{"id":17407,"date":"2023-10-19T19:19:32","date_gmt":"2023-10-19T19:19:32","guid":{"rendered":"https:\/\/www.ibm.com\/community\/qradar\/?page_id=17407"},"modified":"2024-01-19T22:50:59","modified_gmt":"2024-01-19T22:50:59","slug":"system-firmware","status":"publish","type":"page","link":"https:\/\/www.ibm.com\/community\/101\/cloudpaksystem\/system-firmware\/","title":{"rendered":"IBM Cloud Pak System &#8211; 101 &#8211; System firmware"},"content":{"rendered":"<p>              <!-- web components -->\n              <link rel=\"stylesheet\" href=\"https:\/\/1.www.s81c.com\/common\/carbon-for-ibm-dotcom\/tag\/v1\/canary\/plex.css\" \/>\n              <link rel=\"stylesheet\" href=\"https:\/\/1.www.s81c.com\/common\/carbon-for-ibm-dotcom\/tag\/v1\/canary\/grid.css\" \/>\n              <script type=\"module\" src=\"https:\/\/1.www.s81c.com\/common\/carbon\/web-components\/tag\/latest\/accordion.min.js\"><\/script><br \/>\n              <script type=\"module\" 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src=\"https:\/\/1.www.s81c.com\/common\/carbon-for-ibm-dotcom\/tag\/v1\/latest\/rtl\/image.rtl.min.js\"><\/script><\/p>\n<p>              <!-- old js and css --><br \/>\n              <script src=\"http:\/\/code.jquery.com\/jquery-1.11.3.min.js\"><\/script><br \/>\n              <script src=\"https:\/\/nightly.datatables.net\/js\/jquery.dataTables.js\"><\/script><br \/>\n              <script type=\"text\/javascript\" charset=\"utf8\" src=\"https:\/\/cdn.datatables.net\/responsive\/2.2.5\/js\/dataTables.responsive.min.js\"><\/script>\n              <link href=\"https:\/\/1.www.s81c.com\/common\/v18\/css\/tables.css\" rel=\"stylesheet\" \/>\n<div class=\"bx--grid bx--no-gutter\">\n<p>                <!---------- header --------->\n                <dds-leadspace alt=\"alt text\" size=\"medium\">\n                  <dds-leadspace-heading>Cloud Pak System Firmware Upgrade<\/dds-leadspace-heading>\n                  IBM is available to update your Cloud Pak System firmware Monday to Friday during the business hours (8 AM &#8211;\u00a05 PM) of the time zone in which your IBM Cloud Pak System is installed.\n                  <dds-button-group slot=\"action\">\n                  <\/dds-button-group>\n                  <dds-background-media mobile-position=\"\" alt=\"Image alt text\" default-src=\"https:\/\/www.ibm.com\/community\/101\/wp-content\/uploads\/sites\/5\/2023\/08\/cloud-pak-system.jpg\">\n                    <dds-image-item media=\"(min-width: 1584px)\" srcset=\"https:\/\/www.ibm.com\/community\/101\/wp-content\/uploads\/sites\/5\/2023\/08\/cloud-pak-system.jpg\">\n                    <\/dds-image-item>\n                    <dds-image-item media=\"(min-width: 1312px)\" srcset=\"https:\/\/www.ibm.com\/community\/101\/wp-content\/uploads\/sites\/5\/2023\/08\/cloud-pak-system.jpg\">\n                    <\/dds-image-item>\n                    <dds-image-item media=\"(min-width: 672px)\" srcset=\"hhttps:\/\/www.ibm.com\/community\/101\/wp-content\/uploads\/sites\/5\/2023\/08\/cloud-pak-system.jpg\">\n                    <\/dds-image-item>\n                    <dds-image-item media=\"(min-width: 320px)\" srcset=\"https:\/\/www.ibm.com\/community\/101\/wp-content\/uploads\/sites\/5\/2023\/08\/cloud-pak-system.jpg\">\n                    <\/dds-image-item>\n                    <dds-image-item media=\"(min-width: 0px)\" srcset=\"https:\/\/www.ibm.com\/community\/101\/wp-content\/uploads\/sites\/5\/2023\/08\/cloud-pak-system.jpg\">\n                    <\/dds-image-item>\n                  <\/dds-background-media>\n                <\/dds-leadspace>\n<p>                <!---------- important resources ---------><\/p>\n<div id=\"tn\" class=\"bx--row\" style=\"margin: 5rem 0;\">\n<div class=\"bx--col-sm-16 bx--col-lg-4\">\n<h3>How to request a firmware upgrade<\/h3>\n<\/p><\/div>\n<div class=\"bx--col-sm-4 bx--col-lg-12\">\n<ol>\n<li>\n                        Open a unique MySupport case for each Cloud Pak System Serial number with a subject of &#8220;Upgrade Cloud Pak System Serial Number: \u00a0____ firmware&#8221;.<br \/>\n\n                      <\/li>\n<p><\/p>\n<li>\n                        In the case text, copy and paste this template completed with your information:<br \/>\n                        <\/p>\n<pre>\r\n                          Company name that owns the system:\r\n                          \r\n                          IBM CPS Serial number:\r\n                          \r\n                          ----\r\n                          \r\n                          Client Onsite Contact (You company's representative located at the datacenter)\r\n                          \r\n                          Name:\r\n                          \r\n                          Telephone:\r\n                          \r\n                          Email:\r\n                          \r\n                          ----\r\n                          \r\n                          Data Center Location:\r\n                          \r\n                          Company name:\r\n                          \r\n                          Street:\r\n                          \r\n                          City:\r\n                          \r\n                          State or province:\r\n                          \r\n                          Country:\r\n                          \r\n                          Postal code:\r\n                        <\/pre>\n<\/li>\n<p><\/p>\n<li style=\"padding-top:0px;\">\n<ul style=\"padding-top:0px;\">\n                          Include the required information:<\/p>\n<li>\n                            The phone number and datacenter contact must be in the country where the IBM Cloud Pak System device is physically located.\n                          <\/li>\n<li>\n                            The contact person is provided to IBM when you open a case.<\/p>\n<\/li>\n<\/ul>\n<p>\n                      <\/li>\n<li>\n                        The case will be transferred to the IBM Cloud Pak System Development and Install Team (also known as CPS SWAT) after it is received by Support.\n                      <\/li>\n<\/ol><\/div>\n<\/p><\/div>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Cloud Pak System Firmware Upgrade IBM is available to update your Cloud Pak System firmware Monday to Friday during the business hours (8 AM &#8211;\u00a05 PM) of the time zone in which your IBM Cloud Pak System is installed. How to request a firmware upgrade Open a unique MySupport case for each Cloud Pak System [&hellip;]<\/p>\n","protected":false},"author":56819,"featured_media":0,"parent":16787,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-brochureware.php","meta":{"footnotes":""},"tags":[],"_links":{"self":[{"href":"https:\/\/www.ibm.com\/community\/101\/wp-json\/wp\/v2\/pages\/17407"}],"collection":[{"href":"https:\/\/www.ibm.com\/community\/101\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ibm.com\/community\/101\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ibm.com\/community\/101\/wp-json\/wp\/v2\/users\/56819"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ibm.com\/community\/101\/wp-json\/wp\/v2\/comments?post=17407"}],"version-history":[{"count":11,"href":"https:\/\/www.ibm.com\/community\/101\/wp-json\/wp\/v2\/pages\/17407\/revisions"}],"predecessor-version":[{"id":21757,"href":"https:\/\/www.ibm.com\/community\/101\/wp-json\/wp\/v2\/pages\/17407\/revisions\/21757"}],"up":[{"embeddable":true,"href":"https:\/\/www.ibm.com\/community\/101\/wp-json\/wp\/v2\/pages\/16787"}],"wp:attachment":[{"href":"https:\/\/www.ibm.com\/community\/101\/wp-json\/wp\/v2\/media?parent=17407"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ibm.com\/community\/101\/wp-json\/wp\/v2\/tags?post=17407"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}