Support

 

 

Welcome to the Support area of the IBM Watson Analytics Community.

When you need assistance to understand a particular feature, have encountered a technical issue, or have an issue with your log in or IBM ID, here are some places to find answers and get help.

Forums

The forums are where you can interact with the global community of Watson Analytics users, including members of the IBM Watson Analytics product management, development, and support teams.

Quickly search the posted topics to see whether someone has already:

  • asked a question you have
  • shared their thoughts about using Watson Analytics
  • described an enhancement they’d like to see
  • reported a technical issue they’ve encountered while using Watson Analytics.

Join the conversation or start a new discussion yourself.

Contact

When you encounter an issue with your registration or IBM ID used to log in to Watson Analytics or to the forums (required to post a new topic or add comments), please use the Contact form to send a message to the IBM team and we’ll have someone look into it for you.
The forums are the best place to post your questions about using Watson Analytics or let the IBM team know about any issues you’re encountering while using it.

Users of IBM Watson Analytics, including IBM Watson Analytics for Social Media, who purchased their subscription through a third party eCommerce marketplace or IBM Solution Provider should contact that organization directly for support.

If you are looking to end your paid subscription to the Watson Analytics product, please use the Contact form.

IBM Client Success Portal

If you subscribe to IBM Watson Analytics Plus or Professional and are unable to find an answer to your question in the forums, or a question you have posted there hasn’t been answered, you can chat online with a member of our Watson Analytics support team or open an electronic support ticket with them in the IBM Client Success Portal.

Note that this service is currently available in English only, and only to IBM Watson Analytics Personal and Professional subscribers.

Hours of Operation

  • IBM Watson Analytics Community, including Discussions: 24 x 7
  • IBM Client Success Portal: 24 x 7
  • Live chat: Our Watson Analytics support team is normally available globally for live chat during your regular business hours, 8:00 AM – 5:00 PM Monday to Friday, excluding IBM company observed holidays.
    • Click here to start a chat. Select IBM Watson Analytics, under Sign IN using IBM service credentials.
    • Under Select the product/brand you need support for below, select Watson Analytics – PLUS, Watson Analytics Professional (Americas), Watson Analytics – Professional Dedicated
    • Chat with Support option becomes available. Select Launch Chat to start a conversation.
  • Electronic support tickets: Our Watson Analytics support team aims to respond to your support tickets based on the severity you assign and the impact to your business. Please review the IBM Software as a Service [SaaS] Support Handbook for further details.