IBM Tivoli System Automation for Multiplatforms V4.1 delivers an integrated SAP high availability and automation solutionIBM United States Software Announcement 214-039
February 18, 2014
|Table of contents|
|At a glance|
IBM® Tivoli® System Automation for Multiplatforms V4.1:
For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).
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IBM Tivoli System Automation for Multiplatforms V4.1 helps coordinate and manage application operations, and provides high availability clustering on multiple platforms. It serves as a single point of control to execute common application operations within the cluster such as start and stop. IBM Tivoli System Automation for Multiplatforms recovers or performs a failover of application components autonomously within the cluster after application or system failures.
IBM Tivoli System Automation for Multiplatforms V4.1 enhancements include:
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|Planned availability date|
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IBM System Automation for Multiplatforms V4.1 offers high availability and policy-based automation for applications and services across heterogeneous environments. It reduces frequency and duration of service disruptions for critical applications and middleware running on heterogeneous platforms and virtualization technologies.
Policies allow setting up a high availability cluster without resorting to scripting. This is achieved with a rich policy element set to define various types of relationships between the application components, as well as desired state. If the desired state differs from the current availability state of the application component, IBM Tivoli System Automation for Multiplatforms will react without any operator interaction and restarts or performs a failover of this and any required, dependent component within the cluster.
Automation planners can make use of a set of sample policies to create high availability solutions, with the freedom to create their own automation policies for application landscapes they want to keep highly available.
As a high availability product, IBM Tivoli System Automation for Multiplatforms provides failure detection of hardware, respective operating system components such as network interfaces, storage paths, disks, and systems. This is achieved by periodic system heartbeat monitoring of Internet Protocol (IP) and, optionally, shared SAN disks for extra redundancy. The neighboring system is considered to be no longer available if the user defined amount of missed heartbeat messages has been missed, and recovery according to the cluster policy is then initiated.
The rich types of relationships allow for complex recovery actions beyond the scope of a plain failover.
Relationship types that can be defined within IBM Tivoli System Automation for Multiplatforms are listed below:
SAP Netweaver's Central Services together with the Enqueue Replication server constitutes an example for application components that must run on different systems. Beyond central service support, the SAP policy feature comes with a wizard that harvests SAP high availability related policy parameters from the active system to provide a custom-tailored SAP high availability cluster configuration.
IBM Tivoli System Automation for Multiplatforms allows you to build large clusters with more that 32 nodes in order to support large data warehouses. IBM Tivoli System Automation for Multiplatforms also supports deep nesting of resource groups, for instance groups containing groups. This allows the user to model data warehouses with few top level resource groups, (which consist of one or more resource groups), so that operators using the IBM Tivoli System Automation Application Manager's graphical user interface can get an overview for its availability.
Accessibility by people with disabilities
A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at
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Program Program number VRM name 5724-M00 4.1 IBM Tivoli System Automation for Multiplatforms
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No physical publications are shipped with this program.
Product documentation is included with the program software and may be printed by the customer or ordered through the IBM Publications Center. The following softcopy publications are included on CD-ROM and are listed below with its form number:
Publication description Form number IBM Tivoli System Automation for Multiplatforms SC34-2698-00 Administrator's and User's Guide IBM Tivoli System Automation for Multiplatforms SC34-2699-00 Installation and Configuration Guide IBM Tivoli System Automation for Multiplatforms SC34-2700-00 Reference IBM Tivoli System Automation for Multiplatforms SC34-2660-00 High Availability Policies Guide IBM Tivoli System Automation for Multiplatforms GI11-9710-00 Quick Start Guide
In addition, on March 13, 2014, all of these publications can be found at
- http://publib.boulder.ibm.com/infocenter/tivihelp/v3r1/index.jsp?topic=/com.ibm.samp.do c_4.1/welcome.html
The IBM Publications Center
The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries, free of charge.
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Specified operating environment
For all Linux platforms and IBM AIX V6 and V7:
Supported operating systems:
Note: Linux can be hosted on virtual systems.
For all Linux platforms and IBM AIX V6 and V7:
IBM Tivoli System Automation for Multiplatforms V4.1 supports the following operating systems:
Operating IBM IBM IBM System System x System z System p AIX V6.1 X AIX V7.1 X SUSE SLES 10 X (32 bit) SUSE SLES 10 X X X (64 bit) SUSE SLES 11 X (32 bit) SUSE SLES 11 X X X (64 bit) Red Hat RHEL 5.0 X AS (32 bit) Red Hat RHEL 5.0 X X X AS (64 bit) Red Hat RHEL 6.0 X AS (32 bit) Red Hat RHEL 6.0 X X X AS (64 bit)
All of the above platforms are also supported when running under VMWare.
The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.
For additional information, refer to Usage restrictions in the Terms and conditions section of this announcement, or to the license information document that is available on the IBM Software License Agreement website
Direct customer support
Direct customer support is provided by IBM Operational Support Services - SoftwareXcel. This fee service enhances your productivity by providing voice and electronic access into the IBM support organization. IBM Operational Support Services - SoftwareXcel helps answer questions pertaining to usage and suspected software defects for eligible products.
Installation and technical support is provided by Global Services. For more information call 800-IBM-4YOU (426-4968).
For technical support or assistance, contact your IBM representative or visit
IBM Tivoli System Automation for Multiplatforms V4.1, is distributed with:
This program, when downloaded from a website, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.
Security, auditability, and control
IBM Tivoli System Automation for Multiplatforms V4.1 uses the security and auditability features of the operating system software and the Tivoli Management Framework. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.
To learn more about IBM Software Services or to contact a Software Services sales specialist, visit
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|Licensing metric definitions and pricing examples|
IBM Tivoli software products are priced using IBM Tivoli's Enhanced Value-Based Pricing. The Enhanced Value-Based Pricing system is based upon the IBM Tivoli Environment-Managed Licensing Model, which uses a managed-environment approach -- whereby price is determined by what is managed rather than the number and type of product components installed.
For example, all servers monitored with IBM Tivoli's monitoring product ( IBM Tivoli Monitoring) require entitlements sufficient for those servers. Other Tivoli products may manage clients, client devices, agents, network nodes, users, or other items, and are licensed and priced accordingly.
Unlike typical systems management licensing models that require entitlements of specific software components to specific systems, the IBM Tivoli Environment-Managed Licensing Model provides the customer flexibility to deploy its IBM Tivoli software products within its environment in a manner that can address and respond to the customer's evolving architecture. That is, as the architecture of a customer's environment changes, the customer's implementation of IBM Tivoli software can be altered, as needed, without affecting the customer's license requirements (as long as the customer does not exceed its entitlements to the software).
Under Enhanced Value-Based Pricing, licensing and pricing of server-oriented applications are determined based upon the server's use in the customer's environment. Typically, such applications are licensed and priced in a manner that corresponds to each installed and activated processor of the server managed by the IBM Tivoli application to help correlate price to value while offering a simple solution.
For servers with physical or logical (sometimes called virtual) partitions, entitlements are required for all installed and activated processors on the server. For each Tivoli application managing a clustered environment, licensing is based on the cumulative number of installed and activated processors on each server in the cluster.
Enhanced Value-Based Pricing recognizes the convergence of RISC and UNIX™, and Microsoft™ Windows™ and Intel™ technologies, in order to simplify your licensing requirements, and to provide a smoother, more scalable model. Pricing and licensing does not differentiate between non-System z server platforms or operating systems. For some products, this platform neutrality extends to System z and other host servers as well.
IBM Tivoli Enhanced Value-Based Pricing terminology definitions
Processor Value Unit (PVU)
PVU is a unit of measure by which the program can be licensed. The number of PVU entitlements required is based on the processor technology (defined within the PVU Table by processor value, brand, type, and model number at
and the number of processors made available to the program. IBM continues to define a processor, for the purpose of PVU-based licensing, to be each processor core on a chip. A dual-core processor chip, for example, has two processor cores.
Licensee can deploy the program using either full capacity licensing or virtualization capacity (sub-capacity) licensing according to the Passport Advantage® Sub-Capacity Licensing Terms (refer to the webpage below). If using full capacity licensing, licensee must obtain PVU entitlements sufficient to cover all activated processor cores* in the physical hardware environment made available to or managed by the program, except for those servers from which the program has been permanently removed. If using virtualization capacity licensing, licensee must obtain entitlements sufficient to cover all activated processor cores made available to or managed by the program, as defined according to the Virtualization Capacity License Counting Rules at
- http://www.ibm.com/software/lotus/passportadvantage/Counting_Software_licenses_using_sp ecific_virtualization_technologies.html
* An activated processor core is a processor core that is available for use in a physical or virtual server, regardless of whether the capacity of the processor core can be or is limited through virtualization technologies, operating system commands, BIOS settings, or similar restrictions.
Note: Some programs may be licensed on a managed basis only . In that case, the following applies: Instead of the entitlements required for the program directly, Licensee must obtain PVU entitlements for this program sufficient to cover the processor cores managed by the program.
Standby or backup systems
For programs running or resident on backup machines, IBM defines three types of situations: cold, warm and hot. In cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire other license or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if running at another enterprise's location.
As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes.
Cold: A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There is no additional charge for this copy.
Warm: A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy.
Hot: A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlements for this copy and there will generally be an additional charge.
Doing work includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data or other resources (for example, active linking with another machine, program, database or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switch over between programs, databases, or other resources to occur.
In the case of a program or system configuration that is designed to support a high availability environment by using various techniques (for example, duplexing, mirroring of files, or transactions, maintaining a heartbeat, active linking with another machine, program, database, or other resource), the program is considered to be doing work in the hot situation and a license or entitlement must be purchased.
Product and licensing websites
A complete list of IBM Tivoli products is available at
IBM Tivoli product licensing documents are available at
Through the Passport Advantage Agreement, you may receive discounted pricing based on their total volume of eligible products, across all IBM brands, acquired worldwide. The volume is measured by determining the total Passport Advantage points value of the applicable acquisitions. Passport Advantage points are only used for calculating the Entitled Passport Advantage discount.
To determine the required IBM Tivoli product configuration under Passport Advantage, the IBM Tivoli Enhanced Value-Based Pricing Model applies. The customer's environment is evaluated on a per-product basis.
Use the following two-step process to determine the total Passport Advantage points value:
- Analyze your environment to determine the number of charge units for a product. The quantity of each product's part numbers to be ordered is determine by that analysis.
- Order the Passport Advantage part numbers. A Passport Advantage point value, which is the same worldwide for a specific part number regardless of where the order is placed, is assigned to each IBM Tivoli product part number. The Passport Advantage point value for the applicable part number, multiplied by the quantity for that part number, will determine the Passport Advantage points for that IBM Tivoli product part number. The sum of these Passport Advantage points determines the Passport Advantage point value of the applicable IBM Tivoli product authorizations which then may be aggregated with the point value of other applicable Passport Advantage product acquisitions to determine the total Passport Advantage points value.
The discounted pricing available through Passport Advantage is expressed in the form of Suggested Volume Prices (SVPs), which vary depending on the SVP level. Each SVP level is assigned a minimum total Passport Advantage point value, which must be achieved, in order to qualify for that SVP level.
Media packs and documentation packs do not carry Passport Advantage points and are not eligible for SVP discounting.
For additional information on Passport Advantage, refer to the following
The following Passport Advantage part number categories may be orderable:
Distributed pricing examples (processor and processor Value Unit based)
The following examples are provided to illustrate your licensing requirements.
References to processor-based licensing do not represent the actual number of entitlements required. Entitlement requirements are Value Unit based, with the exception of IBM Tivoli Storage Manager. Processors referenced in these examples represent the designated measurement on which the required number of Value Unit entitlements will be calculated. The number of Value Units required per processor will depend on the processor type. For more information, refer to the Processor Value Unit definition in IBM Tivoli Enhanced Value-Based Pricing terminology definitions. To determine the number of Processor Value Unit entitlements required per processor, refer to the Processor Value Unit conversion table on the Passport Advantage Web site
The customer's overall environment includes:
In order to manage its applicable environment, the customer will require Value Unit entitlements associated with the following number of processors:
IBM Tivoli Systems Automation for Multiplatforms includes the following orderable components:
Systems Quantity in customer Processors to managed environment be licensed Uniprocessor 20 20 2-way 65 130 4-way 12 48 8-way 1 8 12-way (2 logical 1 12 partitions) 14-way 1 14 16-way (2 physical 1 8 partitions, one of which is managed by Tivoli applications) 24-way 1 24 z800 server with 2 1 2 uniprocessor IFLs (requires Linux on System z availability) Total processors to 266 be licensed
System Automation for Multiplatforms XDR Component for Linux on System z :
Systems Quantity in customer Processors to managed environment be licensed z800 server with 2 1 2 uniprocessor IFLs (requires Linux on System z availability) Total processors to 2 be licensed
The following customer network (referred to as the core environment) applies to all of the examples to enable the reader to see where products tend to manage something less than the entire environment. The customer's overall core environment includes:
In order to manage its applicable environment, the customer will require Value Unit entitlements associated with the following number of processors.
IBM Tivoli System Automation Application Manager V4.1 and IBM Tivoli System Automation Application Manager for Distributed Disaster Recovery V3.2
Quantity in customer Processors to Systems managed environment be licensed Uniprocessor 20 20 2-way 65 130 4-way 12 48 8-way 1 8 12-way (2 logical partitions) 1 12 14-way 1 14 16-way (2 physical partitions, 1 8 one of which is managed by IBM Tivoli applications) 24-way 1 24 z800 server with 2 uniprocessor 1 2 IFLs (requires Linux on System z availability) Total processors to be licensed 266
IBM Tivoli System Automation Application Manager V4.1 on z/OS®
Quantity in Processor to System managed customer environment be licensed System z server 1 2 with 2 CP engines Total processors to be licensed 2
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This product is only available via Passport Advantage. It is not available as shrinkwrap.
These products may only be sold directly by IBM or by authorized IBM Business Partners for Software Value Plus.
For more information about IBM Software Value Plus, visit
To locate IBM Business Partners for Software Value Plus in your geography for a specific Software Value Plus portfolio, visit
Product group: Tivoli OnDemand Product Identifier Description 5724-M00 Product category: Tivoli System Automation Mltp
Product group: Tivoli OnDemand Product Identifier Description 5724-S92 Product category: Tivoli System Automation Manager
Passport Advantage customer: Media pack entitlement details
Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.
Entitled maintenance Sub ID numbers, and description for IBM Tivoli System Automation for Multiplatforms V4.1
Sub ID Sub ID Description TSYAULNXSB05 Tiv Sys Auto Mltp-Base zSer 10 VU TSYAULNXSB08 Tiv Sys Automation for MP PVU TSYAULNXSB09 Tiv Sys Auto for MP Sys z PVU TSYAULNXZB01 Tivoli Sys Automation Mltp-Base 10 VU Entitled maintenance Sub ID numbers, and description for IBM Tivoli System Automation for Multiplatforms XDR for Linux V4.1 Sub ID Sub ID Description TSYAULNXSB10 Tiv Sys Auto MP XDR Linux PVU TSYAULNXSB11 Tiv Sys Auto MP XDR Linux Sys z PVU Media packs description Part number IBM Tivoli System Automation for Multiplatforms BJ15CML V4.1 MP Multipltf ML IBM Tivoli Sys Automation for Mltpltfrm XDR for BJ15DML Lnx V4.1 MP Multipltf ML IBM Tivoli Sys Automation for Mltpltfrm High BJ15EML Availability Policies for SAP V4.1 MP Multipltf ML
Current licensees of IBM Tivoli System Automation for Multiplatforms can order the new version by placing a order in Passport Advantage for the new media pack part number.
Orders for new licenses will be accepted now.
Shipment will begin on the planned availability date.
Ordering information for Passport Advantage
Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of Software Maintenance. Software Maintenance in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all Software Maintenance will renew at the common anniversary date for twelve full months of maintenance.
Refer to the IBM International Passport Advantage Agreement and to the IBM Software Support Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.
The quantity to be specified for the Passport Advantage part numbers in the following table is per required number of Processor Value Units. To order for Passport Advantage, specify the desired part number and quantity. These parts have been previously announced.
IBM Tivoli System Automation for Multiplatforms license part number description Part number Processors: IBM TIVOLI SYSTEM AUTOMATION MP D03LKLL Processor Value Unit License and Software Maintenance 12 Months IBM TIVOLI SYSTEM AUTOMATION MP Processor Value Unit Software Maintenance E04KLLL Annual Renewal IBM TIVOLI SYST AUTOMATION MP Processor Value Unit License and Software D03LLLL Maintenance Reinstatement 12 Months IBM TIVOLI SYST AUTOMATION MP SYS Z Processor Value Unit License and Software E04KMLL Renewal 12 months IBM TIVOLI SYST AUTOMATION MP SYS Z Processor Value Unit License and Software D03LNLL Maintenance Reinstatement 12 Months IBM TIVOLI SYSTEM AUTOMATION MP Processor Day OOCoD Temp Use Charge ASQL7LL IBM TIVOLI SYSTEM AUTOMATION MP XDR Linux Processor Value Unit License and Software D03LPLL Maintenance 12 Months IBM TIVOLI SYSTEM AUTOMATION MP XDR Linux Processor Value Unit Software Maintenance E04KNLL Annual Renewal IBM TIVOLI SYSTEM AUTOMATION MP XDR Linux Processor Value Unit Software Maintenance D03LRLL Reinstate 12 months IBM TIVOLI SYSTEM AUTOMATION MP XDR Linux System Z Processor Value Unit Software Maintenance 12 months D03LQLL IBM TIVOLI SYSTEM AUTOMATION MP XDR Linux System Z Processor Value Unit Software Maintenance Annual Renewal E04KPLL IBM TIVOLI SYSTEM AUTOMATION MP XDR Linux System Z Processor Value Unit Software Maintenance Reinstatement 12 months D03LSLL IBM TIV SYST AUTOMATION MP SYS Z PROC VALUE UNITS LIC+SW S&S 12 MO D03LMLL IBM TIVOLI SYSTEM AUTOMATION MP XDR Processor Day OOCoD Temp Use Charge D03R0LL
IBM Tivoli System Automation for High Availability Policies for SAP license part number description Part number M Tiv Sys Auto High Avail Policies for D0G6KLL SAP PVU Lic + SW S&S 12 Mo IBM Tiv Sys Auto High Avail Policies for SAP E0AHDLL PVU Annual SW S&S Rnwl IBM Tiv Sys Auto High Avail Policies for SAP D0G6LLL PVU SW S&S Reinstate 12 Mo IBM Tiv Sys Auto High Avail Pol fSAP Lnx Sys z D0G6MLL PVU Lic + SW S&S 12 Mo IBM Tiv Sys Auto High Avail Pol fSAP Lnx Sys z E0AHELL PVU Annual SW S&S Rnwl IBM Tiv Sys Auto High Avail Pol fSAP Lnx Sys z D0G6NLL PVU SW S&S Reinstate 12 Mo IBM Tiv System Automation High Avail Policies D0G5MLL for SAP Proc Day OOCoD TUC
To order a media pack for Passport Advantage, specify the part number in the desired quantity:
IBM Tivoli System Automation for Multiplatforms V4.1 media pack descriptions Part number IBM Tivoli System Automation for Multiplatforms BJ15CML V4.1 MP Multipltf ML IBM Tivoli Sys Automation for Mltpltfrm XDR for BJ15DML Lnx V4.1 MP Multipltf ML IBM Tivoli Sys Automation for Mltpltfrm High BJ15EML Availability Policies for SAP V4.1 MP Multipltf ML
IBM Tivoli System Automation for Multiplatforms V4.1 is also available, via web download, from Passport Advantage.
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|Terms and conditions|
The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.
This product is only available via Passport Advantage.
IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.
This program is licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.
License Information number
The program's License Information will be available for review on the IBM Software License Agreement website
Limited warranty applies
IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.
IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at
IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).
Program technical support
Technical support of a program product version or release will be available for a minimum of five years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.
If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.
For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.
Volume orders (IVO)
IBM International Passport Advantage Agreement
Passport Advantage applies
Yes, and through the Passport Advantage website at
For additional information, refer to the License Information document that is available on the IBM Software License Agreement website
Software Subscription and Support applies
Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express®. Product upgrades and Technical Support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.
IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.
While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at
Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.
For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at
IBM Operational Support Services - SoftwareXcel
System i® Software Maintenance applies
Variable charges apply
Educational allowance available
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|Statement of good security practices|
IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party.
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|IBM Electronic Services|
Electronic Service Agent™ and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems customers. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support, all at no additional cost to you.
Now integrated into the base operating system of AIX V6.1, and AIX V7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM, which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type smitty esa_main, and select Configure Electronic Service Agent. In addition, ESA now includes a powerful web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent, refer to
The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes.
Increased uptime: The Electronic Service Agent tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the symptoms, diagnosing the error, and manually calling IBM Support to open a problem record. Its 24x7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night.
Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM. The Electronic Service Agent tool securely transmits via either the Internet (HTTPS or VPN) or modem, and can be configured to communicate securely through gateways to provide you a single point of exit from your site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into your system. System inventory information is stored in a secure database, which is protected behind IBM firewalls. It is viewable only by you and IBM. Your business applications or business data is never transmitted to IBM.
More accurate reporting: Because system information and error logs are automatically uploaded to the IBM Support center in conjunction with the service request, you are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM, problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.
Customized support: Using the IBM ID entered during activation, you can view system and support information in the My Systems and Premium Search sections of the Electronic Support website at
My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent. Reports are available for any system associated with your IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from your system, you are able to see search results that apply specifically to your systems.
For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit
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Information on charges is available at website
In the Electronic tools category, select the option for Purchase/upgrade tools.
For Passport Advantage and charges, contact your IBM representative or your authorized IBM Business Partner. Additional information is also available at
Business Partner information
If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.
Authorization to resell IBM software products is achieved at the Reseller Authorization Group level. You must be authorized in the Tivoli Service Process Automation group to sell these products. To register an opportunity for this product in the Global Partner Portal, you may use Product Family - Software: Tivoli Service Process Automation.
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To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.
To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).
Phone: 800-IBM-CALL (426-2255) Fax: 800-2IBM-FAX (242-6329) For IBM representative: firstname.lastname@example.org For IBM Business Partner: email@example.com Mail: IBM Teleweb Customer Support ibm.com® Sales Execution Center, Americas North 3500 Steeles Ave. East, Tower 3/4 Markham, Ontario Canada L3R 2Z1
The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.
Note: Shipments will begin after the planned availability date.
IBM Software Value Plus
These products are available under IBM Software Value Plus, either directly from IBM or through authorized Business Partners who invest in skills and high-value solutions. IBM customers may benefit from the industry-specific or horizontal solutions, skills, and expertise provided by these Business Partners.
Additions to Software Value Plus will be communicated through standard product announcements. For a current list of IBM software available under Software Value Plus, visit
For questions regarding Software Value Plus, visit
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IBM, Tivoli, AIX, System z, Parallel Sysplex, GDPS, z/VM, System x, POWER, PowerVM, Passport Advantage, z/OS, Express, System i and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.
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