\n                        <\/c4d-card><\/p>\n<p>                        <c4d-card href=\"https:\/\/www.ibm.com\/support\/pages\/node\/570927\"><br \/>\n                            <c4d-card-heading>Adding team members<\/c4d-card-heading><\/p>\n<p>How to add team members to your cases.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>                            <c4d-card-footer><br \/>\n                                <svg slot=\"icon\" focusable=\"false\" preserveAspectRatio=\"xMidYMid meet\"\n                                    xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"blue\" aria-hidden=\"true\" width=\"20\"\n                                    height=\"20\" viewBox=\"0 0 32 32\">\n                                    <path\n                                        d=\"M26,28H6a2.0027,2.0027,0,0,1-2-2V6A2.0027,2.0027,0,0,1,6,4H16V6H6V26H26V16h2V26A2.0027,2.0027,0,0,1,26,28Z\">\n                                    <\/path>\n                                    <path d=\"M20 2L20 4 26.586 4 18 12.586 19.414 14 28 5.414 28 12 30 12 30 2 20 2z\">\n                                    <\/path>\n                                <\/svg><br \/>\n                            <\/c4d-card-footer><br \/>\n                        <\/c4d-card><\/p>\n<p>                        <c4d-card href=\"https:\/\/www.ibm.com\/support\/docview.wss?uid=swg22016359\"><br \/>\n                            <c4d-card-heading>About QRadar Support<\/c4d-card-heading><\/p>\n<p>Supported products, unsupported products and functionality, response goals, support hours<br \/>\n                                and languages.<\/p>\n<p>                            <c4d-card-footer><br \/>\n                                <svg slot=\"icon\" focusable=\"false\" preserveAspectRatio=\"xMidYMid meet\"\n                                    xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"blue\" aria-hidden=\"true\" width=\"20\"\n                                    height=\"20\" viewBox=\"0 0 32 32\">\n                                    <path\n                                        d=\"M26,28H6a2.0027,2.0027,0,0,1-2-2V6A2.0027,2.0027,0,0,1,6,4H16V6H6V26H26V16h2V26A2.0027,2.0027,0,0,1,26,28Z\">\n                                    <\/path>\n                                    <path d=\"M20 2L20 4 26.586 4 18 12.586 19.414 14 28 5.414 28 12 30 12 30 2 20 2z\">\n                                    <\/path>\n                                <\/svg><br \/>\n                            <\/c4d-card-footer><br \/>\n                        <\/c4d-card><\/p>\n<p>                        <!------- Simple Card without Border-------><\/p>\n<p>                    <\/c4d-card-group>\n                <\/div>\n<\/p><\/div>\n<p>            <!---------- Most Viewed Technotes ---------><\/p>\n<p>            <!-------- Big Image Banner --------><\/p>\n<div class=\"cds--row\">\n                <a name=\"10\" data-title=\"QRadar Duty Managers\"><\/a><\/p>\n<div class=\"cds--col-sm-16 cds--col-lg-16\">\n                    <c4d-content-item-row-media align=\"right\"><br \/>\n                        <img decoding=\"async\" style=\"width: 80%; margin: auto;\" slot=\"media\" alt=\"Alt text\"\n                            src=\"https:\/\/www.ibm.com\/community\/101\/wp-content\/uploads\/sites\/5\/2024\/05\/watsonx-ai-assistant-overview.png\"><br \/>\n                        <c4d-content-item-heading>QRadar Duty Managers<\/c4d-content-item-heading><br \/>\n                        <c4d-content-item-row-media-copy><br \/>\n                            <c4d-content-item-paragraph><br \/>\n                                QRadar users who have severity 1 urgent cases or business impacting software issues can<br \/>\n                                request a duty manager to assist<br \/>\n                                with your support case.<br \/>\n                            <\/c4d-content-item-paragraph><br \/>\n                        <\/c4d-content-item-row-media-copy><br \/>\n                        <c4d-link-list slot=\"footer\" type=\"vertical\"><br \/>\n                            <c4d-link-list-item-cta icon-placement=\"right\"\n                                href=\"https:\/\/www.ibm.com\/support\/pages\/node\/571863\" cta-type=\"external\"><br \/>\n                                See the Duty Manager FAQ<br \/>\n                            <\/c4d-link-list-item-cta><br \/>\n                        <\/c4d-link-list><br \/>\n                    <\/c4d-content-item-row-media>\n                <\/div>\n<\/p><\/div>\n<p>            <!-------- Big Image Banner --------><\/p>\n<p>            <!---------- Table ---------><\/p>\n<div class=\"cds--row\" style=\"margin: 5rem 0;\">\n                <a name=\"1\" data-title=\"Support Tools\"><\/a><\/p>\n<div class=\"cds--col-sm-16 cds--col-lg-16\">\n<p>                    <cds-table use-Zebra-Styles><\/p>\n<p>                        <cds-table-header-title slot=\"title\">QRadar Support Documentation<\/cds-table-header-title><br \/>\n                        <cds-table-header-description slot=\"description\">Review information QRadar Support<br \/>\n                            policies<\/cds-table-header-description><\/p>\n<p>                        <cds-table-toolbar slot=\"toolbar\"><\/p>\n<div data-floating-menu-container style=\"position: relative; width: 100%;\">\n                                <cds-table-toolbar-content><br \/>\n                                    <cds-table-toolbar-search placeholder=\"Filter table\"\n                                        aria-label=\"Search input\"><\/cds-table-toolbar-search><br \/>\n                                    <cds-overflow-menu toolbar-action><br \/>\n                                        <svg fill=\"#525252\" focusable=\"false\" preserveAspectRatio=\"xMidYMid meet\"\n                                            xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"currentColor\" aria-hidden=\"true\"\n                                            width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" slot=\"icon\">\n                                            <path\n                                                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<\/path>\n                                            <path\n                                                d=\"M8,11c-1.7,0-3-1.3-3-3s1.3-3,3-3s3,1.3,3,3C11,9.6,9.7,11,8,11C8,11,8,11,8,11z M8,6C6.9,6,6,6.8,6,7.9C6,7.9,6,8,6,8\tc0,1.1,0.8,2,1.9,2c0,0,0.1,0,0.1,0c1.1,0,2-0.8,2-1.9c0,0,0-0.1,0-0.1C10,6.9,9.2,6,8,6C8.1,6,8,6,8,6z\">\n                                            <\/path>\n                                        <\/svg><\/p>\n<p>                                        <cds-overflow-menu-body class=\"dropdownToolBar\" divider style=\"width: 300px;\"><\/p>\n<p>                                            <cds-overflow-menu-item class=\"dropdownOptions\"\n                                                onclick=\"dropdownFilter('Support Policies')\">Support<br \/>\n                                                Policies<\/cds-overflow-menu-item><br \/>\n                                            <cds-overflow-menu-item class=\"dropdownOptions\"\n                                                onclick=\"dropdownFilter('Notifications and Communication')\">Notifications<br \/>\n                                                and Communication<\/cds-overflow-menu-item><br \/>\n                                            <cds-overflow-menu-item class=\"dropdownOptions\"\n                                                onclick=\"dropdownFilter('License and Hardware')\">License and<br \/>\n                                                Hardware<\/cds-overflow-menu-item><br \/>\n                                            <cds-overflow-menu-item class=\"dropdownOptions\"\n                                                onclick=\"dropdownFilter('General Information')\">General<br \/>\n                                                Information<\/cds-overflow-menu-item><br \/>\n                                            <cds-overflow-menu-item class=\"dropdownOptions\"\n                                                onclick=\"dropdownFilter('Feature Requests')\">Feature<br \/>\n                                                Requests<\/cds-overflow-menu-item><br \/>\n                                            <cds-overflow-menu-item class=\"dropdownOptions\"\n                                                onclick=\"dropdownFilter('Case Management')\">Case<br \/>\n                                                Management<\/cds-overflow-menu-item><br \/>\n                                            <cds-overflow-menu-item class=\"dropdownOptions\"\n                                                onclick=\"dropdownFilter('Blue Diamond Support')\">Blue Diamond<br \/>\n                                                Support<\/cds-overflow-menu-item><br \/>\n                                            <cds-overflow-menu-item class=\"dropdownOptions\"\n                                                onclick=\"dropdownFilter('Account Settings')\">Account<br \/>\n                                                Settings<\/cds-overflow-menu-item><\/p>\n<p>                                        <\/cds-overflow-menu-body><\/p>\n<p>                                    <\/cds-overflow-menu><br \/>\n                                    <cds-button onclick=\"clearButton()\">Clear Search<\/cds-button><br \/>\n                                <\/cds-table-toolbar-content>\n                            <\/div>\n<p>                        <\/cds-table-toolbar><\/p>\n<p>                        <cds-table-head><br \/>\n                            <cds-table-header-row><br \/>\n                                <cds-table-header-cell style=\"width: 15%;\">Category<\/cds-table-header-cell><br \/>\n                                <cds-table-header-cell style=\"width: 20%;\">Name<\/cds-table-header-cell><br \/>\n                                <cds-table-header-cell style=\"width: 65%;\">Description<\/cds-table-header-cell><\/p>\n<p>                            <\/cds-table-header-row><br \/>\n                        <\/cds-table-head><br \/>\n                        <cds-table-body><br \/>\n                            <cds-table-row><br \/>\n                                <cds-table-cell>Account Settings<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\"\n                                            href=\"https:\/\/www.ibm.com\/support\/docview.wss?uid=swg21507387\">How to find<br \/>\n                                            your<br \/>\n                                            ICN number<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    An IBM Customer Number (ICN) is the unique number that IBM issues its customers<br \/>\n                                    during<br \/>\n                                    the post contract signing entitlement process.<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>Case Management<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\"\n                                            href=\"https:\/\/www.ibm.com\/support\/docview.wss?uid=swg21626887\">Getting<br \/>\n                                            logs<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    QRadar support cases often require logs to investigate and resolve issues for users.<br \/>\n                                    This technical note explains how users can collect and submit information for IBM<br \/>\n                                    support cases for QRadar software issues.<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>Notifications and Communication<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\"\n                                            href=\"https:\/\/www.securitylearningacademy.com\/course\/view.php?id=5965\">Subscribe<br \/>\n                                            to QRadar critical support notifications<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    IBM My Notifications is the primary method for users to receive email information<br \/>\n                                    about<br \/>\n                                    their products from the support teams. This documentation explains how to sign up to<br \/>\n                                    receive Flash<br \/>\n                                    Notices.<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>Notifications and Communication<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\"\n                                            href=\"https:\/\/www.ibm.com\/support\/pages\/node\/711857\">WebEx and conference<br \/>\n                                            bridges<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    What do you need to know about working with QRadar Support over Webex or conference<br \/>\n                                    bridge?<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>Case Management<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\"\n                                            href=\"https:\/\/www.ibm.com\/support\/pages\/node\/711855\">Case<br \/>\n                                            handoffs<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    What are the reasons that your case can be transferred to different engineers or<br \/>\n                                    teams?<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>License and Hardware<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\"\n                                            href=\"https:\/\/www.ibm.com\/support\/pages\/node\/570985\">Hardware<br \/>\n                                            issues<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    How do I resolve a hardware problem with a QRadar appliance and what are my<br \/>\n                                    responsibilities?<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>License and Hardware<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\"\n                                            href=\"https:\/\/www.ibm.com\/support\/pages\/node\/712347\">License issues &amp;<br \/>\n                                            Q1PD<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    This article contains common questions and answers for customers about QRadar<br \/>\n                                    licenses and how to get help with<br \/>\n                                    license issues.<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>Support Policies<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\"\n                                            href=\"https:\/\/www.ibm.com\/support\/pages\/node\/6427779\">Advanced search<br \/>\n                                            (AQL)<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    This document outlines out-of-scope work for Search and Advanced Searches (AQL)<br \/>\n                                    cases and the responsibilities<br \/>\n                                    of the QRadar administrator.<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>Support Policies<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\"\n                                            href=\"https:\/\/www.ibm.com\/support\/pages\/node\/6427829\">App Host appliance<br \/>\n                                            sizing<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    This document outlines out-of-scope work App Host appliance support cases and the<br \/>\n                                    responsibilities of the QRadar<br \/>\n                                    administrator.<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>Support Policies<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\"\n                                            href=\"https:\/\/www.ibm.com\/support\/pages\/node\/6428211\">Architecture and<br \/>\n                                            scalability<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    This document outlines out-of-scope work for architecture cases and the<br \/>\n                                    responsibilities of the QRadar<br \/>\n                                    administrator.<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>Support Policies<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\"\n                                            href=\"https:\/\/www.ibm.com\/support\/pages\/node\/6427813\">Business Partner<br \/>\n                                            (third-party) applications<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    This document outlines out-of-scope work for third-party application cases and the<br \/>\n                                    responsibilities of the<br \/>\n                                    QRadar administrator.<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>Support Policies<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\"\n                                            href=\"https:\/\/www.ibm.com\/support\/pages\/node\/6428221\">Certificate<br \/>\n                                            creation<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    This article informs administrators about QRadar Support policies and out-of-scope<br \/>\n                                    work for custom certificate<br \/>\n                                    creation for HTTPS or HTTPd certificate cases and the responsibilities of the QRadar<br \/>\n                                    administrator.<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>Support Policies<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\"\n                                            href=\"https:\/\/www.ibm.com\/support\/pages\/node\/6427831\">Cloud infrastructure<br \/>\n                                            app<br \/>\n                                            support<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    Does QRadar Support troubleshoot cloud infrastructure issues for applications?<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>Support Policies<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\"\n                                            href=\"https:\/\/www.ibm.com\/support\/pages\/node\/6427795\">Compliance and<br \/>\n                                            audits<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    This document outlines out-of-scope work for compliance cases and the<br \/>\n                                    responsibilities of the QRadar<br \/>\n                                    administrator.<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>Support Policies<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\"\n                                            href=\"https:\/\/www.ibm.com\/support\/pages\/node\/6427835\">Configuration advice<br \/>\n                                            and<br \/>\n                                            best practices<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    This article informs administrators about QRadar Support policies and outlines<br \/>\n                                    out-of-scope work on custom<br \/>\n                                    configurations, best practices, and responsibilities of the QRadar administrator.<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>Support Policies<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\"\n                                            href=\"https:\/\/www.ibm.com\/support\/pages\/node\/6427773\">Custom Action<br \/>\n                                            Scripts<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    This document outlines out-of-scope work for Custom Actions Script cases and the<br \/>\n                                    responsibilities of the QRadar<br \/>\n                                    administrator.<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>Support Policies<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\"\n                                            href=\"https:\/\/www.ibm.com\/support\/pages\/node\/6427791\">Custom email<br \/>\n                                            notifications<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    This article informs administrators about QRadar Support policies regarding rule<br \/>\n                                    responses to send email alerts<br \/>\n                                    on Events, Flows, and Offenses.<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>Support Policies<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\"\n                                            href=\"https:\/\/www.ibm.com\/support\/pages\/node\/6427815\">Customer developed<br \/>\n                                            applications<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    This document outlines out-of-scope work for customer created applications cases and<br \/>\n                                    the responsibilities of the<br \/>\n                                    QRadar administrator.<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>Support Policies<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\"\n                                            href=\"https:\/\/www.ibm.com\/support\/pages\/node\/6428219\">Data Redundancy (DR)<br \/>\n                                            support<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    This document outlines out-of-scope work for data redundancy (disaster recovery)<br \/>\n                                    cases and the responsibilities<br \/>\n                                    of the QRadar administrator.<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>Support Policies<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\"\n                                            href=\"https:\/\/www.ibm.com\/support\/pages\/node\/6427787\">DSM Editor and log<br \/>\n                                            source<br \/>\n                                            modifications<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    This article informs administrators about QRadar Support policies related to Custom<br \/>\n                                    Log Source Types created<br \/>\n                                    that use the DSM Editor or through legacy XML extensions.<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>Support Policies<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\"\n                                            href=\"https:\/\/www.ibm.com\/support\/pages\/node\/6427819\">Forum supported<br \/>\n                                            applications<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    Which applications are provided by IBM but only supported through the IBM forums?<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>Support Policies<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\"\n                                            href=\"https:\/\/www.ibm.com\/support\/pages\/node\/570983\">Hardening<br \/>\n                                            QRadar<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    Do any security tools utilities exist utilities to assist administrators with system<br \/>\n                                    hardening?<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>Support Policies<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\"\n                                            href=\"https:\/\/www.ibm.com\/support\/pages\/node\/6434265\">Hardware<br \/>\n                                            migrations<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    This document outlines out-of-scope work for hardware migration cases and the<br \/>\n                                    responsibilities of the QRadar<br \/>\n                                    administrator.<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>Support Policies<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\"\n                                            href=\"https:\/\/www.ibm.com\/support\/pages\/node\/6427833\">How to<br \/>\n                                            questions<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    This document outlines out-of-scope work for &#8220;how to&#8221; questions on apps cases and<br \/>\n                                    the responsibilities of the<br \/>\n                                    QRadar administrator.<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>Support Policies<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\"\n                                            href=\"https:\/\/www.ibm.com\/support\/pages\/node\/6427817\">IBM<br \/>\n                                            Applications<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    This document outlines out-of-scope work for support cases related to IBM<br \/>\n                                    Applications cases and the<br \/>\n                                    responsibilities of the QRadar administrator.<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>Support Policies<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\"\n                                            href=\"https:\/\/www.ibm.com\/support\/pages\/node\/6428207\">Installs and server<br \/>\n                                            rebuilds<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    This article informs administrators about QRadar Support policies and out-of-scope<br \/>\n                                    work for installations,<br \/>\n                                    reinstalls, or rebuilding appliances and the responsibilities of the QRadar<br \/>\n                                    administrator.<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>Support Policies<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\"\n                                            href=\"https:\/\/www.ibm.com\/support\/pages\/node\/6427759\">Log source<br \/>\n                                            configuration<br \/>\n                                            support<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    This document outlines out-of-scope work for log source configuration cases and the<br \/>\n                                    responsibilities of the<br \/>\n                                    QRadar administrator.<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>Support Policies<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\"\n                                            href=\"https:\/\/www.ibm.com\/support\/pages\/node\/6428223\">Network<br \/>\n                                            issues<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    This document outlines supported troubleshooting and out-of-scope work where network<br \/>\n                                    issues are due to external<br \/>\n                                    infrastructure, which must be resolved by the QRadar administrator.<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>Support Policies<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\"\n                                            href=\"https:\/\/www.ibm.com\/support\/pages\/node\/6427847\">Non-QRadar<br \/>\n                                            administrative<br \/>\n                                            issues<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    This document outlines out-of-scope work for non-QRadar administrative issues, such<br \/>\n                                    as support tools or getting<br \/>\n                                    updates from Fix central.<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>Support Policies<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\"\n                                            href=\"https:\/\/www.ibm.com\/support\/pages\/node\/6336529\">Performance and<br \/>\n                                            tuning<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    This document outlines out-of-scope work for support cases where user-generated<br \/>\n                                    content might impact<br \/>\n                                    performance.<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>Support Policies<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\"\n                                            href=\"https:\/\/www.ibm.com\/support\/pages\/node\/6825265\">QRadar on Cloud (QRoC)<br \/>\n                                            support policies<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    What items are outside the scope of standard IBM Support for QRadar on Cloud?<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>Support Policies<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\"\n                                            href=\"https:\/\/www.ibm.com\/support\/pages\/node\/6427781\">Regular expressions<br \/>\n                                            (regex)<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    This document outlines out-of-scope cases for QRadar users.<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>Support Policies<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\"\n                                            href=\"https:\/\/www.ibm.com\/support\/pages\/node\/6538928\">Rules<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    This document outlines out-of-scope work for support cases where user-generated<br \/>\n                                    content might impact<br \/>\n                                    performance.<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>Support Policies<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\"\n                                            href=\"https:\/\/www.ibm.com\/support\/pages\/node\/6491935\">Security and product<br \/>\n                                            vulnerabilities (CVEs)<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    This article informs administrators about QRadar Support policies and outlines the<br \/>\n                                    out-of-scope work for QRadar<br \/>\n                                    product security issues (PSIRT) cases and the responsibilities of the QRadar<br \/>\n                                    administrator.<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>Support Policies<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\"\n                                            href=\"https:\/\/www.ibm.com\/support\/pages\/node\/6495083\">Severity 1 case<br \/>\n                                            policy<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    This technical note outlines the Severity 1 case policy for QRadar users.<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>Support Policies<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\"\n                                            href=\"https:\/\/www.ibm.com\/support\/pages\/node\/6338691\">Software<br \/>\n                                            upgrades<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    This article informs administrators of their responsibilities for updating QRadar<br \/>\n                                    deployments, how software<br \/>\n                                    update cases are handled, and discusses out-of-scope work for the technical support<br \/>\n                                    team.<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>Support Policies<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\"\n                                            href=\"https:\/\/www.ibm.com\/support\/pages\/node\/6427837\">Third-party<br \/>\n                                            software<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    This document outlines the use, support policy, and responsibilities of the<br \/>\n                                    administrators for third-party<br \/>\n                                    software.<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>Support Policies<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\"\n                                            href=\"https:\/\/www.ibm.com\/support\/pages\/node\/6427823\">Threat Intelligence<br \/>\n                                            third-party feeds<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    This document outlines out-of-scope work for the Threat Intelligence application<br \/>\n                                    third-party feed cases and the<br \/>\n                                    responsibilities of the QRadar administrator.<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>Support Policies<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\"\n                                            href=\"https:\/\/www.ibm.com\/support\/pages\/node\/6427789\">TLS Syslog<br \/>\n                                            certificates<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    This document outlines out-of-scope cases for custom TLS certificates and the<br \/>\n                                    responsibilities of the QRadar<br \/>\n                                    administrator.<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>Support Policies<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\"\n                                            href=\"https:\/\/www.ibm.com\/support\/pages\/node\/6427761\">Undocumented<br \/>\n                                            protocols<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    This document outlines out-of-scope work for undocumented protocol cases and the<br \/>\n                                    responsibilities of the QRadar<br \/>\n                                    administrator.<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>Support Policies<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\"\n                                            href=\"https:\/\/www.ibm.com\/support\/pages\/node\/6427785\">Universal Cloud REST<br \/>\n                                            API<br \/>\n                                            protocol<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    This article informs administrators about QRadar Support policies regarding the<br \/>\n                                    Universal Cloud REST API.<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>Support Policies<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\"\n                                            href=\"https:\/\/www.ibm.com\/support\/pages\/node\/6427769\">XPath<br \/>\n                                            Queries<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    This document outlines out-of-scope work for XPath query cases and the<br \/>\n                                    responsibilities of the QRadar<br \/>\n                                    administrator.<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>Support Policies<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\"\n                                            href=\"https:\/\/www.ibm.com\/support\/pages\/node\/6427843\">Walk through<br \/>\n                                            requests<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    This document outlines out-of-scope work for walk-through requests cases and the<br \/>\n                                    responsibilities of the QRadar<br \/>\n                                    administrator.<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>Support Policies<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\"\n                                            href=\"https:\/\/www.ibm.com\/support\/pages\/node\/6497175\">WinCollect Support<br \/>\n                                            Policy<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    This document outlines out-of-scope work for WinCollect cases and the<br \/>\n                                    responsibilities of the QRadar<br \/>\n                                    administrator.<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>Case Management<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\"\n                                            href=\"https:\/\/www.ibm.com\/support\/pages\/node\/716725\">How to open or manage a<br \/>\n                                            case<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    How can I open or manage a case with the IBM Support Team?<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>Case Management<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\"\n                                            href=\"https:\/\/www.ibm.com\/support\/docview.wss?uid=swg22016147\">How to<br \/>\n                                            determine<br \/>\n                                            severity<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    How do you determine which severity level is appropriate when you create a case for<br \/>\n                                    QRadar Support?<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>Case Management<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\"\n                                            href=\"https:\/\/www.ibm.com\/support\/pages\/node\/571863\">Duty Managers and<br \/>\n                                            support<br \/>\n                                            case escalations<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    The Client Case Escalation feature offers users a streamlined process for notifying<br \/>\n                                    IBM that they need extra<br \/>\n                                    attention and connects them more quickly with resources that can assist.<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>Case Management<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\"\n                                            href=\"https:\/\/www.ibm.com\/support\/pages\/node\/570929\">Case login<br \/>\n                                            help<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    Who do you contact for account login issues if you cannot access your cases?<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>Case Management<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\"\n                                            href=\"https:\/\/www.ibm.com\/support\/pages\/node\/570453\">Getting case<br \/>\n                                            notifications<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    How do I sign up for case notifications and emails?<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>Account Settings<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\"\n                                            href=\"https:\/\/www.ibm.com\/support\/pages\/node\/570933\">Changing your<br \/>\n                                            password<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    How do I change my IBM account password for cases?<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>Case Management<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\"\n                                            href=\"https:\/\/www.ibm.com\/support\/pages\/node\/570927\">Sharing a case \/ adding<br \/>\n                                            team<br \/>\n                                            members to your case<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    How do you add additional team members to your QRadar support case?<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>Case Management<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\"\n                                            href=\"https:\/\/www.ibm.com\/support\/pages\/node\/876052\">How to reopen a QRadar<br \/>\n                                            case<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    Users who have worked a case with IBM QRadar have 30 days after the case has been<br \/>\n                                    closed to reopen the issue.<br \/>\n                                    This technical note advises users what to include when they need to reopen a case<br \/>\n                                    with QRadar and how to proceed<br \/>\n                                    if your case is archived.<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>Account Settings<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\"\n                                            href=\"https:\/\/www.ibm.com\/support\/pages\/node\/570925\">Changing your contact<br \/>\n                                            information<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    How do I update my contact information?<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>Case Management<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\"\n                                            href=\"https:\/\/www.ibm.com\/support\/pages\/node\/570931\">Cases and<br \/>\n                                            GDPR<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    How is IBM addressing GDPR in case management?<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>Account Settings<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\"\n                                            href=\"https:\/\/www.ibm.com\/support\/pages\/node\/426795\">How to change your site<br \/>\n                                            technical contact<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    The IBM eCustomer Care team assists our customer&#8217;s with changing Primary and<br \/>\n                                    Technical Contact information.<br \/>\n                                    eCustomer Care can be contacted via email.<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>Blue Diamond Support<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\" href=\"https:\/\/msciportal.im-ies.ibm.com\/home\">Blue<br \/>\n                                            Diamond Portal<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    Access the Blue Diamond Support Portal.<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>Blue Diamond Support<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\"\n                                            href=\"https:\/\/www.ibm.com\/support\/pages\/node\/666503\">How to upload<br \/>\n                                            data<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    Blue Diamond: Customer Registration and diagnostic data upload instructions.<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>Blue Diamond Support<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\"\n                                            href=\"https:\/\/www.ibm.com\/support\/pages\/node\/6467965\">Hardware cases for<br \/>\n                                            Blue<br \/>\n                                            Diamond Users<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    When hardware issues occur, a DSA analysis report is required for the QRadar Support<br \/>\n                                    team to start a hardware<br \/>\n                                    case. This article addresses the steps required to upload a DSA for customers who<br \/>\n                                    use IBM Blue Diamond for<br \/>\n                                    enhanced security.<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>General Information<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\"\n                                            href=\"https:\/\/www.ibm.com\/community\/101\/qradar\/apars\/\">APARs<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    QRadar APARs 101 page<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>General Information<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\"\n                                            href=\"https:\/\/www.ibm.com\/support\/pages\/node\/552703\">QRadar Support<br \/>\n                                            Lifecycle<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    This documentation outlines the Support Lifecycle for the IBM QRadar portfolio of<br \/>\n                                    products.<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>Feature Requests<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\"\n                                            href=\"https:\/\/www.ibm.com\/support\/pages\/node\/570563\">IBM Ideas (features<br \/>\n                                            portal)<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    AN overview for uses on how to submit a feature request for QRadar and what you need<br \/>\n                                    to know.<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>Feature Requests<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\"\n                                            href=\"https:\/\/www.ibm.com\/support\/pages\/node\/716217\">Getting support help<br \/>\n                                            with<br \/>\n                                            your IBM Idea<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    Can QRadar Support help you write your feature request or IBM Idea?<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>General Information<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\" href=\"https:\/\/ibm.biz\/qradarsoftware\">QRadar software<br \/>\n                                            list<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    QRadar Software List page<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>Notifications and Communication<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\"\n                                            href=\"https:\/\/www.ibm.com\/support\/pages\/node\/479617\">QRadar notifications<br \/>\n                                            &amp;<br \/>\n                                            information<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    IBM Support provides assistance with product defects, technical notes, FAQs, and<br \/>\n                                    helps users resolve problems<br \/>\n                                    with the product. This article walks customers through the process of signing up for<br \/>\n                                    important support<br \/>\n                                    information from the QRadar Support team.<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>General Information<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\"\n                                            href=\"https:\/\/community.ibm.com\/community\/user\/security\/communities\/community-home?CommunityKey=f9ea5420-0984-4345-ba7a-d93b4e2d4864\">IBM<br \/>\n                                            Security Community<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    Access the IBM Security Community forums<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>General Information<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\" href=\"https:\/\/ibm.biz\/learnqradar\">Free QRadar<br \/>\n                                            Training<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    Find free training on the IBM Security Learning Academy<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                            <cds-table-row><br \/>\n                                <cds-table-cell>General Information<\/cds-table-cell><br \/>\n                                <cds-table-cell><\/p>\n<div>\n                                        <cds-link target=\"_blank\" href=\"https:\/\/ibm.biz\/qradarfirmware\">QRadar master<br \/>\n                                            firmware list<\/cds-link>\n                                    <\/div>\n<p>                                <\/cds-table-cell><br \/>\n                                <cds-table-cell class=\"resolvedIssuesContainer\"><br \/>\n                                    Administrators looking for the latest firmware downloads can review this page to<br \/>\n                                    locate firmware updates for<br \/>\n                                    QRadar appliances. The installation instructions include a direct download link to<br \/>\n                                    the firmware from IBM Fix<br \/>\n                                    Central.<br \/>\n                                <\/cds-table-cell><br \/>\n                            <\/cds-table-row><\/p>\n<p>                        <\/cds-table-body><\/p>\n<p>                    <\/cds-table><br \/>\n                    <cds-pagination backward-text=\"Previous page\" forward-text=\"Next page\"\n                        items-per-page-text=\"Items per page:\" page=\"1\" page-size=\"10\" size=\"md\" total-items=\"103\"><br \/>\n                        <cds-select-item value=\"10\">10<\/cds-select-item><br \/>\n                        <cds-select-item value=\"20\">20<\/cds-select-item><br \/>\n                        <cds-select-item value=\"30\">30<\/cds-select-item><br \/>\n                        <cds-select-item value=\"40\">40<\/cds-select-item><br \/>\n                        <cds-select-item value=\"50\">50<\/cds-select-item><br \/>\n                    <\/cds-pagination>\n                <\/div>\n<\/p><\/div>\n<p>            <!---------- Table ---------><\/p>\n<p>            <!------- Explore -------><\/p>\n<div class=\"cds--row\">\n                <a name=\"20\" data-title=\"Explore\"><\/a><br \/>\n                <a name=\"explore\"><\/a><\/p>\n<div class=\" cds--col-sm-16 cds--col-lg-4\">\n<h3>Explore QRadar 101<\/h3>\n<\/p><\/div>\n<div class=\"cds--col-sm-4 cds--col-lg-12\">\n<p>                    <c4d-card-group grid-mode=\"condensed\"><\/p>\n<p>                        <c4d-card class=\"explore-boxes\" pictogram-placement=\"top\"\n                            href=\"https:\/\/www.ibm.com\/community\/101\/qradar\/\" color-scheme=\"\" data-autoid=\"c4d--card\"\n                            size=\"\"><\/p>\n<div class=\"card-heading\">\n                                <c4d-card-heading role=\"heading\" aria-level=\"3\" data-autoid=\"c4d--card-heading\"\n                                    slot=\"heading\"><!---->QRadar home<!----><\/c4d-card-heading>\n                            <\/div>\n<p class=\"card-content\"><!---->Return to the QRadar 101 homepage<!----><\/p>\n<p>                            <svg slot=\"pictogram\" focusable=\"false\" preserveAspectRatio=\"xMidYMid meet\"\n                                xmlns=\"http:\/\/www.w3.org\/2000\/svg\" data-autoid=\"c4d--card__pictogram\"\n                                aria-label=\"Pictogram description\" width=\"64\" height=\"64\" viewBox=\"0 0 32 32\" role=\"img\"\n                                class=\"cds--card__pictogram\">\n                                <path id=\"home--front_1_\"\n                                    d=\"M31,31.36H1v-0.72h1.64V19h0.72v11.64h9.28V19c0-0.199,0.161-0.36,0.36-0.36h6\n                                                            c0.199,0,0.36,0.161,0.36,0.36v11.64h9.279V19h0.721v11.64H31V31.36z M13.36,30.64h5.28V19.36h-5.28\n                                                            C13.36,19.36,13.36,30.64,13.36,30.64z M13,16.363v-0.72l6-0.003v0.72L13,16.363z M30.745,16.254L16,1.509L1.254,16.254\n                                                            l-0.509-0.509l15-15c0.141-0.141,0.368-0.141,0.509,0L28.64,13.131V9h0.721v4.851l1.895,1.895L30.745,16.254z\" \/>\n                                <rect id=\"_Transparent_Rectangle\" style=\"fill:none;\" width=\"32\" height=\"32\" \/>\n                            <\/svg><br \/>\n                        <\/c4d-card><\/p>\n<p>                        <c4d-card class=\"explore-boxes\" pictogram-placement=\"top\"\n                            href=\"https:\/\/www.ibm.com\/community\/101\/qradar\/applications\" color-scheme=\"\"\n                            data-autoid=\"c4d--card\" size=\"\"><\/p>\n<div class=\"card-heading\">\n                                <c4d-card-heading role=\"heading\" aria-level=\"3\" data-autoid=\"c4d--card-heading\"\n                                    slot=\"heading\"><!---->Applications<!----><\/c4d-card-heading>\n                            <\/div>\n<p class=\"card-content\"><!---->Learn about QRadar apps<!----><\/p>\n<p>                            <svg slot=\"pictogram\" focusable=\"false\" preserveAspectRatio=\"xMidYMid meet\"\n                                xmlns=\"http:\/\/www.w3.org\/2000\/svg\" data-autoid=\"c4d--card__pictogram\"\n                                aria-label=\"Pictogram description\" width=\"64\" height=\"64\" viewBox=\"0 0 32 32\" role=\"img\"\n                                class=\"cds--card__pictogram\">\n                                <path id=\"apps_00000100374097217298495290000010268201486312478129_\"\n                                    d=\"M31,31.36h-6c-0.199,0-0.36-0.161-0.36-0.36v-6\n                                c0-0.199,0.161-0.36,0.36-0.36h6c0.199,0,0.36,0.161,0.36,0.36v6C31.36,31.199,31.199,31.36,31,31.36z M25.36,30.64h5.279v-5.28\n                                H25.36V30.64z M19,31.36h-6c-0.199,0-0.36-0.161-0.36-0.36v-6c0-0.199,0.161-0.36,0.36-0.36h6c0.199,0,0.36,0.161,0.36,0.36v6\n                                C19.36,31.199,19.199,31.36,19,31.36z M13.36,30.64h5.28v-5.28h-5.28C13.36,25.36,13.36,30.64,13.36,30.64z M7,31.36H1\n                                c-0.199,0-0.36-0.161-0.36-0.36v-6c0-0.199,0.161-0.36,0.36-0.36h6c0.199,0,0.36,0.161,0.36,0.36v6C7.36,31.199,7.199,31.36,7,31.36\n                                z M1.36,30.64h5.28v-5.28H1.36V30.64z M28,29.36c-0.75,0-1.36-0.61-1.36-1.36s0.61-1.36,1.36-1.36s1.36,0.61,1.36,1.36\n                                S28.75,29.36,28,29.36z M28,27.36c-0.353,0-0.64,0.287-0.64,0.64s0.287,0.64,0.64,0.64s0.64-0.287,0.64-0.64S28.353,27.36,28,27.36z\n                                 M31,19.36h-6c-0.199,0-0.36-0.161-0.36-0.36v-6c0-0.199,0.161-0.36,0.36-0.36h6c0.199,0,0.36,0.161,0.36,0.36v6\n                                C31.36,19.199,31.199,19.36,31,19.36z M25.36,18.64h5.279v-5.28H25.36V18.64z M19,19.36h-6c-0.199,0-0.36-0.161-0.36-0.36v-6\n                                c0-0.199,0.161-0.36,0.36-0.36h6c0.199,0,0.36,0.161,0.36,0.36v6C19.36,19.199,19.199,19.36,19,19.36z M13.36,18.64h5.28v-5.28\n                                h-5.28C13.36,13.36,13.36,18.64,13.36,18.64z M7,19.36H1c-0.199,0-0.36-0.161-0.36-0.36v-6c0-0.199,0.161-0.36,0.36-0.36h6\n                                c0.199,0,0.36,0.161,0.36,0.36v6C7.36,19.199,7.199,19.36,7,19.36z M1.36,18.64h5.28v-5.28H1.36V18.64z M16,17.36\n                                c-0.75,0-1.36-0.61-1.36-1.36s0.61-1.36,1.36-1.36s1.36,0.61,1.36,1.36S16.75,17.36,16,17.36z M16,15.36\n                                c-0.353,0-0.64,0.287-0.64,0.64s0.287,0.64,0.64,0.64s0.64-0.287,0.64-0.64S16.353,15.36,16,15.36z M4,17.36\n                                c-0.75,0-1.36-0.61-1.36-1.36S3.25,14.64,4,14.64S5.36,15.25,5.36,16S4.75,17.36,4,17.36z M4,15.36c-0.353,0-0.64,0.287-0.64,0.64\n                                S3.647,16.64,4,16.64S4.64,16.353,4.64,16S4.353,15.36,4,15.36z M31,7.36h-6c-0.199,0-0.36-0.161-0.36-0.36V1\n                                c0-0.199,0.161-0.36,0.36-0.36h6c0.199,0,0.36,0.161,0.36,0.36v6C31.36,7.199,31.199,7.36,31,7.36z M25.36,6.64h5.279V1.36H25.36\n                                V6.64z M19,7.36h-6c-0.199,0-0.36-0.161-0.36-0.36V1c0-0.199,0.161-0.36,0.36-0.36h6c0.199,0,0.36,0.161,0.36,0.36v6\n                                C19.36,7.199,19.199,7.36,19,7.36z M13.36,6.64h5.28V1.36h-5.28C13.36,1.36,13.36,6.64,13.36,6.64z M7,7.36H1\n                                C0.801,7.36,0.64,7.199,0.64,7V1c0-0.199,0.161-0.36,0.36-0.36h6c0.199,0,0.36,0.161,0.36,0.36v6C7.36,7.199,7.199,7.36,7,7.36z\n                                 M1.36,6.64h5.28V1.36H1.36V6.64z M28,5.36c-0.75,0-1.36-0.61-1.36-1.36S27.25,2.64,28,2.64S29.36,3.25,29.36,4S28.75,5.36,28,5.36z\n                                 M28,3.36c-0.353,0-0.64,0.287-0.64,0.64S27.647,4.64,28,4.64S28.64,4.353,28.64,4S28.353,3.36,28,3.36z\"><\/path>\n                            <\/svg><br \/>\n                        <\/c4d-card><\/p>\n<p>                        <c4d-card class=\"explore-boxes\" pictogram-placement=\"top\"\n                            href=\"https:\/\/www.ibm.com\/community\/101\/qradar\/deploys\" target=\"_blank\" color-scheme=\"\"\n                            data-autoid=\"c4d--card\" size=\"\"><\/p>\n<div class=\"card-heading\">\n                                <c4d-card-heading role=\"heading\" aria-level=\"3\" data-autoid=\"c4d--card-heading\"\n                                    slot=\"heading\"><!---->Deploy changes<!----><\/c4d-card-heading>\n                            <\/div>\n<p class=\"card-content\"><!---->Learn about deploying changes to QRadar<!----><\/p>\n<p>                            <svg slot=\"pictogram\" focusable=\"false\" preserveAspectRatio=\"xMidYMid meet\"\n                       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         slot=\"heading\"><!---->Disk Space<!----><\/c4d-card-heading>\n                            <\/div>\n<p class=\"card-content\"><!---->Learn about managing QRadar disk space<!----><\/p>\n<p>                            <svg slot=\"pictogram\" focusable=\"false\" preserveAspectRatio=\"xMidYMid meet\"\n                                xmlns=\"http:\/\/www.w3.org\/2000\/svg\" data-autoid=\"c4d--card__pictogram\"\n                                aria-label=\"Pictogram description\" width=\"64\" height=\"64\" viewBox=\"0 0 32 32\" role=\"img\"\n                                class=\"cds--card__pictogram\">\n                                <path id=\"tape--storage_1_\" d=\"M16,31.36C7.53,31.36,0.64,24.47,0.64,16S7.53,0.64,16,0.64S31.36,7.53,31.36,16\n                    S24.47,31.36,16,31.36z M16,1.36C7.927,1.36,1.36,7.927,1.36,16c0,8.072,6.567,14.64,14.64,14.64c8.072,0,14.64-6.567,14.64-14.64\n                    S24.072,1.36,16,1.36z 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<c4d-card class=\"explore-boxes\" pictogram-placement=\"top\"\n                            href=\"https:\/\/www.ibm.com\/community\/101\/qradar\/software\" color-scheme=\"\"\n                            data-autoid=\"c4d--card\" size=\"\"><\/p>\n<div class=\"card-heading\">\n                                <c4d-card-heading role=\"heading\" aria-level=\"3\" data-autoid=\"c4d--card-heading\"\n                                    slot=\"heading\"><!---->Software<!----><\/c4d-card-heading>\n                            <\/div>\n<p class=\"card-content\"><!---->Download software for QRadar<!----><\/p>\n<p>                            <svg slot=\"pictogram\" focusable=\"false\" preserveAspectRatio=\"xMidYMid meet\"\n                                xmlns=\"http:\/\/www.w3.org\/2000\/svg\" data-autoid=\"c4d--card__pictogram\"\n                                aria-label=\"Pictogram description\" width=\"64\" height=\"64\" viewBox=\"0 0 32 32\" role=\"img\"\n                                class=\"cds--card__pictogram\">\n                                <path id=\"desktop_1_\" d=\"M28,31.36H4c-0.199,0-0.36-0.161-0.36-0.36V1\n                c0-0.199,0.161-0.36,0.36-0.36h18c0.096,0,0.188,0.038,0.255,0.105l6,6C28.322,6.813,28.36,6.904,28.36,7v24\n                C28.36,31.199,28.199,31.36,28,31.36z M4.36,30.64h23.28V7.36H22c-0.199,0-0.36-0.161-0.36-0.36V1.36H4.36V30.64z M22.36,6.64h4.771\n                L22.36,1.869V6.64z M24,27.36H8v-0.72h16V27.36z M24,23.36H8v-0.72h16V23.36z M24,19.36H8v-0.72h16V19.36z M24,15.36H8v-0.72h16\n                V15.36z M24,11.36H8v-0.72h16V11.36z\"><\/path>\n                            <\/svg><br \/>\n                        <\/c4d-card><\/p>\n<p>                        <c4d-card class=\"explore-boxes\" pictogram-placement=\"top\"\n                            href=\"https:\/\/www.ibm.com\/community\/101\/qradar\/support\" color-scheme=\"\"\n                            data-autoid=\"c4d--card\" size=\"\"><\/p>\n<div class=\"card-heading\">\n                                <c4d-card-heading role=\"heading\" aria-level=\"3\" data-autoid=\"c4d--card-heading\"\n                                    slot=\"heading\"><!---->Support Assistance<!----><\/c4d-card-heading>\n                            <\/div>\n<p class=\"card-content\"><!---->Read our support policies<!----><\/p>\n<p>                            <svg slot=\"pictogram\" focusable=\"false\" preserveAspectRatio=\"xMidYMid meet\"\n                                xmlns=\"http:\/\/www.w3.org\/2000\/svg\" data-autoid=\"c4d--card__pictogram\"\n                                aria-label=\"Pictogram description\" width=\"64\" height=\"64\" viewBox=\"0 0 32 32\" role=\"img\"\n                                class=\"cds--card__pictogram\">\n                                <path id=\"desktop_1_\"\n                                    d=\"M31.36,26h-0.72v-8.618c0-2.625-1.782-4.882-4.334-5.487c-0.15-0.036-0.261-0.163-0.275-0.317\n                    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pictogram-placement=\"top\"\n                            href=\"https:\/\/www.ibm.com\/community\/101\/qradar\/knowledge\" color-scheme=\"\"\n                            data-autoid=\"c4d--card\" size=\"\"><\/p>\n<div class=\"card-heading\">\n                                <c4d-card-heading role=\"heading\" aria-level=\"3\" data-autoid=\"c4d--card-heading\"\n                                    slot=\"heading\"><!---->Technotes<!----><\/c4d-card-heading>\n                            <\/div>\n<p class=\"card-content\"><!---->Browse a directory of our technical notes<!----><\/p>\n<p>                            <svg slot=\"pictogram\" focusable=\"false\" preserveAspectRatio=\"xMidYMid meet\"\n                                xmlns=\"http:\/\/www.w3.org\/2000\/svg\" data-autoid=\"c4d--card__pictogram\"\n                                aria-label=\"Pictogram description\" width=\"64\" height=\"64\" viewBox=\"0 0 32 32\" role=\"img\"\n                                class=\"cds--card__pictogram\">\n                                <path id=\"desktop_1_\"\n                                    d=\"M4,31.36c-1.853,0-3.36-1.508-3.36-3.36S2.147,24.64,4,24.64S7.36,26.147,7.36,28S5.853,31.36,4,31.36\n                z M4,25.36c-1.456,0-2.64,1.184-2.64,2.64S2.544,30.64,4,30.64S6.64,29.456,6.64,28S5.456,25.36,4,25.36z M31,28.36H11v-0.72h20\n                V28.36z M4,19.36c-1.853,0-3.36-1.508-3.36-3.36S2.147,12.64,4,12.64S7.36,14.147,7.36,16S5.853,19.36,4,19.36z M4,13.36\n                c-1.456,0-2.64,1.185-2.64,2.64c0,1.456,1.185,2.64,2.64,2.64S6.64,17.456,6.64,16S5.456,13.36,4,13.36z M31,16.36H11v-0.72h20\n                V16.36z M4,7.36C2.147,7.36,0.64,5.853,0.64,4S2.147,0.64,4,0.64S7.36,2.147,7.36,4S5.853,7.36,4,7.36z M4,1.36\n                C2.544,1.36,1.36,2.544,1.36,4S2.544,6.64,4,6.64S6.64,5.456,6.64,4S5.456,1.36,4,1.36z M31,4.36H11V3.64h20V4.36z\">\n                                <\/path>\n                            <\/svg><br \/>\n                        <\/c4d-card><\/p>\n<p>                        <c4d-card class=\"explore-boxes\" pictogram-placement=\"top\"\n                            href=\"https:\/\/www.ibm.com\/community\/101\/qradar\/installs\" color-scheme=\"\"\n                            data-autoid=\"c4d--card\" size=\"\"><\/p>\n<div class=\"card-heading\">\n                                <c4d-card-heading role=\"heading\" aria-level=\"3\" data-autoid=\"c4d--card-heading\"\n                                    slot=\"heading\"><!---->Installs and Upgrades<!----><\/c4d-card-heading>\n                            <\/div>\n<p class=\"card-content\"><!---->Learn about installing and upgrading QRadar<!----><\/p>\n<p>                            <svg slot=\"pictogram\" focusable=\"false\" preserveAspectRatio=\"xMidYMid meet\"\n                                xmlns=\"http:\/\/www.w3.org\/2000\/svg\" data-autoid=\"c4d--card__pictogram\"\n                                aria-label=\"Pictogram description\" width=\"64\" height=\"64\" viewBox=\"0 0 32 32\" role=\"img\"\n                                class=\"cds--card__pictogram\">\n                                <path id=\"renew_1_\" d=\"M16,31.36c-4.53,0-8.717-1.933-11.64-5.338V31H3.64v-6.36H10v0.721H4.743\n                C7.535,28.725,11.598,30.64,16,30.64c8.072,0,14.64-6.567,14.64-14.64h0.721C31.36,24.47,24.47,31.36,16,31.36z M1.36,16H0.64\n                C0.64,7.53,7.53,0.64,16,0.64c4.53,0,8.717,1.932,11.64,5.337V1h0.721v6.36H22V6.64h5.257C24.465,3.275,20.402,1.36,16,1.36\n                C7.927,1.36,1.36,7.927,1.36,16z\"><\/path>\n                            <\/svg><br \/>\n                        <\/c4d-card><\/p>\n<p>                        <c4d-card class=\"explore-boxes\" pictogram-placement=\"top\" href=\"#explore\"\n                            data-url=\"https:\/\/www.ibm.com\/mysupport\/s\/product-defect-list?language=en_US&#038;productid=01t50000004XIvuAAG\"\n                            color-scheme=\"\" data-autoid=\"c4d--card\" size=\"\"><\/p>\n<div class=\"card-heading\">\n                                <c4d-card-heading role=\"heading\" aria-level=\"3\" data-autoid=\"c4d--card-heading\"\n                                    slot=\"heading\"><!---->Known issues<!----><\/c4d-card-heading>\n                            <\/div>\n<p class=\"card-content\"><!---->See current and fixed issues with QRadar<!----><\/p>\n<p>                            <svg slot=\"pictogram\" focusable=\"false\" preserveAspectRatio=\"xMidYMid meet\"\n                                xmlns=\"http:\/\/www.w3.org\/2000\/svg\" data-autoid=\"c4d--card__pictogram\"\n                                aria-label=\"Pictogram description\" width=\"64\" height=\"64\" viewBox=\"0 0 32 32\" role=\"img\"\n                                class=\"cds--card__pictogram\">\n                                <path id=\"desktop_1_\"\n                                    d=\"M26,31.36H6c-0.16,0-0.3-0.105-0.345-0.259l-5-17c-0.04-0.135,0.003-0.281,0.109-0.374l15-13\n                    c0.136-0.117,0.336-0.117,0.472,0l15,13c0.107,0.092,0.149,0.238,0.11,0.374l-5,17C26.301,31.255,26.16,31.36,26,31.36z\n                     M6.731,30.64h18.538l-5.514-7.168L9.328,27.264L6.731,30.64z M20.379,23.103l5.476,7.117l4.619-15.707l-4.133,1.102\n                    c-0.013,0.039-0.033,0.076-0.06,0.11L20.379,23.103z M1.526,14.513l4.62,15.707l2.494-3.242V16.41L1.526,14.513z M16,18.591\n                    L10.146,26.2l9.148-3.327L16,18.591z M9.36,16.602v9.44l6.025-7.833L9.36,16.602z M16.615,18.209l3.312,4.306l5.277-6.597\n                    L16.615,18.209z M16.36,5.9v11.631l8.834-2.355L16.36,5.9z M9.495,15.893l6.145,1.639V6.236L9.495,15.893z M1.749,13.827\n                    l7.016,1.871L15.64,4.895V1.789L1.749,13.827z M16.36,4.856l9.627,10.108l4.264-1.137L16.36,1.789V4.856z\">\n                                <\/path>\n                            <\/svg><br \/>\n     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class=\"ibm-pull-quote-open ibm-textcolor-blue-50\">&#8220;<\/span>IBM<br \/>\n                    prides itself on delivering world class software support with highly skilled, customer-focused<br \/>\n                    people.<br \/>\n                    <span class=\"ibm-pull-quote-close ibm-textcolor-blue-50\">&#8221;<\/span><\/em><\/p>\n<div class=\"cds--col-sm-16 cds--col-lg-12\" style=\"margin-left: -2%; \">\n                <br \/>\n                <c4d-button-group slot=\"action\"><br \/>\n                    <c4d-button-group-item href=\"https:\/\/www.ibm.com\/community\/101\/\" cta-type=\"local\"><br \/>\n                        Return to 101 home<br \/>\n                    <\/c4d-button-group-item><br \/>\n                <\/c4d-button-group>\n            <\/div>\n<\/p><\/div>\n<div class=\"cds--col-sm-4 cds--col-lg-4\">\n            <cds-link-list class=\"contactSupportSize\" slot=\"footer\" type=\"vertical\" data-autoid=\"cds--link-list\"><\/p>\n<p style=\"padding-bottom: 3% ;\">Contact Support<\/p>\n<div id=\"drop-area\">\n                    <script type=\"module\"\n                        src=\"https:\/\/1.www.s81c.com\/common\/carbon\/web-components\/version\/v2.12.0\/dropdown.min.js\"><\/script><br \/>\n                    <cds-dropdown id=\"RegionDropdown\" label=\"Find your regional support contact\" direction=\"bottom\"\n                        size=\"lg\"><br \/>\n                        <cds-dropdown-item role=\"option\" aria-selected=\"false\"\n                            value=\"https:\/\/www.ibm.com\/contact\/global#Asia+Pacific\" size=\"lg\">Asia<br \/>\n                            Pacific<\/cds-dropdown-item><br \/>\n                        <cds-dropdown-item role=\"option\" aria-selected=\"false\"\n                            value=\"https:\/\/www.ibm.com\/contact\/global#Europe\" size=\"md\">Europe<\/cds-dropdown-item><br \/>\n                        <cds-dropdown-item role=\"option\" aria-selected=\"false\"\n    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Support Team resources for technical help, case policies, and other information for customer assistance. Case Escalation Severity 1 Case Policy Most Viewed Technotes QRadar Support is a global team. View our regions and product specific support information. How to open or manage cases How to open a case in the [&hellip;]<\/p>\n","protected":false},"author":43118,"featured_media":0,"parent":2044,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-brochureware.php","meta":{"footnotes":""},"tags":[65],"_links":{"self":[{"href":"https:\/\/www.ibm.com\/community\/101\/wp-json\/wp\/v2\/pages\/176"}],"collection":[{"href":"https:\/\/www.ibm.com\/community\/101\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ibm.com\/community\/101\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ibm.com\/community\/101\/wp-json\/wp\/v2\/users\/43118"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ibm.com\/community\/101\/wp-json\/wp\/v2\/comments?post=176"}],"version-history":[{"count":27,"href":"https:\/\/www.ibm.com\/community\/101\/wp-json\/wp\/v2\/pages\/176\/revisions"}],"predecessor-version":[{"id":23970,"href":"https:\/\/www.ibm.com\/community\/101\/wp-json\/wp\/v2\/pages\/176\/revisions\/23970"}],"up":[{"embeddable":true,"href":"https:\/\/www.ibm.com\/community\/101\/wp-json\/wp\/v2\/pages\/2044"}],"wp:attachment":[{"href":"https:\/\/www.ibm.com\/community\/101\/wp-json\/wp\/v2\/media?parent=176"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ibm.com\/community\/101\/wp-json\/wp\/v2\/tags?post=176"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}