IBM z/VSE Central Functions Version 9.2 - z/VSE Version 5.2

IBM United States Software Announcement 214-074
April 7, 2014

Table of contents
 Overview Overview  Program number Program number
 Key prerequisites Key prerequisites  Technical information Technical information
 Planned availability date Planned availability date  Ordering information Ordering information
 Description Description  Terms and conditions Terms and conditions
 Product positioning Product positioning  Prices Prices
 Statement of direction Statement of direction   Order now Order now

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At a glance
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IBM® z/VSE® Version 5.2 is designed to:

Selected enhancements are also available with PTFs for z/VSE V5.1, or z/VSE V4.3.

For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: LE001).

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z/VSE V5.2 is the newest release of z/VSE and is intended to be the base for future z/VSE enhancements.

This ongoing evolution of z/VSE, together with z/VSE's support of the newest IBM zEnterprise servers and IBM System Storage technology, is designed to help clients protect their investments in z/VSE, grow their workloads, or consolidate their systems. It demonstrates again IBM's commitment to z/VSE clients.

With the exploitation of z/VSE's 64-bit virtual support, z/VSE V5.2 builds upon the capabilities that were introduced with z/VSE V4 (z/Architecture® mode, 64-bit real addressing, more tasks, virtual storage constraint relief) and continued with z/VSE V5.1 (64-bit virtual addressing).

z/VSE V5.2 continues the focus on ease of use, scalability, networking, security, and connectivity between z/VSE and Linux™ on System z®.

Enhancements for z/VSE V5.2 include:

z/VSE V5 supports IBM System z servers:

z/VSE Version 5 executes in z/Architecture mode only. z/VSE Version 5 can run in logical partition (LPAR) mode, or as a guest in any supported z/VM® release. z/VSE V5.2 is the preferred follow-on VSE product for clients with z/VSE V5.1, z/VSE V4, z/VSE V3, or VSE/ESA installed. Clients may choose to use the Fast Service Upgrade (FSU) process when migrating from z/VSE V4.3 or z/VSE V5.1.

z/VSE V5.2 offers Midrange Workload License Charge (MWLC) pricing metrics, including a subcapacity option, for zEnterprise EC12, zEnterprise 196, System z10, and System z9 servers. IBM offers Advanced Entry Workload License Charge (AEWLC) pricing metrics, including a subcapacity option, for the zBC12 and z114 servers. The entry models (capacity setting A01) of the zBC12, z114, z10 BC, and z9 BC will be priced using zSeries Entry Charge (zELC) for their IBM monthly license charge software.

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Key prerequisites
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Refer to the Hardware requirements , Software requirements , and Planning information sections for details.

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Planned availability date
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April 25, 2014

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z/VSE V5.2 enhancements include:

Support of innovative IBM zEnterprise EC12 and IBM zEnterprise BC12 technology

z/VSE V5.2 is designed to bring the value of selected IBM zEnterprise technology to z/VSE clients.

Exploitation of IBM System Storage options

z/VSE V5.2 is designed to support selected IBM System Storage products and features. Innovative IBM System Storage technology may offer significant value to z/VSE clients.

Exploitation of 64-bit virtual capabilities

64-bit virtual addressing was introduced at general availability of z/VSE V5.1. z/VSE V5.2 is designed to further exploit 64-bit virtual storage for z/VSE functions.

Networking enhancements

Security enhancements

z/VSE connectors enhancements

Ease-of-use functionality

Component changes

Basic operating system and component improvements are often driven by requirements submitted by customers, for example through

and/or user groups. z/VSE V5.2 endeavors to address many of these requests. This section cannot cover each and every improvement. However, a few examples are described below.



VSE Fast Copy

The Fast Copy control statement DUMP now allows users to specify OPTIMZE=5 for improved performance compared to OPTIMIZE=4. With OPTIMIZE=5, Fast Copy reads 15 tracks with one Input/Output (I/O) operation, thus reducing the number of I/O operations.


VSE/VSAM has been enhanced to use the z/VSE batch security for the IDCAMS utility. System administrators can restrict the usage of IDCAMS commands by defining user rights in the new IDCAMS.GENERAL profile of the resource class FACILITY.

Dump enhancement for 64-bit virtual storage

A new dump option allows users to better handle system dumps that include data in 64-bit virtual storage.

Section 508 of the US Rehabilitation Act

z/VSE V5 is capable as of April 25, 2014, when used in accordance with IBM's associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it.

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Product positioning
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This new release provides a natural advancement of the z/VSE environment, confirming IBM's ongoing support and commitment.

The newest member of the IBM zEnterprise family, the zBC12, provides significant improvements in availability, security, performance, and total system scale to support continued growth. z/VSE V5.2 is exploiting selected new IBM zEnterprise technology in scope of our strategy to "Protect and Extend" in both traditional and new workloads including consolidation, cloud, mobile, and analytics.

Install from DVD delivers on the statement of direction included in Software Announcement 213-090, dated April 02, 2013 and allows initial installation of z/VSE without requiring a physical tape. This vital extension is part of the successful and continued implementation of the z/VSE strategy to "Protect, Integrate, and Extend."

With added IPv6 enablement to z/VSE functions, and z/VSE Connector enhancements, IBM continues the long-term exploitation of the rich set of hybrid computing options for z/VSE clients.

With OpenSSL, support of the zEnterprise Crypto Express4S card, and the extended security of VSAM commands, z/VSE V5.2 continues the focus on data protection.

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Statement of direction
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IBM makes the following statements of general direction:

Stabilization of support and discontinued functions:

IBM's statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM's sole discretion. Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remain at our sole discretion.

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Hardware and software support services
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SmoothStart/installation services

IBM SmoothStart and Installation Services are not provided.

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Reference information
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Refer to Software Announcement 213-090, dated April 02, 2013.

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Availability of national languages
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Description                    Availability date  Language
z/VSE Central Functions V9.2   04/25/14           English
z/VSE Central Functions V9.2   05/23/14           Kanji

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Program number
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Program                Program
number         VRM     name
5686-CF9       920     z/VSE Central Functions

Business Partner information

If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld ID and password are required (use IBM ID).

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IBM z/VSE Version 5 product content
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z/VSE Version 5 base programs

The following is a complete list of z/VSE Version 5 base programs, including their release/modification levels.

Note that z/VSE is the successor to IBM's VSE/ESA product and that many products and functions supported on z/VSE may continue to use VSE/ESA in their product names.

                                  Release/       Program
Program name                      Modification   number       Notes
z/VSE Central Functions           9.02.00        5686-CF9     (1)
High Level Assembler for          1.06.00        5696-234     (1)
  z/OS, z/VM, z/VSE
VSE/EREP                          3.05.00        5656-260     (2)
VSE/ICKDSF                        1.17.00        5747-DS2     (2)
CICS Transaction Server for
  VSE/ESA                         1.01.01        5648-054
ACF/VTAM for VSE/ESA              4.02.00        5686-065
 - Client/Server (CS)
 - Multi Domain  (MD)
 - Inter Enterprise (IE)
DITTO/ESA for VSE                 1.03.00        5648-099
TCP/IP for VSE/ESA                1.05.00        5686-A04
 - Application Pak
 - NFS Feature                                                (3)
 - GPS Feature                                                (3)
DB2 Server for VSE and VM         7.05.00        5697-F42
 - DataPropagator                 7.04.00
DB2 Client Edition for VSE        7.05.00        5697-F42
Note:    (1)   Mandatory product, not selectable.
               All others are optional. Some may have
               commercially available alternatives.
         (2)   No-charge product, not selectable.
         (3)   NFS/GPS require the Application Pak.

z/VSE Version 5 optional programs

The following is a complete list of z/VSE Version 5 optional programs, including their release/modification levels.

                                  Release/       Program
Program Name                      Modification   number       Notes
Optional z/VSE Base Features:
Encryption Facility for z/VSE     1.02.00        5686-CF9
High Level Assembler Tool Kit     1.06.00        5696-234
DITTO/ESA for VSE, VM Option      1.03.00        5648-099
ACF/VTAM Version 4 VM Options     4.02.00        5686-065
 - Client/Server (CS)
 - Multi/Domain  (MD)
 - Inter/Enterprise (IE)
ACF/VTAM APPC for VM                                          VM-format
DB2 Server for VSE and VM         7.05.00        5697-F42     NLV
 - Data Restore Feature
 - Control Center Feature
 - QMF™ for VSE                                               Base and NLV
 - QMF for Windows                                            Base and NLV
DB2 Client Edition for VSE        7.05.00        5697-F42     NLV
System Control and Networking:
IPv6/VSE                          1.01.00        5686-BS1
VSE/ACLR                          1.02.01        5746-XE7
Database and Utilities:
DL/I VSE                          1.12.00        5746-XX1
CICSVR/VSE                        1.02.00        5686-011
DFSORT/VSE                        3.04.00        5746-SM3
Network Control - Current:
ACF/SSP                           4.08.01        5686-064
ACF/NCP for IBM 3745              7.08.01        5648-063
X.25 NPSI for ACF/NCP Version 7   3.09.00        5688-035
EP V1 for ACF/NCP Version 7       1.14.00        5735-XXB
Languages and Compilers:
IBM COBOL for VSE - full function 1.01.00        5686-068
IBM COBOL for VSE - alt. function 1.01.00        5686-068
IBM PL/I for VSE  - full function 1.01.00        5686-069
IBM PL/I for VSE  - alt. function 1.01.00        5686-069
IBM C for VSE/ESA - full function 1.01.00        5686-A01
IBM C for VSE/ESA - alt. function 1.01.00        5686-A01
CCCA for VSE                      2.01.00        5686-A07
IBM Rational® COBOL Runtime for   7.05.00        5648-F66
  z/VSE V7.5
DOS/VS RPG II                     1.03.00        5746-RG1
Application Development:
WebSphere MQ for z/VSE            3.00.00        5655-U97
SDF II                            1.06.00        5746-XXT
Business Professional Support:
GDDM VSE                          3.02.00        5686-057
GDDM IMD                          2.01.03        5668-801
GDDM PGF                          2.01.03        5668-812
GDDM IVU                          1.01.03        5668-723
Advanced Function Printing:
PSF/VSE Comp. Fonts Base          2.02.01        5686-040
AFP Font Collection S/390®        2.01.01        5648-B33
  - incl. fonts
PPFA/370                          1.01.00        5688-190
OGL/370                           1.01.00        5688-191

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Technical information
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Specified operating environment

Hardware requirements

z/VSE V5.2 operates on:

                                                LPAR        Guest under
IBM System z server                             Mode        z/VM (1)
IBM zEnterprise EC12                             x              x
IBM zEnterprise BC12                             x              x
IBM zEnterprise 196                              x              x
IBM zEnterprise 114                              x              x
IBM System z10 Enterprise Class                  x              x
IBM System z10 Business Class                    x              x
IBM System z9 Enterprise Class                   x              x
IBM System z9 Business Class                     x              x
x: supported
(1) Supported z/VM release required.
z/VM V6 requires IBM System z10, or later.

Hardware-assisted asymmetric key encryption (RSA only) requires:

4096-bit RSA key support is available with configurable Crypto Express3, or later.

Hardware-assisted symmetric key encryption requires the CPACF feature on an:

zEC12, zBC12, z196, or z114 is required for:

z10, or later is required for:

To support new functions and features, machine change levels (MCLs) of System z servers are required.

Descriptions of the MCLs are available through the following resource link
Software requirements

Many z/VSE clients choose to run under z/VM for operational flexibility or to supplement the capabilities of z/VSE alone. z/VSE clients who choose to run one or more z/VSE V5 systems as guest systems under z/VM will require a supported z/VM release.

For specific functions and for the most current information on z/VM, refer to

z/VM allows users to exploit state-of-the-art virtualization technology for one or more of the following reasons:

A z/VM mode logical partition (LPAR) allows clients to run z/VSE images on standard CPs and Linux on System z images on IFLs, all in the same z/VM LPAR for enhanced staff productivity and resource efficiency. A z/VM mode LPAR requires z10, or later and z/VM V5.4, or later.

For users running z/VSE V5 together with Linux on System z, a Linux distribution is needed. Linux on System z is not provided by IBM. It must be obtained from an independent distributor. For a current list of Linux on System z distributors, refer to

To use the Linux Fast Path function in an LPAR environment, one of the following Linux distributions is required:

Details of the system requirements for both the CICS Explorer and CICS Explorer SDK are available at

Details relating to service and support for CICS Explorer are available at

Compatibility aspects include:


Limitations when using the Fast Service Upgrade (FSU) process:

Performance considerations

The overall performance of z/VSE Version 5 depends on the individual hardware and software components and on the specific environment and setup parameters.

In general, the overall CPU requirement of z/VSE V5.2 is similar to that of z/VSE V5.1. This applies as long as the same environment is used (for example, Batch or CICS TS for VSE/ESA V1.1.1) without exploitation of new functions. Actual user experience may vary.

For more information on z/VSE Version 5 performance, visit the z/VSE home page at
User group requirements

This announcement addresses or partially addresses requests from one or more of the worldwide user group communities. Groups include WAVV, COMMON, COMMON Europe, Guide Share Europe (GSE), InterAction (Australia/New Zealand), Japan Guide Share (JGS), and SHARE Inc. Requirements satisfied include:

MR1008092213          Enable Installation from DVD
MR1126136148          SYSLNK use for large object generation
MR0327123133          Allow language identification for fetchable LE/PLI
                      subroutines in CICS
MR0215132212          Load ICONV converter phases through CICS service
                      when running under CICS
MR0610106333          Provide security for IDCAMS commands
MR0529076422          CISIZE for VSAM Implicit Definitions
MR0511116615          Separate libraries for TCP/IP products
MR0301135710          Enhance BSM's TCPIP security exit BSSTISX to
                      support member types
MR0909095748          API for LSR Pool statistics - SHOWCB LSR Interface
MR1019116527          Security of VSAM catalogs
MR0506113642          Hardware configuration: Allow deletion of devices
                      in ranges
MR0506113131          Initial installation without local terminals
MR0523123859          IPv6 support for standard listener via EZAC

Planning information

Customer responsibilities

FSU: The FSU process is available for users migrating to z/VSE V5.2 from z/VSE V5.1 and z/VSE V4.3.

Status of z/VSE V4.2: End of service is effective since October 31, 2012.

Status of z/VSE V4.3: End of service has been announced for z/VSE V4.3 and will be effective October 31, 2014.

Status of CICS/VSE V2.3: End of service is effective since October 31, 2012.

The end of service dates for z/VSE V4.2 and CICS/VSE V2.3 have been aligned since z/VSE V4.2 is the last z/VSE release that offers CICS/VSE V2.3 as part of the z/VSE package and supports the CICS coexistence environment.

The most current status of z/VSE V4 and z/VSE V5 marketing and support can be found on the z/VSE website at

This information is provided for planning purposes only and is not a commitment by IBM. IBM plans are subject to change without notice at any time.

Products not supported with z/VSE V5:

Further information on the status of z/VSE and related programs can be found at

Software key management

Product access keys from IBM and third-party vendors are different and are not interchangeable.

The access keys will be generated and delivered automatically from IBM whenever an order is placed for a product or a key protected feature.

IPv6/VSE V1.1

IPv6/VSE V1.1 (IPv6/VSE) will be shipped with the z/VSE V5 Extended Base tape. IPv6/VSE requires a unique user access key. IPv6/VSE can be used for 30 days after activation without a key.

The SSL support of IPv6/VSE is also usable with the IPv6/VSE unique access key.

TCP/IP for VSE/ESA V1.5 (service pack F)

TCP/IP for VSE/ESA will be shipped with the z/VSE V5 Base tape and is installed during the standard z/VSE V5 installation.

Clients who do not wish to use TCP/IP for VSE/ESA from IBM are requested to run product delete jobs (that are provided with z/VSE V5) after system installation, to delete the product from their system.

TCP/IP for VSE/ESA will be shipped enabled for demonstration mode only. It is not suited for production purposes.

Each feature of TCP/IP for VSE/ESA (Application Pak, NFS, GPS) requires a unique user access key. The license order for TCP/IP for VSE/ESA can be placed either together with any other program with the z/VSE V5 product set or alone at a later point in time.

The SSL support of TCP/IP for VSE/ESA is also key protected and can be used with the key for the Application Pak only. If you use a product key that allows you to run TCP/IP in demonstration mode, you cannot use the SSL support.

DB2® Server for VSE and VM V7.5, DB2 Server for VSE Client Edition V7.5

DB2 Server for VSE and VM and DB2 Server for VSE Client Edition use an access/usage protection method that requires a password key to enable the software function. The password key will be generated and delivered automatically from IBM when an order is placed for DB2 Server for VSE and VM or DB2 Server for VSE Client Edition.


ACF/VTAM for VSE/ESA V4.2 uses an access and usage protection method that requires a password key to enable the software function. The following types may be ordered:

The password key will be generated and delivered automatically from IBM accordingly when an order is placed for ACF/VTAM for VSE/ESA V4.2.

IBM Customer Key Center

In exceptional cases (for example, offline situations), it may be necessary to contact the IBM Registration Center by telephone, fax, mail, or email as appropriate. Note that the IBM Registration Center cannot handle product or license orders. You may contact them only if you already have a license for your software program.

Mail:       WW Customer Support
            Sortemosevej 21
            Allerod, 3450
Telephone:  - From Australia, call 1-800-992-402
            - From Hong Kong, Malaysia, New Zealand, South Korea
              and China, call +800-539-274-26
            - From all other countries, call our
              non toll-free number +45 48 10 10 61


The Fast Service Upgrade (FSU) process is available for users migrating from z/VSE V5.1 or z/VSE V4.3.

Initial installation of z/VSE Version 5 is possible on the following disk types:


Depending on the order, z/VSE V5.2 is packaged and delivered either:

Depending on the order, the package will contain one or more additional cartridges for the z/VSE V5 optional programs, stacked one after the other on the medium.

Program directories and the publication entitlement sets of the ordered z/VSE base and optional programs will be shipped with the z/VSE package. The Program Directory for z/VSE V5 has the following IBM form number: GI11-9703.

For further information, refer to the z/VSE home page

Security, auditability, and control

The announced programs use the security and auditability features of the operating system software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.

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Ordering information
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Order VM SDO and VSE SIPO through the Internet

ShopzSeries provides an easy way to plan and order System z software upgrades. This now includes VM and VSE. Using ShopzSeries, you can quickly generate orders for VM SDOs and VSE SIPOs. Additionally, ShopzSeries will ensure your order is technically correct (that is, ensures any corequisite or prerequisite or incompatibility conditions are resolved to ensure timely order placement and processing). ShopzSeries is available in the United States and several countries in Europe. In countries where ShopzSeries is not available yet, contact your IBM representative (or IBM Business Partner) to handle your order via the traditional IBM ordering process. For more details and availability, visit the ShopzSeries website at

New licensees

Orders for new licenses can be placed from April 7, 2014. When z/VSE Central Functions V9.2 is available, z/VSE Central Functions V9.1 will no longer be available.

Registered customers can access IBMLink for ordering information and charges.

New users of z/VSE Central Functions V9.2 should specify:

        Type: 5609       Model: ZV5 (SIPO)
        Type: 5686       Model: CF9 (CF)
        Type: 5686       Model: 065 (ACF)
        Type: 5648       Model: 099 (DITTO)
        Type: 5696       Model: 234 (HLASM)
        Type: 5747       Model: DS2 (ICKDSF)
        Type: 5656       Model: 260 (EREP)
        Type: 5686       Model: A04 (TCPIP)
        Type: 5648       Model: 054 (CICS)
        Type: 5697       Model: F42 (DB2)
MWLC for z/VSE V5 Basic license structure
Entitlement                          License option/
identifier      Description          Pricing metric
S016TNK         z/VSE Central Func-  Basic MLC, MWLC
                tions V9.2
S016TNJ         Encryption Facility  Basic MLC, MWLC
                for z/VSE V1.2

Advanced Entry Workload License Charges (AEWLC) basic license
Entitlement                             License option/
identifier       Description            Pricing metric
S016TNK          z/VSE Central Func-    Basic MLC, AEWLC
                 tions V9.2
S016TNJ          IBM Encryption Faci-   Basic MLC, AEWLC
                 lity for z/VSE V1.2

Tiered Workload License Charge (TWLC)

To order TWLC software, specify the TWLC monthly charge feature number from the following table.

Entitlement                             License option/
identifier       Description            Pricing metric
S016TNK          z/VSE Central Func-    Basic MLC, Tiered WLC
                 tions V9.2
S016TNJ          IBM Encryption Faci-   Basic MLC, Tiered WLC
                 lity for z/VSE V1.2
System z entry license charge (zELC)
Specify the zELC monthly license option.
Entitlement                             License option /
identifier       Description            pricing metric
S016TNK          z/VSE Central Func-    Basic MLC, zELC
                 tions V9.2
S016TNJ          IBM Encryption Faci-   Basic MLC, zELC
                 lity for z/VSE V1.2
Single version charging

To elect single version charging, the customer must notify and identify to IBM the prior program and replacement program and the designated machine the programs are operating on.

Basic machine-readable material
5609-ZV5 System Program Order

To order, select the desired distribution medium. Basic machine-readable material for the individual licensed base programs will be shipped on 3590 or 3592 tape cartridges, on DVD, or via Electronic Delivery as part of the 5609-ZV5 system program order.

supply     Description
S016SF1    3590 Tape Cartridge US English
S016SF2    3592 Tape Cartridge US English
S0177NF    DVD US English
S016SBJ    3590 Tape Cartridge Japanese
S016SBK    3592 Tape Cartridge Japanese
S0177NG    DVD Japanese

Midrange Workload License Charges (MWLC)
MWLC for z/VSE V5 Basic license structure
Entitlement                            License option/
identifier       Description           Pricing metric
S016TNK          z/VSE Central Func-   Basic MLC, MWLC
                 tions V9.2
S016TNJ          Encryption Facility   Basic MLC, MWLC
                 for z/VSE V1.2

Unlicensed documentation

Unlicensed documentation within the z/VSE Version 5 library is available as Adobe™ PDF files. All z/VSE V5 publications are available as an online collection kit that is available in compressed format for download from the IBM Publications Center (SK3T-8348).

The IBM Publications Center is a worldwide central repository for IBM product publications and marketing material. Extensive search facilities are provided, as well as payment options via credit card. Furthermore, a large number of publications are available online in various file formats, which can currently be downloaded free of charge.

Adobe PDF files: Publications that are available in PDF format are provided on the online collection kit that is available in compressed format for download from the IBM Publications Center (SK3T-8348).

You can view a PDF file using the Adobe Reader, which is available from the Adobe website at

You can also print the entire publication or just the section in which you are interested.

Printed books: If some books are still available in hardcopy format you can order these books for an additional fee from the IBM Publications Center at
Licensed documentation
z/VSE V5 base programs

With the Viewing Program Listings (VPL) system, entitled users are able to view both Program Temporary Fix (PTF) and base program listings electronically. VPL can be accessed via ServiceLink and Dial IBM. For details, ask your IBM representative, or an IBM Business Partner.

z/VSE V5 optional programs

May be available, as announced, with the individual programming announcements.

Subsequent updates (technical newsletters or revisions between releases) to the publications shipped with the product will be distributed to the user of record for as long as a license for this software remains in effect. A separate publication order or subscription is not needed.

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Terms and conditions
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The terms for z/VSE Central Functions V9, as previously announced (Software Announcement 213-090, dated April 02, 2013) licensed under the IBM Customer Agreement are unaffected by this announcement.

IBM Operational Support Services - SupportLine


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IBM Electronic Services
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Electronic Service Agent™ and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems customers. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support, all at no additional cost to you.

Now integrated into the base operating system of AIX® V5.3, AIX V6.1, and AIX V7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM, which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type smitty esa_main, and select Configure Electronic Service Agent. In addition, ESA now includes a powerful web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent, refer to

The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes.


Increased uptime: The Electronic Service Agent tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the symptoms, diagnosing the error, and manually calling IBM Support to open a problem record. Its 24x7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night.

Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM. The Electronic Service Agent tool securely transmits via either the Internet (HTTPS or VPN) or modem, and can be configured to communicate securely through gateways to provide you a single point of exit from your site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into a your system. System inventory information is stored in a secure database, which is protected behind IBM firewalls. It is viewable only by you and IBM. Your business applications or business data is never transmitted to IBM.

More accurate reporting: Because system information and error logs are automatically uploaded to the IBM Support Center in conjunction with the service request, you are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM, problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.

Customized support: Using the IBM ID entered during activation, you can view system and support information in the My Systems and Premium Search sections of the Electronic Support website at

My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent. Reports are available for any system associated with your IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium search and the Electronic Service Agent information that has been collected from your system, you are able to see search results that apply specifically to your systems.

For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit

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For all local charges, contact your IBM representative.

For additional product information, refer to Software Announcement 211-466, dated October 12, 2011.

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To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

Phone:      800-IBM-CALL (426-2255)
Fax:        800-2IBM-FAX (242-6329)
For IBM representative:
For IBM Business Partner:
Mail:       IBM Teleweb Customer Support
  ® Sales Execution Center, Americas North
            3500 Steeles Ave. East, Tower 3/4
            Markham, Ontario
            L3R 2Z1

Reference: LE001

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Note: Shipments will begin after the planned availability date.

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