{"id":14443,"date":"2022-04-06T06:12:46","date_gmt":"2022-04-06T06:12:46","guid":{"rendered":"https:\/\/www.ibm.com\/community\/qradar\/?page_id=14443"},"modified":"2024-07-26T20:14:23","modified_gmt":"2024-07-26T20:14:23","slug":"support","status":"publish","type":"page","link":"https:\/\/www.ibm.com\/community\/101\/cp4s\/support\/","title":{"rendered":"CP4S Support"},"content":{"rendered":"<p><!-- web components --><br \/>\n<script type=\"module\"\n    src=\"https:\/\/1.www.s81c.com\/common\/carbon-for-ibm-dotcom\/tag\/v1\/latest\/tabs-extended.min.js\"><\/script>\n<link rel=\"stylesheet\" href=\"https:\/\/1.www.s81c.com\/common\/carbon-for-ibm-dotcom\/tag\/v1\/canary\/plex.css\" \/>\n<link rel=\"stylesheet\" href=\"https:\/\/1.www.s81c.com\/common\/carbon-for-ibm-dotcom\/tag\/v1\/canary\/grid.css\" \/>\n<script type=\"module\" src=\"https:\/\/1.www.s81c.com\/common\/carbon\/web-components\/tag\/latest\/accordion.min.js\"><\/script><br \/>\n<script type=\"module\" 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src=\"https:\/\/1.www.s81c.com\/common\/carbon-for-ibm-dotcom\/tag\/v1\/latest\/content-item-horizontal.min.js\"><\/script><br \/>\n<script type=\"module\" src=\"https:\/\/1.www.s81c.com\/common\/carbon-for-ibm-dotcom\/tag\/v1\/latest\/leadspace.min.js\"><\/script><br \/>\n<script type=\"module\"\n    src=\"https:\/\/1.www.s81c.com\/common\/carbon-for-ibm-dotcom\/tag\/v1\/latest\/rtl\/image.rtl.min.js\"><\/script><br \/>\n<script type=\"module\"\n    src=\"https:\/\/1.www.s81c.com\/common\/carbon-for-ibm-dotcom\/tag\/v1\/latest\/content-group-banner.min.js\"><\/script><\/p>\n<p><!-- old js and css --><br \/>\n<script src=\"http:\/\/code.jquery.com\/jquery-1.11.3.min.js\"><\/script><br \/>\n<script src=\"https:\/\/nightly.datatables.net\/js\/jquery.dataTables.js\"><\/script><br \/>\n<script type=\"text\/javascript\" charset=\"utf8\"\n    src=\"https:\/\/cdn.datatables.net\/responsive\/2.2.5\/js\/dataTables.responsive.min.js\"><\/script>\n<link href=\"https:\/\/1.www.s81c.com\/common\/v18\/css\/tables.css\" rel=\"stylesheet\" \/>\n<div class=\"bx--grid bx--no-gutter\">\n    <!---------- header ---------><\/p>\n<div class=\"bx--row\">\n        <dds-leadspace alt=\"alt text\" size=\"medium\">\n            <dds-leadspace-heading>CP4S Support 101<\/dds-leadspace-heading>\n            CP4S Support\u2019s technical resolutions and suggested troubleshooting for common problems and error messages.\n            <dds-button-group slot=\"action\">\n                <dds-button-group-item target=\"_blank\" href=\"https:\/\/www.ibm.com\/support\/pages\/ibm-support-guide\">\n                    Support Guide\n                <\/dds-button-group-item>\n                <dds-button-group-item target=\"_blank\" href=\"https:\/\/www.ibm.com\/support\/pages\/node\/6579103\">\n                    Sign up for notifications\n                <\/dds-button-group-item>\n            <\/dds-button-group>\n            <dds-background-media mobile-position=\"\" alt=\"Image alt text\"\n                default-src=\"https:\/\/www.ibm.com\/community\/101\/wp-content\/uploads\/sites\/5\/2022\/04\/Untitled_Artwork-1.png\">\n            <\/dds-background-media>\n        <\/dds-leadspace>\n    <\/div>\n<p>    <!------ Navigation ------->\n    <dds-table-of-contents toc-layout=\"horizontal\">\n<div class=\"bx--tableofcontents-horizontal__contents\">\n<p>            <a name=\"1\" data-title=\"Getting Started\"><\/a><br \/>\n            <!---------- Plain boxes ---------><\/p>\n<div id=\"tn\" class=\"bx--row\" style=\"margin: 5rem 0;\">\n<div class=\"bx--col-sm-16 bx--col-lg-4\">\n<h3>Getting Started<\/h3>\n<p>                    <br \\><\/p>\n<p>This documentation covers CP4S support policies and case management.<\/p>\n<\/p><\/div>\n<div class=\"bx--col-sm-4 bx--col-lg-12\">\n                    <dds-card-group>\n                        <dds-card-group-item cta-type=\"local\" href=\"https:\/\/ibm.com\/support\/pages\/node\/1096000\">\n                            <dds-card-heading>How to get support from Red Hat<\/dds-card-heading>\n                            <dds-card-cta-footer slot=\"footer\" target=\"_blank\">\n                            <\/dds-card-cta-footer>\n                        <\/dds-card-group-item>\n                        <dds-card-group-item cta-type=\"local\" href=\"https:\/\/www.ibm.com\/support\/pages\/node\/1173400\">\n                            <dds-card-heading>CP4S Support Lifecycle<\/dds-card-heading>\n                            <dds-card-cta-footer slot=\"footer\" target=\"_blank\">\n                            <\/dds-card-cta-footer>\n                        <\/dds-card-group-item>\n                        <dds-card-group-item cta-type=\"local\" href=\"https:\/\/www.ibm.com\/support\/pages\/node\/6953339\">\n                            <dds-card-heading>Support Scope for CP4S<\/dds-card-heading>\n                            <dds-card-cta-footer slot=\"footer\" target=\"_blank\">\n                            <\/dds-card-cta-footer>\n                        <\/dds-card-group-item>\n                        <dds-card-group-item cta-type=\"local\" href=\"https:\/\/www.ibm.com\/support\/pages\/node\/570927\">\n                            <dds-card-heading>Sharing cases with team members<\/dds-card-heading>\n                            <dds-card-cta-footer slot=\"footer\" target=\"_blank\">\n                            <\/dds-card-cta-footer>\n                        <\/dds-card-group-item>\n                        <dds-card-group-item cta-type=\"local\" href=\"https:\/\/www.ibm.com\/support\/pages\/node\/570925\">\n                            <dds-card-heading>How to change my contact information?<\/dds-card-heading>\n                            <dds-card-cta-footer slot=\"footer\" target=\"_blank\">\n                            <\/dds-card-cta-footer>\n                        <\/dds-card-group-item>\n                        <dds-card-group-item cta-type=\"local\" href=\"https:\/\/www.ibm.com\/support\/pages\/node\/6579105\">\n                            <dds-card-heading>How to submit feature requests or ideas for CP4S<\/dds-card-heading>\n                            <dds-card-cta-footer slot=\"footer\" target=\"_blank\">\n                            <\/dds-card-cta-footer>\n                        <\/dds-card-group-item>\n                    <\/dds-card-group>\n                <\/div>\n<\/p><\/div>\n<p>           <!-------  video section \n            <a name=\"2\" data-title=\"Must Gather Video\"><\/a>\n            \n            \n\n<div id=\"tn\" class=\"bx--row\" style=\"margin: 5rem 0;\">\n                \n\n<div class=\"bx--col-sm-16 bx--col-lg-4\">\n                    \n\n<h3>Must Gather for CP4S Cases<\/h3>\n\n\n                    <br \\>\n                    \n\n<p>This video explains how to collect CP4S must gather information using the cpctl CLI tool.\n                    <\/p>\n\n\n                    <br \\>\n                    <dds-link-list slot=\"footer\" type=\"vertical\" data-autoid=\"dds--link-list\">\n                        <dds-link-list-item-cta target=\"_blank\" cta-type=\"local\"\n                            href=\"https:\/\/www.ibm.com\/docs\/en\/cp-security\/1.10?topic=actions-collecting-mustgather-data\"\n                            icon-placement=\"right\" role=\"listitem\" target=\"_self\" data-autoid=\"dds--link-list-item-cta\">\n                            See the cpctl usage documentation\n                        <\/dds-link-list-item-cta>\n                    <\/dds-link-list>\n                <\/div>\n\n\n                \n\n<div class=\"bx--col-sm-4 bx--col-lg-12\"\n                    style=\"max-width: 800px; margin-left: auto; margin-right: 30px;\">\n                    <iframe\n                        src=\"https:\/\/player.vimeo.com\/external\/507356141.hd.mp4?s=cea98a90bfa740a03a424c064a84de660c732eb2\"\n                        style=\"width: 700px; height:394px\" webkitallowfullscreen=\"\" mozallowfullscreen=\"\"\n                        allowfullscreen=\"\"><\/iframe>\n                <\/div>\n\n\n            <\/div>\n\n-----------> <\/p>\n<p>        <a name=\"2\" data-title=\"Must Gather for CP4S Cases\"><\/a><br \/>\n            <!---------- Section with  a image----------><\/p>\n<div class=\"item-horizontal-with-media\">\n<div>\n<hr class=\"bx--hr\">\n                <\/div>\n<dds-content-item-horizontal-media align=\"right\" data-autoid=\"dds--content-item-horizontal-media\">\n                    <dds-image alt=\"image\" slot=\"media\"\n                        default-src=\"https:\/\/www.ibm.com\/community\/101\/wp-content\/uploads\/sites\/5\/2024\/07\/z-open-automation-utilities-1080x1920-1.png\"\n                        data-autoid=\"dds--image\" style=\"width: 70%; margin: auto;\">\n                    <\/dds-image>\n                    <dds-content-item-horizontal-eyebrow data-autoid=\"dds--content-item-horizontal-eyebrow\"\n                        slot=\"eyebrow\">\n                    <\/dds-content-item-horizontal-eyebrow>\n                    <dds-content-item-heading role=\"heading\" aria-level=\"4\" data-autoid=\"dds--content-item__heading\"\n                        slot=\"heading\"><br \/>\n                        Must Gather for CP4S Cases\n                    <\/dds-content-item-heading>\n                    <dds-content-item-horizontal-media-copy data-autoid=\"dds--content-item-horizontal-media-copy\">\n                        <dds-content-item-paragraph data-autoid=\"dds--content-item-paragraph\">\n                          This documentation explains how to collect CP4S must gather information using the cpctl CLI tool.\n                        <\/dds-content-item-paragraph>\n                    <\/dds-content-item-horizontal-media-copy>\n                    <dds-link-list slot=\"footer\" type=\"vertical\" data-autoid=\"dds--link-list\">\n                        <dds-video-cta-container>\n                            <dds-link-list-item-cta cta-type=\"local\"\n                                href=\"https:\/\/www.ibm.com\/docs\/en\/cp-security\/1.10?topic=actions-collecting-mustgather-data\"\n                                icon-placement=\"right\" role=\"listitem\" target=\"_blank\"\n                                data-autoid=\"dds--link-list-item-cta\"><br \/>\n                               See the CPCTL documentation\n                        <\/dds-video-cta-container>\n                    <\/dds-link-list>\n                <\/dds-content-item-horizontal-media>\n<div>\n<hr class=\"bx--hr\">\n                <\/div>\n<\/p><\/div>\n<p>            <a name=\"3\" data-title=\"Explore CP4S\"><\/a><br \/>\n            <!--------- Explore ---------><\/p>\n<div id=\"tn\" class=\"bx--row\" style=\"margin: 5rem 0;\">\n<div class=\"bx--col-sm-16 bx--col-lg-4\">\n<h3>Explore CP4S<\/h3>\n<\/p><\/div>\n<div class=\"bx--col-sm-4 bx--col-lg-12\">\n                    <dds-card-group>\n<dds-card class=\"explore-boxes\" pictogram-placement=\"top\"\n                            href=\"https:\/\/www.ibm.com\/community\/101\/cp4s\/\" color-scheme=\"\" data-autoid=\"dds--card\"\n                            size=\"\">\n                            <dds-card-heading role=\"heading\" aria-level=\"3\" data-autoid=\"dds--card-heading\"\n                                slot=\"heading\"><!---->CP4S home<!----><\/dds-card-heading>\n<p><!---->Return to the CP4S 101 homepage<!----><\/p>\n<p>                            <svg slot=\"pictogram\" focusable=\"false\" preserveAspectRatio=\"xMidYMid meet\"\n                                xmlns=\"http:\/\/www.w3.org\/2000\/svg\" data-autoid=\"dds--card__pictogram\"\n                                aria-label=\"Pictogram description\" width=\"64\" height=\"64\" viewBox=\"0 0 32 32\" role=\"img\"\n                                class=\"bx--card__pictogram\">\n                                <path id=\"home--front_1_\" d=\"M31,31.36H1v-0.72h1.64V19h0.72v11.64h9.28V19c0-0.199,0.161-0.36,0.36-0.36h6\n\tc0.199,0,0.36,0.161,0.36,0.36v11.64h9.279V19h0.721v11.64H31V31.36z M13.36,30.64h5.28V19.36h-5.28\n\tC13.36,19.36,13.36,30.64,13.36,30.64z M13,16.363v-0.72l6-0.003v0.72L13,16.363z M30.745,16.254L16,1.509L1.254,16.254\n\tl-0.509-0.509l15-15c0.141-0.141,0.368-0.141,0.509,0L28.64,13.131V9h0.721v4.851l1.895,1.895L30.745,16.254z\" \/>\n                                <rect id=\"_Transparent_Rectangle\" style=\"fill:none;\" width=\"32\" height=\"32\" \/>\n                            <\/svg>\n                            <dds-card-footer>\n                        <\/dds-card>\n<dds-card class=\"explore-boxes\" pictogram-placement=\"top\"\n                            href=\"https:\/\/www.ibm.com\/community\/101\/cp4s\/technotes\/\" color-scheme=\"\"\n                            data-autoid=\"dds--card\" size=\"\">\n                            <dds-card-heading role=\"heading\" aria-level=\"3\" data-autoid=\"dds--card-heading\"\n                                slot=\"heading\"><!---->Technotes<!----><\/dds-card-heading>\n<p><!---->Browse a directory of our technical notes<!----><\/p>\n<p>                            <svg slot=\"pictogram\" focusable=\"false\" preserveAspectRatio=\"xMidYMid meet\"\n                                xmlns=\"http:\/\/www.w3.org\/2000\/svg\" data-autoid=\"dds--card__pictogram\"\n                                aria-label=\"Pictogram description\" width=\"64\" height=\"64\" viewBox=\"0 0 32 32\" role=\"img\"\n                                class=\"bx--card__pictogram\">\n                                <path id=\"desktop_1_\" d=\"M4,31.36c-1.853,0-3.36-1.508-3.36-3.36S2.147,24.64,4,24.64S7.36,26.147,7.36,28S5.853,31.36,4,31.36\n      z M4,25.36c-1.456,0-2.64,1.184-2.64,2.64S2.544,30.64,4,30.64S6.64,29.456,6.64,28S5.456,25.36,4,25.36z M31,28.36H11v-0.72h20\n      V28.36z M4,19.36c-1.853,0-3.36-1.508-3.36-3.36S2.147,12.64,4,12.64S7.36,14.147,7.36,16S5.853,19.36,4,19.36z M4,13.36\n      c-1.456,0-2.64,1.185-2.64,2.64c0,1.456,1.185,2.64,2.64,2.64S6.64,17.456,6.64,16S5.456,13.36,4,13.36z M31,16.36H11v-0.72h20\n      V16.36z M4,7.36C2.147,7.36,0.64,5.853,0.64,4S2.147,0.64,4,0.64S7.36,2.147,7.36,4S5.853,7.36,4,7.36z M4,1.36\n      C2.544,1.36,1.36,2.544,1.36,4S2.544,6.64,4,6.64S6.64,5.456,6.64,4S5.456,1.36,4,1.36z M31,4.36H11V3.64h20V4.36z\">\n                                <\/path>\n                            <\/svg>\n                            <dds-card-footer>\n                        <\/dds-card>\n                        <dds-card class=\"explore-boxes\" pictogram-placement=\"top\"\n                            href=\"https:\/\/www.ibm.com\/mysupport\/s\/product-defect-list?language=en_US&#038;productid=01t0z0000077S2NAAU\"\n                            color-scheme=\"\" data-autoid=\"dds--card\" size=\"\">\n                            <dds-card-heading role=\"heading\" aria-level=\"3\" data-autoid=\"dds--card-heading\"\n                                slot=\"heading\">Known Issues<\/dds-card-heading>\n<p>Search open and closed Known Issues for CP4S<\/p>\n<p>                            <svg slot=\"pictogram\" focusable=\"false\" preserveAspectRatio=\"xMidYMid meet\"\n                                xmlns=\"http:\/\/www.w3.org\/2000\/svg\" data-autoid=\"dds--card__pictogram\"\n                                aria-label=\"Pictogram description\" width=\"64\" height=\"64\" viewBox=\"0 0 32 32\" role=\"img\"\n                                class=\"bx--card__pictogram\">\n                                <path id=\"desktop_1_\" d=\"M31,29.36H1c-0.128,0-0.248-0.069-0.312-0.181c-0.064-0.111-0.064-0.248,0-0.359l15-26\n\tc0.129-0.224,0.495-0.224,0.624,0l15,26c0.064,0.111,0.064,0.248,0,0.359S31.129,29.36,31,29.36z M1.624,28.64h28.753L16,3.72\n\tL1.624,28.64z M16.36,20h-0.72V10h0.72V20z M16,23c-0.552,0-1,0.448-1,1s0.448,1,1,1s1-0.448,1-1S16.552,23,16,23z\">\n<\/path>\n<\/svg>\n<dds-card-footer><\/dds-card-footer>\n<\/dds-card>\n<\/dds-card-group>\n<\/div>\n<\/div>\n<\/div>\n<\/dds-table-of-contents>\n<\/div>\n<p><!-------Footer Section-----------><\/p>\n<div class=\"item-horizontal-with-media\" style=\"background-color: #f4f4f4;margin-bottom: -0.6%;\">\n<div>\n<hr class=\"bx--hr\">\n    <\/div>\n<div id=\"tn\" class=\"bx--row\" style=\"margin: 2rem 0;\">\n<div class=\"bx--col-sm-16 bx--col-lg-4\" style=\"margin-top: 15px\">\n            <dds-image alt=\"image\" slot=\"media\"\n                default-src=\"https:\/\/www.ibm.com\/community\/101\/wp-content\/uploads\/sites\/5\/2024\/02\/IBM_Security_lockup_color_rev_RGB_Black-Small-e1707158165672.png\"\n                alt=\"\" width=\"300\" height=\"95\" class=\"alignnone size-medium wp-image-3083\" data-autoid=\"dds--image\"\n                style=\"width: 100%; margin: auto;\">\n            <\/dds-image>\n        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