Introduction to #WatsonAnalytics Support Blog

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Introduction to #WatsonAnalytics Support Blog

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Welcome to the NEW Watson Analytics Support Blog – a publicly accessible resource within the existing IBM Analytics Community designed to provide our customers with solutions to some of the questions we are most frequently asked. In addition to the various traditional means of accessing support outlined below, the Watson Analytics Support blog aims to proactively publish content regarding all things Watson Analytics, as curated by our knowledgeable support team.

In the interest of raising awareness of this blog, to which content will be published weekly, this introductory post aims to reiterate the traditional means of accessing support. Be sure to check back here by using our tag, ‘Watson Analytics Support’, as well as the hashtag #WatsonAnalytics for upcoming articles addressing a wide range of Watson Analytics topics.

Contact us

We encourage all of our customers to continue making use of traditional support portals in addition to our new support blog.

As a subscriber to Watson Analytics, regardless of subscription level, you are entitled to 24/7 support to assist with any questions or concerns you may come across. While everyone is entitled to support, the means by which a user may contact our support team is determined by their subscription level as defined here < https://www.ibm.com/watson-analytics/pricing >. Below is a brief description of the various subscriptions levels and their respective support entitlements.

For a more detailed discussion of our support process, see the following link –

https://www.ibm.com/communities/analytics/watson-analytics/support/

Watson Analytics Free (including 30 days of access to WA Professional):

Watson Analytics Plus/Professional:

Note:

IBMers interested in using Watson Analytics for internal business purposes are encouraged to create an instance of the tool through Cognitive@IBM. Being a separate entity from the public version of the tool, Watson Analytics for IBM has its own support portal. Internal users are encouraged to contact us for more information on internal support.