We heard you…and we are taking actions to improve your Support experience!
IBM appreciates the opportunity to have you as a customer. We always strive to seek new and better ways to improve our communications and support that we offer. With that in mind, we are implementing a new Support Portal for a select number of IBM products, including Business Analytics. Our new portal will be supported by IBM Watson and will provide you with enhanced transparency into your ticket resolution workflow along with improved self-service options. You can watch a short video to learn more: https://ibm.co/2gKKwlK
When we transition to the new Support Community, you will be able to access the new portal to open a new ticket (which will now be called a “case”). At this time, you will no longer be able to access the current Support portal for the Business Analytics solution, and you will be redirected to our new Community. We will provide you with more detailed access information as we get closer to the transition date.
The new Support Portal will be a “one-stop shop”for Customer Support related information for the Business Analytics solution, and will offer you the following self-service capabilities:
- Ticket creation/updates
- Ability to attach documents for review by Support
- Simplified search capability to view ticket history and knowledge base artifacts
And much more!
We will continue to expand this new platform so that all IBM customers will have this new, improved Support Experience.
Should you have any questions, please contact your IBM Business Analytics team.
IBM Business Analytics Support Team
- Adding Interested Parties to your case in the IBM Support Community
- What is the role of a Primary Site Contact
- How to request full access
- IBM Support Community
- Blog articles on the IBM Support Community