IBM Customer Insight for Banking V2.0 helps banks grow revenue, improve service, and increase marketing efficiency

IBM United States Software Announcement 216-422
November 29, 2016

Table of contents

	Overview		Technical information
	Key prerequisites		Ordering information
	Planned availability date		Terms and conditions
	Description		Prices
	Program number		Order now
	Publications

(Corrected on January 19, 2017)

Revised Terms and conditions, Program technical support section.

Overview

The IBM® Customer Insight for Banking V2.0 is designed to help you optimize each interaction with every customer. Improved customer insight can help you increase revenue, improve wallet share, and reduce attrition. Customer Insight for Banking empowers users by:

Helping apply advanced analytics for improved customer insight
Enabling granular behavior-based dynamic customer segmentation
Including prebuilt predictive analytics capabilities, models, and interfaces
Using propensity models to detect overdraft, cross-sell opportunities, and client attrition
Offering prebuilt application programming interfaces (APIs) for integration with existing customer-facing applications

Key prerequisites

For details, refer to the Technical information section.

Planned availability date

November 29, 2016: Electronic download

Description

IBM Customer Insight for Banking is a solution that incorporates analytics from across IBM and integrates the cognitive processes of Watson™ Services. Customer Insight for Banking uses prebuilt, advanced analytics to help banks grow revenue, improve service, and increase marketing efficiency. The solution generates dynamic customer segments based on a customer's behavioral profile, spending behavior, interactions, and anticipated life and financial events including both structured and unstructured data. The solution helps banks excavate deep customer insights to deliver more relevant and personalized offers and actions. Banks that are able to present more targeted offers have seen significant improvement in response rates.

Customer Insight for Banking V2.0 includes the following features and capabilities:

Generate dynamic segments and individual insights based on data from customer behavior and IBM Research, gaining a deeper understanding of customers.
Predict and detect customer's behavior and life events that impact their financial well-being using a self-learning algorithm.
Facilitate more personalized relationships with customer through recommended actions based on propensity to various financial instruments.
Proactively identify "at-risk" customers within a customer segment.
Provide interactive and role-specific dashboards.

Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be found on the IBM Accessibility website.

Program number

Program number	VRM	Program name
5737-A87	2.0.0	IBM Customer Insight for Banking

Offering Information

Product information is available on the IBM Offering Information website.

More information is also available on the Passport Advantage® and Passport Advantage Express® website.

Publications

No publications are shipped with the IBM Customer Insight for Banking.

Services

Software Services

IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services, contact your Lab Services Sales or Delivery Leader.

Technical information

Specified operating environment

Software requirements

For complete details concerning the minimum software requirements to install and run IBM Customer Insight for Banking, go to the Detailed system requirements for a specific product website.

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Planning information

Packaging

There is no physical media for this offering. Electronic download is available from Passport Advantage.

This program, when downloaded from a website, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.

Ordering information

This product is only available through Passport Advantage. It is not available as shrinkwrap.

These products may only be sold directly by IBM or by authorized IBM Business Partners for Software Value Plus.

More information can be found on the IBM Software Value Plus website.

To locate IBM Business Partners for Software Value Plus in your geography for a specific Software Value Plus portfolio, go to the Find a Business Partner page.

Product group: Customer Insight for Banking

Product: IBM Customer Insight for Banking (5737-A87)

Product category: Customer Insight for Banking

Passport Advantage

Program name/Description	Part number
IBM Customer Insight for Banking for z Systems™ Resource Value Unit License + SW Subscription & Support 12 Months	D1PC5LL
IBM Customer Insight for Banking for z Systems Resource Value Unit SW Subscription & Support Reinstatement 12 Months	D1PC6LL
IBM Customer Insight for Banking for z Systems Resource Value Unit Monthly License	D1PC9LL
IBM Customer Insight for Banking for z Systems Resource Value Unit Annual SW Subscription & Support Renewal	E0MYVLL
IBM Customer Insight for Banking Resource Value Unit License + SW Subscription & Support 12 Months	D1HXELL
IBM Customer Insight for Banking Resource Value Unit SW Subscription & Support Reinstatement 12 Months	D1HXFLL
IBM Customer Insight for Banking Resource Value Unit Monthly License	D1HYXLL
IBM Customer Insight for Banking Resource Value Unit Annual SW Subscription & Support Renewal	E0LS5LL
IBM Customer Insight for Banking Base Install License + SW Subscription & Support 12 Months	D1P8YLL
IBM Customer Insight for Banking Base Install SW Subscription & Support Reinstatement 12 Months	D1P8ZLL
IBM Customer Insight for Banking Base Install Monthly License	D1PC7LL
IBM Customer Insight for Banking Base Install Annual SW Subscription & Support Renewal	E0MYTLL
IBM Customer Insight for Banking Base for z Systems Install License + SW Subscription & Support 12 Months	D1P90LL
IBM Customer Insight for Banking Base for z Systems Install SW Subscription & Support Reinstatement 12 Months	D1P91LL
IBM Customer Insight for Banking Base for z Systems Install Monthly License	D1PC8LL
IBM Customer Insight for Banking Base for z Systems Install Annual SW Subscription & Support Renewal	E0MYULL
IBM Customer Insight for Banking Base for Non-Production Environment Install License + SW Subscription & Support 12 Months	D1PCALL
IBM Customer Insight for Banking Base for Non-Production Environment Install SW Subscription & Support Reinstatement 12 Months	D1PCBLL
IBM Customer Insight for Banking Base for Non-Production Environment Install Monthly License	D1PCELL
IBM Customer Insight for Banking Base for Non-Production Environment Install Annual SW Subscription & Support Renewal	E0MYWLL
IBM Customer Insight for Banking Base for z Systems for Non-Production Environment Install License + SW Subscription & Support 12 Months	D1PCCLL
IBM Customer Insight for Banking Base for z Systems for Non-Production Environment Install SW Subscription & Support Reinstatement 12 Months	D1PCDLL
IBM Customer Insight for Banking Base for z Systems for Non-Production Environment Install Monthly License	D1PCFLL
IBM Customer Insight for Banking Base for z Systems for Non-Production Environment Install Annual SW Subscription & Support Renewal	E0MYXLL

Charge metric

Program name	PID number	Charge metric
IBM Customer Insight for Banking	5737-A87	Install
		Resource Value Unit

Install

Install is a unit of measure by which the program can be licensed. An install is an installed copy of the program on a physical or virtual disk made available to be executed on a computer. Licensee must obtain an entitlement for each install of the program.

Resource Value Unit (RVU)

RVU is a unit of measure by which the program can be licensed. RVU Proofs of Entitlement (PoEs) are based on the number of units of a specific resource used or managed by the program. Licensee must obtain sufficient entitlements for the number of RVUs required for licensee's environment for the specific resources as specified in the program specific table. RVU entitlements are specific to the program and the type of resource and may not be exchanged, interchanged, or aggregated with RVU entitlements of another program or resource. Refer to the program-specific RVU table.

Notes:

Some programs may require licenses for the resources available to and the resources being managed by the program. In that case, the following applies. In addition to the entitlements required for the resources used by the program directly, licensee must obtain entitlements for this program sufficient to cover the resources managed by the program.
Some programs may be licensed on a managed basis only. In that case, the following applies. Instead of the entitlements required for the resources used by the program directly, licensee must obtain entitlements for this program sufficient to cover the resources managed by the program.

Terms and conditions

The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available through Passport Advantage.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

Agreement for Acquisition of Software Maintenance

These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information number

L-JKAN-ACXRTP - IBM Customer Insight for Banking 2.0

L-JKAN-ACXRUJ - IBM Customer Insight for Banking Base 2.0

See the License Information documents page on the IBM Software License Agreement website for more information.

Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, see the IBM Software Support Handbook.

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product version or release will be available for a minimum of two years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect.

This technical support allows you to obtain assistance (by telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to versions, releases, and updates (CD releases, Long Term Support Releases, or fixes) of the program. You will be notified, through an announcement letter, of discontinuance of support with six months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

For additional information on the Continuous Delivery Lifecycle Policy, see the IBM Software Support Lifecycle Policy website.

Program support

Subscription and Support includes telephone assistance, as well as access to updates, releases, and versions of the program as long as support is in effect. You will be notified of discontinuance of support with 12 months' notice.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Volume orders (IVO)

Passport Advantage applies

Yes, information is available on the Passport Advantage and Passport Advantage Express website.

Software Subscription and Support applies

Yes. Software Subscription and Support, also referred to as Software Maintenance, is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and Technical Support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance by telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, see the IBM Software Support Handbook. Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

Unless specified otherwise in a written agreement with you, IBM does not provide support for third party products that were not provided by IBM. Ensure that when contacting IBM for covered support, you follow problem determination and other instructions that IBM provides, including in the IBM Software Support Handbook.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, go to the Passport Advantage and Passport Advantage Express website.

System i Software Maintenance applies

Variable charges apply

Educational allowance available

Not applicable.

Statement of good security practices

IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a lawful, comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective.

Important: IBM does not warrant that any systems, products, or services are immune from, or will make your enterprise immune from, the malicious or illegal conduct of any party.

Prices

Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required to access the IBM Passport Advantage website.

Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner for Software Value Plus. Additional information is also available on the Passport Advantage and Passport Advantage Express website.

Order now

To order, contact your Americas Call Centers, local IBM representative, or your IBM Business Partner. To identify your local IBM representative or IBM Business Partner call 800-IBM-4YOU (426-4968). For more information, contact the Americas Call Centers.

Phone: 800-IBM-CALL (426-2255)

Fax: 800-2IBM-FAX (242-6329)

For IBM representative: callserv@ca.ibm.com

For IBM Business Partner: pwcs@us.ibm.com

Mail:

IBM Teleweb Customer Support

ibm.com® Sales Execution Center, Americas North

3500 Steeles Ave. East, Tower 3/4

Markham, Ontario

Canada L3R 2Z1

Reference: SE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

IBM Software Value Plus

These products are available under IBM Software Value Plus, either directly from IBM or through authorized Business Partners who invest in skills and high-value solutions. IBM customers may benefit from the industry-specific or horizontal solutions, skills, and expertise provided by these Business Partners.

Additions to Software Value Plus will be communicated through standard product announcements. For a current list of IBM software available under Software Value Plus, go to the IBM Software Value Plus website.

For questions regarding Software Value Plus, go to the IBM Software Value Plus website.

Trademarks

Watson and z Systems are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, PartnerWorld, Passport Advantage, System i, Express and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

IBM United States