Blog Home > SAMPLE DATA: IT Help Desk


Updated 9/2015: Watson Anlaytics Dataset

This data is from an Information Technology (IT) department interested in examining how quickly issues are resolved and improving satisfaction of customers.  To start their analysis, they have this data set of 100,000 closed tickets that were filed at their help desk.


Also available directly within Watson Analytics as Maximize Help Desk Effectiveness

About the data:
A total of 100,000 rows. Each row in the data includes:

  • employee who submitted the ticket
  • employee’s seniority within the company
  • IT employee who serviced the ticket
  • functional area against which the ticket was filed (systems, software, hardware, access)
  • whether the ticket was a request for new services or an issue with existing services
  • submitter-assigned severity of the ticket
  • IT-assigned priority of the ticket
  • number of days the ticket was open
  • satisfaction with the resolution of the ticket (reported by the submitter)

More Resources Stories

Getting Started

Getting Started Tutorial for IBM Watson Analytics

We all ask questions about our data every day. Some questions are about a status or situation. Some are about why something happened. In short, when it comes to data, we want to know what is happening, why it’s happening, and what insights need to be communicated with others. IBM® Watson™ Analytics can help you understand your data, find insights that are hidden in your data and provide you with answers to make confident decisions – all on your own. This tutorial uses sample data to walk you through the skills you need to get started. Each chapter covers a different area of Watson Analytics, from importing data to discovering insights to sharing these insights in a dashboard to social media analytics. Take 15-30 minutes to complete a chapter, or complete the entire tutorial in about 90 minutes. Getting started with IBM Watson Analytics Last updated: 2017-11-22


SAMPLE DATA: Human Resources Training

Watson Analytics Sample Dataset  - HR Training IBM_HR_Training_2014-17.csv Updated June 22, 2017


VIDEO: Using Customer Behavior to Improve Customer Retention

Using Watson Analytics, you can predict behavior to retain your customers. You can analyze all relevant customer data and develop focused customer retention programs. Watson Analytics Sample Dataset - Telco Customer Churn Accompanying video