IBM Workplace Collaboration Services V2.6 and IBM Workplace software products V2.6
IBM United States Software Announcement 206-007January 17, 2006
 ENUS206-007.PDF (123KB)
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At a glance(Corrected on January 27, 2006)
Section 508 of the U.S. Rehabilitation Act was deleted from the Description section.
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| At a glance |
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IBM Workplace Collaboration Services V2.6 and IBM Workplace software products V2.6:
- Integrate with IBM Workplace Designer
- Include support for Lotus Notes® and Domino® V7.0
- Provide interoperability with the Lotus Notes calendar
- Support out-of-office notifications
- Contain block mail send for quota enforcement
- Enhance Web conference management
- Have document management enhancements
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Include clustering support for IBM
iSeries™
For ordering, contact:
Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at
800-IBM-CALL
(Reference: YE001).
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| Overview |
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IBM Workplace Collaboration Services and IBM Workplace Managed Client™, the optional full rich client, are IBM Workplace products that deliver a complete and integrated collaborative platform. Built on open standards and delivering network-based collaboration to users of all types, IBM Workplace products are changing the way organizations collaborate.
IBM Workplace Collaboration Services delivers an integrated collaborative environment that includes a wide range of capabilities like e-mail, calendaring, presence awareness, instant messaging, learning, team spaces, Web conferencing, document and Web content management. The underlying service oriented architecture (SOA) provides a flexible and easy way to deploy just the capabilities any given individual needs, as well as bring together existing or newly developed capabilities as part of a customized solution. Built on open standards and a single componentized infrastructure that is centrally managed, Workplace Collaboration Services delivers modular, reusable collaborative services that offer the flexibility for adapting quickly to changing business conditions and broad hardware, operating system, and client choices to provide deployment options that are in line with your business strategy.
IBM Workplace Managed Client, the optional rich client for Workplace Collaboration Services users,
helps make people more productive by enabling them to make better informed decisions and take
targeted actions, fast. Because Workplace Managed Client is deployed, provisioned, and managed from
the Workplace Collaboration Services server, it offers Workplace Managed Client functions with
operational characteristics that are comparable to Web browsers. Key "better than browser"
capabilities include local execution of code, an encrypted data store with offline use support, and
a full array of productivity tools including word processor, spreadsheet, Presentation Manager®,
and project planner. Workplace Managed Client also includes a capability called "Activity
Explorer," an innovative feature which enables users to easily organize collections of work items
and collaborations together into "activities."
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| Key prerequisites |
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Refer to the Hardware requirements and Software requirements sections.
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| Planned availability dates |
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- January 17, 2006: Electronic software delivery
- February 14, 2006: Media and documentation
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| Description |
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IBM Workplace Collaboration Services V2.6 delivers an integrated collaborative environment that includes a wide range of capabilities like e-mail, calendaring, presence awareness, instant messaging, learning, team spaces, Web conferencing, document and Web content management. The underlying service oriented architecture (SOA) provides a flexible and easy way to deploy just the capabilities any given individual needs, as well as bring together existing or newly developed capabilities as part of a customized solution. Built on open standards and a single componentized infrastructure that is centrally managed, Workplace Collaboration Services provides organizations with modular, reusable collaborative services that offer the flexibility for adapting quickly to changing business conditions and broad hardware, operating system and client choices to provide deployment options that are in line with your business strategy.
Across most organizations, people have varying work needs and the IT staff must be able to provide the right tools as requirements and work scenarios change. Workplace Collaboration Services gives IT teams one product that can support varying needs and can be easily changed or adapted — all from one infrastructure for IT to manage. This provides an easier way to deliver the right productivity tools throughout an organization than in the past. With greater flexibility and choice, Workplace Collaboration Services delivers a variety of server-managed client experiences ranging from a basic browser to a full rich client through IBM Workplace Managed Client. Server-managed clients provide administrators a security-rich deployment model without having to touch the desktop. Coupled with central policy-based management of the end-user's desktop environment, this can result in improved business productivity, reducing costs, and responding with speed to any customer demand or opportunity.
Providing out-of-the-box value, Workplace Collaboration Services includes self-service tools and a rich development framework to deliver a simplified model for building, deploying, and managing a collaborative Workplace environment and custom applications. The integrated collaborative environment delivered by Workplace Collaboration Services includes:
- Web content management — Web content management helps streamline the Web content management process by placing content creation and management in the hands of content experts, for author once, publish everywhere control, helping businesses to reduce content development and implementation time.
- Document management — Document management capabilities can be experienced through the optional rich client or a basic Web browser. They enable the management of the complete lifecycle of office documents, from inception to collaborative authoring to review, approval, and archiving.
- Team collaboration — Team collaboration provides integrated presence awareness, instant messaging, Web conferencing, and customizable team spaces to help individuals, teams, and entire organizations become more responsive, increase business efficiencies, and collaborate easily.
- E-mail, calendar and scheduling — Messaging capabilities can be experienced through the optional rich client or a basic browser. By combining e-mail, calendaring and scheduling, and a personal address book, everyone in your organization can stay connected and communicate more effectively.
- Learning — The learning capability is an integrated learning environment that streamlines the management of training programs, resources, and courseware. It helps organizations more efficiently meet ongoing training and compliance requirements, and easily measure the results of learning activities.
- Common collaborative environment — Workplace Collaboration Services delivers differentiated business value through a completely integrated Workplace environment that applies common features across all capabilities. This environment includes integration between each of the capabilities, central administration and policy management, federated search, a welcome page, a portlet palette supporting a drag-and-drop user interface for instant customization of your environment and application program interfaces (APIs) that provide access to most functions available in the user interface and much more.
- Templates and forms — Built-in application and form templates help users of all types build applications quickly and efficiently.
- Productivity tools — Workplace Collaboration Services offers built-in productivity tools including a word processing editor, spreadsheet editor, and presentation editor that can interoperate with existing desktop software.
- Activity Explorer — Experienced through IBM Workplace Managed Client (requires optional license), Activity Explorer is a new innovation that helps people to more effectively track and manage multiple points of interaction (activities) that relate to a project or process, extending collaboration beyond instant messaging and e-mail by allowing teams to proactively record and organize their shared conversations and documents using an easy-to-navigate, structured approach.
Feature overview
IBM Workplace Collaboration Services provides an integrated, portal-based, centrally managed collaborative environment that includes a wide range of capabilities built on a single, componentized infrastructure. This release provides key enhancements across the collaborative capabilities such as e-mail and calendaring, Web conferencing, document management, and extends support to additional software platforms such as Lotus Notes and Domino 7.0, DB2® V8.2, IBM HTTP Server V6.0, and the IBM Directory Integrator V6.0. The comprehensive feature highlights are provided below.
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Highlights include:
- A single completely integrated collaborative environment with central administration and policy management
- All collaboration capabilities such as e-mail, calendaring and scheduling, presence awareness, instant messaging, learning, team spaces, Web conferencing, and document and Web content management
- A choice of client experience to optimally support a user's role ranging from a basic Web browser to a full rich client
- A simplified approach to deploying software using a network-centric delivery model enabling organizations to activate only those collaboration services they need for their business On Demand
- A simplified user interface to help reduce training time
- Out-of-the-box templates and forms for rapid time-to-value, designed to meet industry or business needs
- Out-of-the-box template and application editors, enabling role-based access to application pages and editing running applications by including a portlet palette and drag and drop of portlets directly on the page
- Broad platform, database, and operating system support that is not tied to a Windows™ 32 desktop and supports Linux™
- A built-in, self-service, browser-based tool for building customized Workplace environments
- Built on a SOA, provides organizations modular, reusable collaborative services that offer the flexibility to adapt quickly to changing business conditions
- The ability to leverage prior investments in application and messaging infrastructure
- Component service APIs provide access to most functions available in the user interface via Java™ and Web Services, allowing customization of the IBM Workplace environment with new components
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An optional rich-client experience that delivers:
- Built-in productivity tools, providing seamless interchange of information with Microsoft Office users, ensuring interoperability between users of IBM productivity tools and Microsoft Office
- Offline (disconnected) support for Workplace messaging and Workplace document capabilities
- A project planner tool that integrates project management into the Workplace Managed Client experience, while providing security-rich library services which help in sharing documents and ensuring users have the latest versions of the project plan
- The application switcher feature, making it faster and easier to launch and manage multiple applications (and pages)
- A data access tool that enables database applications (forms, grids, and reports) to be created (design mode) and executed (run-time mode)
- Activity Explorer, an innovative productivity component that helps advanced users create a unique collaborative environment to more effectively track and manage multiple points of interaction (activities) that relate to a project or process
Detailed features description
Enables team collaboration:
- Web conferencing — Provides live meeting capabilities, so that dispersed team members can collaborate in real-time and share presentations. The moderator can share presentations and give participants the option to download meeting materials. Users can participate in Web conferences with their Web browser (no client download required) and members can schedule, prepare, attend, and search Web conferences. Web conference management enhancements make it easier for people to use these capabilities.
- Instant messaging and presence awareness — Provides visual, real-time access so that people can see whether a person is available online to collaborate, exchange instant messages, share information, and/or take action.
- Membership — Provides the ability for the moderator of a customizable team work space or Web conference to define and control member access and participation.
- Templates — Provides the ability for administrators to easily customize team spaces to meet industry or business process specific requirements with no programming skills required.
- Team spaces — Provides 11 ready-to-use team space templates to rapidly build custom applications and custom templates. Team spaces also includes self-service management with a Member Management feature for people to collaborate easily.
- Team library — Is a centralized location for documents with methods for tracking changes and comments made by team members. Authorized members can read, edit, and delete documents, as well as create and delete folders to organize information and content.
- Discussion forum — Allows members to engage in threaded discussions; also provides the ability to create Web-based discussion forums.
- Search — Provides the ability for authorized members to search team spaces and Web conferences.
IBM Workplace Collaboration Services provides standards-based team collaboration capabilities that can leverage existing IT skills and technologies:
- Integrates with existing supported infrastructures, like IBM Lotus® Domino, using open standards including J2EE, LDAP, and HTML
- Embraces standards-based security features for authentication of users, confidentiality of content, and integrity of data
- Supports real-time and team collaboration scenarios to help make it easier and more cost-effective to install, use, upgrade, and maintain than separate products for each unique, yet fully integrated, capability
Benefits
Individuals, teams, and entire organizations, together with their customers, Business Partners, and suppliers, can potentially become better informed, more productive, and more efficient by:
- Providing instant, any time access to people and information, minimizing the cycles associated with e-mail and voice-mail "tag" and complex searches for timely information, giving people more time to focus on their core business.
- Seamlessly bringing together geographically dispersed team members, and instilling a heightened sense of community and deeper relationships with customers and Business Partners.
- Helping increase personal, team, and organizational productivity.
- Helping improve responsiveness to customers as well as colleagues, Business Partners, and suppliers, all while helping reduce the need for in-person meetings and the costs associated with related business travel.
- Enabling faster, more informed team decision making, centralizing timely and accurate information directly related to the decision at hand.
The team collaboration capabilities can also help organizations to:
- Improve responsiveness
- Enhance and optimize customer service interactions
- Anticipate and dynamically respond to market opportunities and competitive threats
Document capabilities
The integrated document capabilities provide a simplified model for every user to share, edit, and organize documents in a security-rich environment across the organization. This capability provides a standards-based, collaborative document library experience with a choice of either Web browser or optional rich client user experience provided by Workplace Managed Client. It also facilitates the process of document lifecycle management from collaborative authoring to archiving and makes it easy to find, store, and manage important information including documents, spreadsheets, presentations, drawings, e-mails, and more. Document services can help organizations manage documents efficiently and predictably, and enable consistent sharing of information, building the foundation for all their content management processes. It can be easily integrated across existing supported infrastructures to take full advantage of current IT investments while also delivering a rich client experience traditionally found in desktop applications, with all of the cost benefits and manageability of Web-based applications. For example, employees with infrequent access to your company's network have the ability to work offline with access to the latest company information that was just replicated to their local system. Also, IT can examine the possible reduction of existing costs for at least a portion of their user base with the included productivity editors in the optional Workplace Managed Client experience. The document services also bring server-managed capabilities of the client to the editors so maintaining individual desktop machines can be automated to assure that end users have the latest versions of the editors.
Document features
Enterprise document management capabilities:
- Library services for check-in and check-out, versioning, and document locking
- Document lifecycle management
- My documents view
- Collaboration by way of instant messaging and awareness
- E-mail archiving from IBM Workplace Messaging™
- Access to portal document libraries
- Optional integration with DB2 Content Manager as a repository
- Workplace Templates — that let you easily customize document library portlets to meet industry or business process-specific requirements
- Import large files (up to 100 Mb) in document libraries
- Template support for rich client editors
Workplace Managed Client (rich client) experience also includes:
- Rich document editors for word processing, spreadsheets, presentations, and project management
- Dynamic client provisioning
- Disconnected (offline) support
- Secure encrypted local document store
- Support for document templates providing the ability to create a new document based on an existing template
- Support for the OASIS OpenDocument file format (also know as OpenDoc or ODF) which is a new public XML-based standard for document storage and interoperability
Document benefits
- Helps improve organizational effectiveness by providing centralized, consistent management of documents and information
- Can offer document editors the flexibility for updating many common file types
- Promotes collaboration via support of chats with document authors, editors, and owners
- Helps speed decisions because you can reuse information that is stored in shared documents
- Helps eliminate wasteful recreation of documentation or work based on incorrect or outdated documentation
- Provides a security-rich environment and synchronous experience for end users to create, import, edit, and save documents, presentations, and spreadsheets within an integrated Workplace Managed Client experience
- Can help improve productivity of employees with infrequent access to your company's network since they can work offline (disconnected) using a secure local store
- Can help lower total cost of ownership through infrastructure simplification using a common administration model, a common place to deploy collaborative document management capabilities to end users, with low- to no-touch deployment model coupled with central policy-based management of the end user's desktop environment
Messaging capabilities
The messaging capabilities provides standards-based messaging functionality that is security-rich, scalable, easily deployed, and can be integrated across existing infrastructures to take full advantage of current IT investments. Offering a simplified messaging experience for Web browser users, it also provides a rich client experience with optionally licensed IBM Workplace Managed Client for those users who can benefit from an extended set of integrated productivity tools such as offline (disconnected) support with an encrypted local message store. With the flexibility and robust capabilities traditionally found in desktop applications, plus the manageability and cost benefits of Web-based applications, Workplace Managed Client (rich client) messaging experience provides the best of both worlds. The messaging services are designed to enable organizations to communicate more directly with timely information to the "deskless" employees and at the same time can help to minimize expenses by reducing or eliminating the need for printed materials, postage, and response tracking currently required. This can help businesses increase the speed of communications containing critical information to help reduce costs, improve productivity, and increase competitive advantage. Also, the messaging services are integrated with other capabilities provided by Workplace Collaboration Services such as providing the ability to archive e-mail directly into the document library. This enables organizations to deploy roles-based environments that are specially tailored to help users perform their daily work activities more efficiently.
Messaging features
- Support for a variety of mail views (Inbox, Drafts, All Documents)
- Support for creating rich text messages (for example, attachments, bolding, bullets, images, and so on)
- Has attachment viewers/converters
- Ability to add signatures to outgoing mail messages in either rich or plain text using Mail Signature Phrase
- Support for Personal Address Book
- Integrated instant messaging — presence awareness
- Integration with the document service, archive e-mail directly into the document library
- Has end-user spam filtering; users can "vote" any message as spam by selecting "Delete Message as Junk Mail" from the Actions menu
- Has out-of-office notifications
- Block mail send for quota enforcement
- Includes drag and drop of mail messages between folders
- Delivers type-ahead so users can quickly access names they use the most (in mail and calendar portlets)
- Includes save content and all attachments of one or more messages in a zip file
Calendaring and scheduling:
- Supported multiple calendar entry types — Appointment, Reminder, All day event, Anniversary
- Create/Accept/Decline/Cancel/Reschedule meeting capabilities
- Calendar Views — includes One day, Five Days, One Week, and Monthly
- iCal interop with Lotus Notes/Domino
- Support for roles in team calendars
- Support for international calendars — Gregorian, Japanese, Buddhist, Islamic (civil), and Taiwanese
- Integration with team collaboration (Web conferencing capability) — requires the Workplace Team Collaboration SKU
IBM Workplace Managed Client:
- Ability to use mail and calendar when offline (disconnected support) — same experience as when connected
- Provides an encrypted secure local data store — Cloudscape™ database
- Provides dynamic updates/maintenance to end-user desktops from central administration
- Includes attention indicators, an end-user productivity feature, so users have more information about their messages (for example, graphically indicates if the recipient of the message is actually listed in the To field or the cc field of the mail header)
- Includes mail threading, an end-user productivity feature that uses secondary highlighting to show the relationship between messages
- Support for policy-based user settings (for example, enabling or disabling instant messaging, and so on)
Advanced spam technology:
- The spam engine systematically learns to identify spam, based on a set of attributes.
- The administrator can set the retention period for spam and have it automatically deleted after a specified number of days.
Support for third-party software/hardware:
- APIs for integration with anti-virus software enables development of custom solutions for sophisticated anti-virus protection
- Extended platform support
- Extended database support
Provides standards-based messaging capabilities that can leverage existing IT skills and technologies:
- Integrates with existing supported infrastructures, like IBM Lotus Domino, using open standards including J2EE, LDAP, SMTP, and HTML
- Embraces standards-based security features for authentication of users, confidentiality of content, and integrity of data
Messaging benefits
For all corporations today, especially in manufacturing, retail, wholesale, government, and distribution industries, IBM Workplace Managed Client is a simple, cost-effective alternative for communicating information to large numbers of "deskless" employees (users without an e-mail solution today and who may require only occasional access), with the ability to provide extended productivity features required by advanced users through a common shared environment. The messaging:
- Helps improve employee productivity with the right messaging capabilities in the context of the user's role and the business activity on which they are working
- Reduces costs associated to paper-based communications while helping increase productivity by transforming employee-to-employee communication
- Gives all of your employees access to the timely information they need to be more responsive to customers, colleagues, and business needs
- Helps improve employee productivity and morale by giving them a "voice" in the organization
- Helps increase responsiveness and productivity by providing extended messaging capabilities to current e-mail users
- Helps increase employee, partner, and customer satisfaction by providing a simplified client experience that is better suited to business tasks
- Provides infrastructure simplification using a common administration model to deploy and provision messaging and collaborative capabilities to end users
- Provides administrators a security-rich, no-touch deployment model coupled with central policy-based management of the end user's desktop environment, simplifying IT operational support while helping to reduce costs
Web Content Management capabilities
The integrated Web Content Management functionality helps streamline the Web Content Management process through powerful end-to-end Web Content Management for multiple Internet, intranet, extranet, and portal sites. It enables users to rapidly create Web sites and portlets that personalize information without programming resources, so content can be rapidly channeled into the sites without the need for specialized skills. With its rapid content deployment capability and point-and-click interface, it helps relieve IT and Webmaster bottlenecks by placing content creation and management in the hands of content experts for author once, publish everywhere control — helping reduce content development and implementation time with its reusable site component architecture. The Web Content Management services help organizations to manage the lifecycle of content with a built-in approval process (via built-in workflow) and to improve responsiveness by quickly updating information, in minutes rather than days, helping to reduce risk and associated costs. Built on standards, it is security-rich, easily deployed, and can be integrated across existing infrastructures to take full advantage of current IT investments.
Web Content Management features
Web Content Management is a flexible, scalable, and configurable Web Content Management system with a portlet-style front end that seamlessly integrates into the IBM Workplace environment. It is an open, standards-based product that uses a point-and-click interface that gives your staff an instant way to find and personalize essential enterprise information — instead of waiting indefinitely for it to be extracted from a multitude of repositories, systems, and obscure applications by overworked developers — and create their own portlets fast. Features include:
- End-to-end Web Content Management — So the content can be created (using a WYSIWYG rich text editor), managed, and published to multiple Web sites as well as IBM Workplace Collaborative Services.
- A collaborative environment that helps make it easy for users of all levels to work together and simplifies Web content review and approval workflow processes.
- Personalization that dynamically delivers content that is relevant to the users and their roles.
- Rapid portal development — Where Portlets are created using a simple point-and-click interface within WebSphere® Portal Server, completely removing the need for Java development skills. Now anyone can access and personalize all content, freeing IT staff to focus on mission-critical tasks.
- Better managed business content — Where content and components from Workplace Web Content Management™ Web applications and Internet, intranet, and extranet sites are immediately available in the portal. Users create, manage, and publish information straight into the portal for high availability of accurate, relevant, and up-to-date information across all organizational boundaries.
- Extensive worldwide language support for international organizations (including support for bidirectional content entry for Arabic and Hebrew languages). Support is provided for the entry and management of all Group 1, Group 2, and Group 3 languages.
- A user interface that is portlet-based, consisting of portlets for authoring, preview, and rendering/delivery, providing a single user interface system for all portal content management applications. These facilitate common access, deployment, and other administration tasks via a common look and feel interface, and provide enhanced authoring capabilities.
- Enterprise user management and directory support by using WebSphere Member Manager as the core member management service to identify both content authors and consumers. With this new feature, users can be managed across Portal, Web Content Management services, document management, and other compliant systems with single sign-on capability leveraging existing LDAP infrastructure and providing integration with Tivoli® systems.
Web Content Management benefits
Web Content Management services can streamline the Web Content Management process, help you shorten time to market, reduce costs, streamline business processes, enhance customer service, and improve information availability. In addition, it helps to:
- Streamline the Web Content Management process by managing the lifecycle of content with built-in approval process via built-in workflow
- Improve responsiveness by quickly deploying information in minutes versus days
- Publish faster in multiple locations because of component architecture's re-use of components
- Solve Webmaster and IT bottlenecks of content management by separating presentation (Web design) from content, since each is managed separately
- Improve information access for customers, suppliers, Business Partners, and employees
- Allow easy creation of content using familiar available desktop applications
- Improve customer, Business Partner, and supplier support with more current and relevant information
- Improve business productivity
- Integrate with back-end systems without re-engineering, and reuse legacy data and information from many sources or applications
- Integrate with native authoring tools
- Provide a consistent look and feel, and consistent content worldwide
- Personalize content to the user and/or audience to increase repeat visitors to sites
- Integrate with portals, personalization, and shopping cart for e-commerce, software configuration management, digital asset management, and document management
- Decrease redundancy
- Enhance customer service for improved loyalty
- Work with open standards
Learning capabilities
Workplace Collaboration Services includes a powerful, standards-based learning system that provides users with personalized, online learning resources in the context of day-to-day work activities. Supported through the integrated learning services, it provides a variety of administrative capabilities that enable you to more efficiently organize and manage their classroom-based and e-learning activities, resources, and courseware. Skills management tools help managers identify individuals' skills gaps and develop effective training programs to address them. The automatic assignment of learning activities, as part of a flexible employee development plan, ensures that the appropriate information is delivered to the users so they can work towards closing their skills gaps. The learning services also feature an authoring tool for creating customized courseware and offline access to courseware for mobile workers. System reports track individuals' training activities and resource usage. Enabling you to manage your entire training program worldwide from a single integrated collaborative environment, the learning services can deliver a variety of learning experiences to groups of students, wherever they are located. Also, it can use customer-supplied job profile information to deliver roles-based learning resources right to the desktop, so workers can access personalized, relevant information and courseware in a "just-in-time" fashion. By leveraging collaborative tools such as Web conferencing, chat rooms, discussion, and document sharing, the integrated learning services provide an invaluable collaborative environment for learning, leading to improvements in course completion and retention rates. The integrated learning services can help enhance the learning experience, letting students communicate with their classmates and instructors either immediately or at their convenience.
Learning features
- Is an easy-to-use, flexible, and configurable learning management solution that enhances the IBM Workplace environment with real-time access to learning resources.
- Helps organizations to more cost-effectively manage their classroom-based and e-learning training programs and content and adapt them to changing organizational requirements.
- Has built-in authoring tool that helps people disseminate knowledge by developing customized courseware.
- Includes Web service APIs to automate external processes and help reduce administrative overhead.
- Provides collaborative capabilities to support live learning session scheduling and class interactions.
- Supports industry standards so you can reuse your existing third-party courseware libraries.
- Includes skills management tools to help identify student developmental needs and design training activities that directly contribute to organizational goals.
- Provides organizations with a streamlined, more flexible way to educate employees on the skills they need to comply with industry/government requirements, stay competitive, and respond to changes within their marketplace.
- Can help organizations achieve cost savings and productivity improvements by delivering online training versus sending employees to classroom sessions, providing measurable ROI.
- Provides a single, company-wide access point for professional development via the My Learning portlet that incorporates pertinent educational resources onto everyone's desktop. The My Learning portlet is a powerful productivity tool that provides people with "any time, any where" access to information.
- Enables employees to self-manage their learning activities, enroll in desired classes, and keep updated on the status of their training programs.
- Delivers a personalized learning environment that can be adapted to fit specific user roles, industries, regions, or job functions. The portlets' content can be customized to suit a user's job role, industry, and profile, delivering an appropriate learning environment tailored to each user.
- Includes an easy-to-use courseware development and management authoring tool, complemented by courseware administration functions. The authoring tool enables subject matter experts to create and deliver internally developed courseware for projects such as new product introductions, customer training, or teaching "best practices" to workers.
- Produces a variety of reports on students' training activities. Activity reporting is often an important component of structuring certification programs and for measuring compliance with new industry and government regulations.
- Has an open architecture and support for industry standards that enables integration with supported third-party back-office systems, such as SAP and PeopleSoft. In addition, it supports industry standards such as Shareable Content Object Reference Model (SCORM) and Aviation Industry CBT Committee (AICC), which provide compatibility with existing courseware libraries.
- Provides the option for organizations to offer their employees a wide variety of third-party developed, standards-based courseware from IBM Business Partners.
Learning benefits
The learning services solve the problem of how to quickly develop, deliver, and manage up-to-date training and just-in-time learning resources to a dispersed audience across the enterprise. Skills management tools help ensure that employees get the training best suited to their job role and performance goals, and reporting tools measure each employee's progress. In general, the system can act as a central point for organizing and administering all training activities, courseware, and curricula, which can vastly improve a training department's efficiency and save on training expenses. It can help deliver major business benefits, including lower training costs, higher employee productivity, and reduced administrative expenses. Also, businesses can benefit with the ability to easily customize content, which enables their organization to quickly develop and deliver training to enhance the skills and performance of their employees. The learning services can help:
- Develop personalized education plans to help employees improve expertise and/or develop new skills to better manage job responsibilities
- Allow students to self-manage their training programs and access learning resources on an as-needed basis to support better decision-making
- Reduce travel and training costs with an online learning environment that supports remote and mobile workers
- Improve productivity with the right learning tools in context of users' role and the business activity on which they are working
- Accelerate business processes by providing people with access to the information and people they need to solve a problem, reducing the time to takes to perform a task
- Train employees at their desktop on business-critical challenges such as new product introduction or new hire training
- Meet ever-changing regulatory compliance challenges with tracking and reporting of worker training activities
Flexible licensing options
IBM provides flexible licensing options for customers whose business needs are better met by purchasing individual collaboration capabilities. The following enhanced IBM Workplace software products may be licensed individually:
- IBM Workplace Team Collaboration
- IBM Workplace Documents
- IBM Workplace Messaging
- IBM Workplace Web Content Management
- IBM Workplace Web Content Management, Standard Edition
- IBM Workplace Collaborative Learning™
- IBM Workplace Managed Client
Accessibility by people with disabilities
IBM is committed to providing accessible Workplace products for use by people with disabilities.
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The path to IBM Workplace software products
IBM is delivering a clear path today for organizations to choose simplification and reduced cost of ownership for their own future. You will be able to leverage existing software assets such as Lotus Notes® and Domino or WebSphere Portal and still take advantage of the capabilities in IBM Workplace Collaboration Services. Providing flexible licensing options, you can also purchase one or more collaborative capabilities individually when that choice can better meet their specific business needs. Allowing you to quickly realize benefits with simplicity, flexibility, and rapid time to value at whatever point your organization is starting, IBM can show you how you can grow.
With new products and enhancements made to existing IBM Workplace software products, we continue to support the future growth plan for all of our current customers, whether Lotus Notes and Domino-based or Portal-based. In addition, we can clearly identify how these products can benefit current J2EE-based organizations and how these open standard products can be integrated with infrastructure and application investments from other vendors. There is a path for everyone.
As a Lotus software customer, you can:
- Continue to derive value from current and future releases of Lotus Notes and Domino, and other Lotus software products, as they can be integrated into the IBM Workplace environment using new portlets and tools
- Purchase and implement IBM WebSphere Portal to extend the reach of current investments
- Integrate open standards-based IBM Workplace software products into your existing supported infrastructure
- Be assured that existing investments in Lotus software are planned to be carried forward to comparable components and capabilities within the IBM Workplace family of integrated collaborative applications
As a WebSphere Portal customer, you can:
- Continue with WebSphere Portal and access your Lotus Domino data via portlets
- Purchase and implement IBM Workplace collaboration products to extend the business integration power of WebSphere Portal by introducing rich collaborative capabilities and functions
As a new customer, you can:
- Use IBM Workplace software products as the foundation for your collaborative infrastructure.
- Use IBM Workplace software products to enhance your existing supported infrastructure by adding collaborative capabilities. Since IBM Workplace software products are based on open standards, prior infrastructure investments can be leveraged.
- Purchase both WebSphere Portal and IBM Workplace software products for a complete set of capabilities that integrate people, processes, applications, and content across your organization.
How WebSphere Portal fits:
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IBM Workplace software products contain the user interface element of WebSphere Portal to provide
flexibility for deploying collaborative environments to meet specific business needs and to provide
a common interface, which can be tuned to the tasks of individuals. When purchasing one or more IBM
Workplace software products, you can use WebSphere Portal to surface only Lotus software products.
A WebSphere Portal license is required for any use outside the context of Lotus software products.
-
Market-leading WebSphere Portal provides users an integrated, secure access point to business
processes, information, and third-party applications so you can develop B2B, B2E, and B2C portals.
It is a complementary purchase for organizations that want to combine rich collaboration
capabilities into a portal to maximize simplified access and interaction with other people within an
integrated business application environment. This represents a complete solution that integrates
the people, applications, content, and processes across their enterprise, and uses IBM Workplace
software product capabilities.
-
For more information on WebSphere Portal, visit
-
For IBM Workplace software product roadmaps and additional information,
visit
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| Reference information |
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Refer to Software Announcement 205-121 , dated May 17, 2005.
Trademarks
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| Education support |
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The following educational offerings are available as listed below.
IBM Global Services, IT Education Services, provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers are on the IBM IT Education Services Web site
Refer to the IBM IT Education Services Web site for information on course locations and availability dates.
Call IBM IT Education Services at 800-IBM-TEACH (426-8322) for catalogs,
schedules, and enrollments.
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| Offering Information |
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Product information is available via the Offering Information Web site
Also, visit the Passport Advantage® Web site
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| Publications |
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No publications are shipped with these products.
The IBM Publications Center
The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries free of charge.
News of many publications may be subscribed to via MySupport.
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| Technical information |
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Specified operating environment
Hardware requirements
This information may be updated periodically on the Web. For the latest information, refer to the product information center for IBM Workplace Collaboration Services at
Server hardware requirements
Server processor and memory requirements
The following table lists the minimum server processor and memory requirements for each supported server platform.
Server Minimum Minimum
platform processor RAM
IBM AIX(R) 1.2 GHz Power 4+ 4 GB
processor
Linux(TM) 2.0 GHz Pentium(TM) 4 or 4 GB
equivalent
Microsoft(TM) 2.0GHz Pentium 4 or 4 GB
Windows(TM) equivalent
Sun Solaris 1.28 GHz UltraSparc 4 GB
IIIi or equivalent
processor
IBM eServer Model 810 2-way (750 4 GB
iSeries(TM) MHz) or POWER4(TM)
1.1 GHz or higher
Note: The requirements provided are for the default configuration where no external LDAP directories and databases are being used. Contact your IBM representative to determine the capacity requirements for your organization's deployment.
Using the NTFS file system is recommended for Microsoft Windows systems.
Server disk space requirements
Installing IBM WebSphere® Application Server, IBM WebSphere Portal, IBM HTTP Server, IBM Workplace Collaboration Services, and the IBM Workplace Collaboration Services databases requires a minimum of 17 GB of free disk space. This amount does not include the disk space required to install the database software. Installation of the Workplace Managed Client™ provisioning server requires an additional 1.5 GB.
If you use a two-server deployment or a multiple-server network deployment, the server that stores the databases for IBM Workplace Collaboration Services requires a minimum of 10 GB of free disk space. The server that stores the software components for IBM Workplace Collaboration Services requires a minimum of 7 GB of free disk space, or if you install the Workplace Managed Client provisioning server, 8.5 GB of free disk space.
Note: To install on IBM AIX, the /usr directory and /tmp directory each require a minimum of 2 GB of free disk space. To install on Linux, the /opt directory and /tmp directory each require a minimum of 2 GB of free disk space.
Estimating disk space requirements for the messaging capabilities of IBM Workplace Collaboration Services
The database stores mail messages, address books, calendar data, and attachments. Before you install the messaging capabilities of IBM Workplace Collaboration Services, determine the total number of messaging user accounts, the allowable mailbox size for each account, and the deleted message stub retention period. The required disk space will then dictate the number of disk drives. By default, the messaging services allot 60 MB of storage to each mail account.
To estimate the gigabytes needed for the mail data, refer to the product information center for IBM Workplace Collaboration Services at
Estimating disk space requirements for the collaborative learning capabilities of IBM Workplace Collaboration Services
The amount of disk space required for the data and indexes that comprise the database for the collaborative learning capabilities depends on the following factors:
- Number of courses
- Number of registered users
- Average courses per user
- Average nodes (course elements) per course
Use the following formulas to estimate the size of the data and indexes in a collaborative learning database.
To estimate the data size (in KB), use this formula: number_of_courses *(57 + average_nodes_per_course * 30.4) + number_of_users *(10 + average_courses_per_user * (3.8 + average_nodes_per_course * 1.1))
To estimate the index size (in KB), use this formula: number_of_courses * (12.3 + average_nodes_per_course * 1.4) + number_of_users * (1.5 + average_courses_per_user *(1.6 + average_nodes_per_course * 0.14))
To calculate the required disk space, add the data size to the index size. If the Learning Management and Learning Delivery servers are installed on one server, multiply the result of this calculation by 2 to determine the required disk space.
Workplace Managed Client hardware requirements
The Workplace Managed Client processor and memory requirements are as follows:
- Intel™ Pentium 3 processor, 800 MHz
- 512 MB RAM minimum, 1 GB recommended
The recommended memory requirement for the Workplace Managed Client is 1 GB. The additional memory will reduce client start up time and increase performance and reliability.
Disk space recommendations for Workplace Managed Client are described in the following table:
Installation Recommended scenario disk space Productivity tools not installed 350 MB Productivity tools installed 600 MB without language pack Productivity tools installed with 700 MB language pack
Server Side Network connectivity requirements
The network connectivity requirements are as follows:
- Network adapter and connection to a physical network that can carry IP packets. For example, Ethernet, token ring, ATM, and so on.
- Static IP address with an entry in DNS.
- Configured fully qualified host name. The portal system must be able to resolve an IP address from its fully qualified host name.
To ensure that the host name is correctly configured in DNS, type one of these commands at the command line of another server on the network:
- ping hostname.yourco.com
- nslookup hostname.yourco.com (for use on Microsoft Windows)
- dig hostname.yourco.com (for use on Linux)
Software requirements
Server software and operating system requirements
This section describes the server software and operating system requirements.
Note: Software marked with a plus sign (+) is shipped with the IBM Workplace collaboration products.
Supported server operating systems
One of the following operating systems is required on the server where the IBM Workplace collaboration products will be installed:
- IBM AIX V5.2 with Maintenance Level 6
- IBM AIX V5.3
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IBM iSeries i5/OS™, V5R3
- Sun Solaris 9, Fix Level 12-2002; Fix Level 112951-08
- Microsoft Windows 2000 Server with Service Pack 4
- Microsoft Windows 2000 Advanced Server with Service Pack 4
- Microsoft Windows Server 2003 Standard Edition with Service Pack 1
- Microsoft Windows Server 2003 Enterprise Edition with Service Pack 1
- Red Hat Enterprise Linux AS for Intel (x86) 2.1, 3.0
- SuSE Linux Enterprise Server 8 for Intel (x86)
WebSphere Application Server versions
The following components are being provided with all IBM Workplace collaboration products and cannot be substituted:
- IBM WebSphere Application Server Enterprise V5.0.2.12+
- IBM WebSphere Application Server Network Deployment V5.0.2.12+
- IBM WebSphere Application Server Enterprise Edition V5.0.2.7 for iSeries+
WebSphere Portal version
The following component is being provided with all IBM Workplace collaboration products and cannot be substituted:
- IBM WebSphere Portal Enable for Multiplatforms V5.0.2.2
Supported databases
The IBM Workplace collaboration products require one of the following databases running on a supported operating system listed above:
- IBM Cloudscape™ V5.1 ( Note: This database is installed by default and can be substituted with any of the other supported databases.)
- IBM DB2 Universal Database® Enterprise Server Edition V8.1 with Fix Pack 9a+
- IBM DB2 Universal Database Workgroup Server Edition V8.1 with Fix Pack 9a
DB2® for iSeries V5R3
- Oracle Enterprise Edition 9i Release 2 (9.2.0.4)
- Microsoft SQL Server Enterprise 2000 Service Pack 3a
Supported HTTP servers
The IBM Workplace collaboration products require one of the following HTTP servers:
- Apache HTTP Server V1.3.26, V1.3.28
- IBM HTTP Server V6.0.2.1
- IBM HTTP Server V2.0.52 for iSeries
- IBM Lotus® Domino® Enterprise Server (as Web server) V6.5.1, V6.5.4
Domino Enterprise Web server V7.0
- Microsoft IIS 5.0, 6.0
- Sun ONE Web Server (formerly iPlanet), Enterprise Edition 6.0 with Service Pack 4
Supported LDAP directory servers
The IBM Workplace collaboration products may use one of the following LDAP directory servers.
- IBM Directory Server V5.2+
- IBM Directory Server — iSeries V5.1
- IBM Lotus Domino Enterprise Server (as LDAP server) V6.5.1, V6.5.4
- Microsoft Active Directory 2000
- Microsoft Active Directory 2003
- Novell eDirectory 8.7.3
- Sun ONE Directory Server 5.2 with Service Pack 3
Note: If the LDAP server is Lotus Domino V6.5, the IBM Workplace collaboration products support searches of secondary Lotus Domino directories that are designated as "Domain type: Notes" in a directory assistance database on the server.
Supported server Java™ Development Kit (JDK)
- JDK 1.3.1
- JDK 1.4.2 (non-programmable embedded components)
Supported third-party single sign-on (SSO) products for the browser client
- IBM Tivoli® Access Manager V4.1
- IBM Tivoli Access Manager V5.1
- Netegrity Policy Server 6.0
Supported third-party public key infrastructure (PKI) products
- IBM Lotus Domino V6.5.2, V6.5.3, or later
- Microsoft PKI provided with Microsoft Windows 2000 server
- VeriSign 6.0
Supported proxy servers
- IBM WebSphere Application Server Edge Components V5.0 Fix Pack 2
- Tivoli Access Manager V5.1
Additional requirements for the collaborative learning capabilities of IBM Workplace Collaboration Services
To support complete functionality for live classroom sessions, the collaborative learning services requires IBM Lotus Virtual Classroom V1.1.1, or later.
Client software and operating system requirements
This section describes the client software and operating system requirements for IBM Workplace Collaboration Services.
Supported operating systems for the browser client
The following operating systems are supported for browser clients:
- Microsoft Windows 2000 Professional with Service Pack 4
- Microsoft Windows XP Service Pack 2
- Red Hat Enterprise Linux WS 3.0 with Update 4
- SuSE LINUX Desktop 1.0
Note: The collaborative learning capabilities of IBM Workplace Collaboration Services support the Macintosh 8.0 client operating system for browser access, excluding the portal-based student interface.
The authoring tool and offline learning client, from the collaborative learning capabilities of IBM Workplace Collaboration Services, support Microsoft Windows 2000 and Microsoft Windows XP only.
Supported operating systems for Workplace Managed Client
The following operating systems are supported for Workplace Managed Client:
- Microsoft Windows 2000 Professional with Service Pack 4
- Microsoft Windows XP with Service Pack 2
- Red Hat Enterprise Linux WS 3.0 with Update 4
Supported browsers
The following browsers are supported:
- Microsoft Internet Explorer 6.0 with Service Pack 1 — JRE Sun 1.4.2 or MS JVM 1.1
- Mozilla 1.4 on Linux — JRE Sun 1.4.2
- Mozilla 1.4 on Microsoft Windows — JRE Sun 1.4.2
- Mozilla Firefox 1.0 on Microsoft Windows — JRE Sun 1.4.2
- Mozilla Firefox 1.0 on Linux — JRE Sun 1.4.2
The collaborative learning capabilities of IBM Workplace Collaboration Services support this additional browser excluding the portal-based student interface:
- Netscape 6.2, or later (on Macintosh only)
Supported mail clients
In addition to the browser client and Workplace Managed Client, the messaging capabilities of IBM Workplace Collaboration Services supports the following mail clients.
POP3 clients on Microsoft Windows 2000 and Microsoft Windows XP
The messaging capabilities of IBM Workplace Collaboration Services support the following POP3 clients:
- IBM Lotus Notes® V6.5.1, V6.5.4
- Microsoft Outlook Express 6
- Microsoft Outlook — XP/2003
- WebSphere Portal Internet Mailbox V5.0
IMAP clients on Microsoft Windows 2000 and Microsoft Windows XP
The messaging capabilities of IBM Workplace Collaboration Services support the following IMAP clients:
- IBM Lotus Notes V6.5.1, V6.5.4
- Microsoft Outlook Express 6
- Microsoft Outlook — XP/2003
Note: The support for IMAP-connected clients that is provided by the messaging capabilities of IBM Workplace Collaboration Services has enterprise scalability limitations. IMAP support in this release is intended for pre-production usage for evaluation purposes.
Supported client Java Development Kit (JDK)
- JDK 1.4.2
IBM Workplace Web Content Management™
Note: System requirements for IBM Workplace Web Content Management V2.5 are different than those required for the other IBM Workplace software products. They are the following:
IBM Workplace Web Content Management Lotus Domino Edition Application Server
- Lotus Domino Server V5 and V6.5
- WebSphere Portal V5.0 (rendering portlet) (replaces the "Portal integration server requirements" section)
Supported platforms
- Microsoft Windows 2000 Service Pack 4 and Microsoft Windows 2003
- Microsoft Windows XP (client platform only)
- Sun Solaris 8 and 9
- IBM AIX V5.2
- SuSE Linux 8.0 (Intel processor)
- Red Hat Linux 8.0 (Intel processor)
- Linux on zSeries® (SuSE SLES Linux 8.0)
- iSeries (OS/400®) V5.2
Client browser support
- IBM Lotus Notes V5 and V6
- Microsoft Internet Explorer, Version 5.5 Service Pack 2
- Microsoft Internet Explorer, Version 6 Service Pack 1
- Netscape 7
Repository support
- Lotus Domino Notes® Storage Facility (NSF)
Integration with Lotus Domino Applications
- IBM Lotus Domino Document Manager V6.5.1
- IBM Lotus Workflow™ V6.5.1
IBM Workplace Web Content Management, Java edition
The IBM Web Content Management application, authoring portlet, and rendering portlets require:
- WebSphere Application Server V5.0.2.5 (The following Fix Packs are mandatory: PQ78370, PQ86603.)
- WebSphere Portal V5.0.2.2
IBM Web Content Management supports the following operating systems:
- Microsoft Windows XP (Client only)
- Microsoft Windows 2003
- Microsoft Windows 2000 Service Pack 4
- Sun Solaris 8 and 9
- AIX V5.1 ML4
- HP-UX 11i v1
- OS/400 V5R3
- SuSE Linux Enterprise Server (SLES) 8.0 kernel 2.4/Intel
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SuSE Linux Enterprise Server (SLES) 8.0 for IBM zSeries
- Red Hat Linux AS 2.1, kernel 2.4/Intel
- Red Hat Linux AS 3.0 Update 1 kernel 2.4/Intel
Repository support
IBM Web Content Management application data and resources can be stored in the following databases:
- IBM DB2 V8.1 Fix Pack 1 (Enterprise and Workgroup Editions)
- IBM DB2 V7.2 Fix Pack 8, Fix Pack 9 (Enterprise and Workgroup Editions)
- IBM DB2 400
- IBM DB2 Content Manager, V8.2 Fix Pack 7 (IBM Information Integrator for Content V8.2 Fix Pack 3 must also be installed)
- Oracle 9.2.0.4
- Microsoft SQL Server 2000 Service Pack 3
- Cloudscape V5.1.26
- UDB for z/OS® V7.1
Authoring Portlet browser requirements
The following browsers are fully-supported:
- Microsoft Internet Explorer 5.5
- Microsoft Internet Explorer 5.5 Service Pack 2
- Microsoft Internet Explorer 6.0, 6.0 Service Pack 1
- Mozilla 1.4
For the latest information on software requirements for IBM Workplace Web Content Management, refer to the IBM Workplace Web Content Management system requirements at
Planning information
Software Maintenance, previously referred to as Software Subscription and Technical Support, is included in the Passport Advantage Agreement. Installation and technical support is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity, with voice and electronic access into IBM support organizations.
Packaging: IBM Workplace Messaging™, IBM Workplace Collaborative Learning™, IBM Workplace Web Content Management, IBM Workplace Team Collaboration, IBM Workplace Documents, and IBM Workplace Collaboration Services will each be distributed via a media package and electronic software distribution (ESD).
Each IBM Workplace software product's media package is distributed in one package with the following:
- IBM Workplace software product CDs
- Prerequisite software CDs
- Soft copy product documentation including README files are included on the product CDs
Security, auditability, and control
The customer is responsible for evaluation, selection, and implementation of security features,
administrative procedures, and appropriate controls in application systems and communication
facilities.
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| Ordering information |
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This product is only available via Passport Advantage. It is not available as shrinkwrap.
Product information
Licensed function Product Product title group category IBM Workplace IBM Workplace Workplace Collaboration Collaboration Services Services IBM Workplace IBM Workplace Workplace Collaborative Collaborative Learning Learning IBM Workplace IBM Workplace Workplace Documents Documents IBM Workplace IBM Workplace Workplace Managed Managed Client Client IBM Workplace IBM Workplace Workplace Messaging Messaging IBM Workplace IBM Workplace Workplace Team Team Collaboration Collaboration
Program PID Charge unit name number description IBM Workplace 5724-L21 Processors Collaboration Services IBM Workplace 5724-L21 Processor Day Collaboration Services IBM Workplace 5724-I26 Users Collaborative Learning IBM Workplace 5724-I60 Users Documents IBM Workplace 5724-I67 Users Managed Client IBM Workplace 5724-I27 Users Messaging IBM Workplace 5724-I28 Users Team Collaboration
Charge metrics definitions
Processor
In Full Capacity charging, Proofs of Entitlement (PoEs) must be acquired for all activated "processors" (available for use) that are on the server where the program or a component of the program is run.
- If there are Program Components included in the offering whose function is not to be included in the charge metric, these must be listed in the Program-unique Terms of the License Information.
- IBM defines a physical processor in a computer as a functional unit that interprets and executes instructions. A physical processor consists of at least an instruction control unit and one or more arithmetic and logic units.
- Multicore technology allows two or more processors (commonly called "cores") to be active on a single silicon chip. Unless otherwise announced, with multicore technology, IBM considers each "core" to be a physical processor. For example, in a dual-core chip, there are two physical processors residing on the single silicon chip.
- In the zSeries' Integrated Facility for Linux (IFL) environment, each IFL engine is considered a single "physical processor."
- Threading, a technique which makes a single processor seem to perform as two or more, does not affect the count of physical processors.
- Where "blade" technology is employed, each "blade" is considered a separate server and charging is based upon the total number of processors on the blade on which the program is run.
Per managed processor
Charges are based on the activated processors on the machines in the computing environment affiliated with the program rather than on the server where the program is run. The managed processors which require PoEs are defined both in the Prices section of the announcement or the License Information's Program-unique Terms.
- If there are Program Components included in the offering whose function is not to be included in the charge metric, these must be listed in the Program-unique Terms of the License Information.
- IBM defines a physical processor in a computer as a functional unit that interprets and executes instructions. A physical processor consists of at least an instruction control unit and one or more arithmetic and logic units.
- Multicore technology allows two or more processors (commonly called "cores") to be active on a single silicon chip. Unless otherwise announced, with multicore technology, IBM considers each "core" to be a physical processor. For example, in a dual-core chip, there are two physical processors residing on the single silicon chip.
- The program may not run on some or all of the processors for which PoEs are required by the program's valuation method.
- In the zSeries' IFL environment, each IFL engine is considered a single "physical processor."
- Threading, a technique which makes a single processor seem to perform as two or more, does not affect the count of physical processors.
- Where "blade" technology is employed, each "blade" is considered a separate server and charging is based upon the total number of processors on the blades with which the program is affiliated.
Processor Day
Processor Day is a daily charge that allows customer to purchase additional capacity during peak periods. This applies to per CPU products only and requires the customer to already own a per CPU license of product.
Registered User
A Registered User (User) is one and only one individual, machine, program, or device with a specific identity (ID) within or outside your enterprise which is recorded in a registry (also known as table, directory, and so on). A PoE is evidence of your authorization to use a program and is required for each User accessing the program or any program component.
- Access to the program is restricted to users recorded in the registry.
- Users have unique specific identity and IDs cannot be shared.
- When multiple, unique registries exist, the registries will be additive for charging purposes even if a specific ID exists in both registries.
- An ID may establish one or more connections and count as a single User.
Authorized User
An Authorized User (User) is one and only one individual, machine, program, or device with a specific ID within or outside your enterprise.
A PoE is evidence of your authorization to use a program and is required for each User accessing the program or any component, application, feature, function, and/or capability thereof, either directly or indirectly, through any means on behalf of the User in any manner.
The program may be installed on one or more computers, and accessed by multiple Users provided that a User authorization has been obtained for each individual User.
- Users have unique specific identity and IDs cannot be shared.
- An ID may establish one or more connections and count as a single User.
- An ID may only be reassigned for the long-term replacement of personnel, machine, program, or device.
Passport Advantage program licenses
IBM Workplace Collaboration Services
Part Part description number IBM Workplace Collaboration Services Collaboration Services D54RALL Processor(s) License and SW Maintenance 12 Months Collaboration Services E01NILL Processor(s) SW Maintenance Annual Renewal Collaboration Services D54RBLL Processor(s) SW Maintenance Reinstatement 12 Months
IBM Workplace Collaborative Learning
Part Part description number IBM Workplace Collaborative Learning Workplace Collab Learn Users D5394LL License and SW Maintenance 12 Months Workplace Collab Learn Users SW E013ULL Maintenance Annual Renewal Workplace Collab Learn Users SW D5395LL Maintenance Reinstatement 12 Months
IBM Workplace Documents
Part Part description number IBM Workplace Documents IBM Workplace Documents Users D53RQLL License and SW Maintenance 12 Months IBM Workplace Documents Users SW E019ULL Maintenance Annual Renewal IBM Workplace Documents Users SW D53RRLL Maintenance Reinstatement 12 Months
IBM Workplace Managed Client
Part Part description number IBM Workplace Managed Client IBM Workplace Managed Client D53TDLL Users License and SW Maintenance 12 Months IBM Workplace Managed Client E01AELL Users SW Maintenance Annual Renewal IBM Workplace Managed Client D53TELL Users SW Maintenance Reinstatement 12 Months
IBM Workplace Messaging
Part Part description number IBM Workplace Messaging Workplace Users License and SW D529SLL Maintenance 12 Months Workplace Users SW Maintenance E00Q0LL Annual Renewal Workplace Users SW Maintenance D529TLL Reinstatement 12 Months
IBM Workplace Team Collaboration
Part Part description number IBM Workplace Team Collaboration Workplace Team Collab Users D53YGLL License and SW Maintenance 12 Months Workplace Team Collab Users D5396LL License and SW Maintenance 12 Months Workplace Team Collab Users SW E013VLL Maintenance Annual Renewal Workplace Team Collab Users SW D5397LL Maintenance Reinstatement 12 Months
Passport Advantage supply
Program name/ Part description numberIBM Workplace Collab Learn V2.6.0 Media Pack Multilingual (English AF0AWML International, Portuguese, French, Danish, Russian, Hebrew, Arabic, Korean, Chinese -- Simplified, Spanish, Portuguese-Brazilian, German, Swedish, Japanese, Chinese -- Traditional, Hungarian, Norwegian Nynorsk, Greek, Turkish, Dutch, Czech, Italian, Finnish, Polish) Windows 2000, Sun Solaris/SPARC, Windows Server 2003, i5/OS V5, OS/400 V5.x, AIX 5L(TM), V5, Red Hat Linux, Linux for x86 Series Intel-based servers CD-ROM Digital Disk -- ISO 9660 Standard V2.6.0 IBM Workplace Collab Srvices V2.6.0 Media Pack Multilingual (English BU01FML International, Portuguese, French, Danish, Russian, Hebrew, Arabic, Korean, Chinese -- Simplified, Spanish, Portuguese-Brazilian, German, Swedish, Japanese, Chinese -- Traditional, Hungarian, Norwegian Nynorsk, Greek, Turkish, Dutch, Czech, Italian, Finnish, Polish) Windows 2000, Sun Solaris/SPARC, Windows Server 2003, i5/OS V5, OS/400 V5.x, AIX 5L, V5, Red Hat Linux, Linux for x86 Series Intel-based servers DVD-UDF -- Single Side/Layer V2.6.0 IBM Workplace Documents V2.6.0 Media Pack Multilingual (English BU01GML International, Portuguese, French, Danish, Russian, Hebrew, Arabic, Korean, Chinese -- Simplified, Spanish, Portuguese-Brazilian, German, Swedish, Japanese, Chinese -- Traditional, Hungarian, Norwegian Nynorsk, Greek, Turkish, Dutch, Czech, Italian, Finnish, Polish) Windows 2000, Sun Solaris/SPARC, Windows Server 2003, i5/OS V5, OS/400 V5.x, AIX 5L, V5, Red Hat Linux, Linux for x86 Series Intel-based servers CD-ROM Digital Disk -- ISO 9660 Standard V2.6.0 IBM Workplace Managed Client V2.6.0 Media Pack Multilingual (English BU01HML International, Portuguese, French, Danish, Russian, Hebrew, Arabic, Korean, Chinese -- Simplified, Spanish, Portuguese-Brazilian, German, Swedish, Japanese, Chinese -- Traditional, Hungarian, Norwegian Nynorsk, Greek, Turkish, Dutch, Czech, Italian, Finnish, Polish) Linux for iSeries Integrated Mid-Market Business Servers, Windows 2000, Solaris (Sun Microsystems), Linux for zSeries Enterprise Servers (Mainframes), i5/OS V5, OS/400 V5.x, AIX 5L, V5 CD-ROM Digital Disk -- ISO 9660 Standard V2.6.0 IBM Workplace Messaging V2.6.0 Media Pack Multilingual (English AH0P1ML International, Portuguese, French, Danish, Russian, Hebrew, Arabic, Korean, Chinese -- Simplified, Spanish, Portuguese-Brazilian, German, Swedish, Japanese, Chinese -- Traditional, Hungarian, Norwegian Nynorsk, Greek, Turkish, Dutch, Czech, Italian, Finnish, Polish) Linux for iSeries Integrated Mid-Market Business Servers, Windows 2000, Sun Solaris/SPARC, Windows Server 2003, i5/OS V5, OS/400 V5.x, AIX 5L, V5, Red Hat Linux CD ROM Digital Disk -- ISO 9660 Standard V2.6.0 IBM Workplace Team Collab V2.6.0 Media Pack Multilingual (English AD04DML International, Portuguese, French, Danish, Russian, Hebrew, Arabic, Korean, Chinese -- Simplified, Spanish, Portuguese-Brazilian, German, Swedish, Japanese, Chinese -- Traditional, Hungarian, Norwegian Nynorsk, Greek, Turkish, Dutch, Czech, Italian, Finnish, Polish) Windows 2000, Sun Solaris/SPARC, Windows Server 2003, i5/OS V5, OS/400 V5.x, AIX 5L, V5, Red Hat Linux, Linux for x86 Series Intel-based servers CD-ROM Digital Disk -- ISO 9660 Standard V2.6.0
Passport Advantage customer: Media pack entitlement details
Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.
IBM Workplace Managed Client V2.6.0
Entitled
maintenance Media Part
offerings packs number
description description
IBM IBM Workplace Managed Client BU01HML
Workplace Multilingual (English
Managed International, Portuguese,
Client French, Danish, Russian,
per User Hebrew, Arabic, Korean,
Chinese -- Simplified,
Spanish,
Portuguese-Brazilian,
German, Swedish, Japanese,
Chinese -- Traditional,
Hungarian, Norwegian
Nynorsk, Greek, Turkish,
Dutch, Czech, Italian,
Finnish, Polish) Linux for
iSeries Integrated
Mid-Market Business Servers,
Windows 2000, Solaris (Sun
Microsystems), Linux for
zSeries Enterprise Servers
(Mainframes), i5/OS V5,
OS/400 V5.x, AIX 5L, V5 CD-ROM
Digital Disk -- ISO 9660
Standard
IBM Workplace Messaging V2.6.0
Entitled
maintenance Media Part
offerings packs number
description description
IBM IBM Workplace Messaging AH0P1ML
Workplace Multilingual (English
Messaging International, Portuguese,
per User French, Danish, Russian,
Hebrew, Arabic, Korean,
Chinese -- Simplified,
Spanish,
Portuguese-Brazilian,
German, Swedish, Japanese,
Chinese -- Traditional,
Hungarian, Norwegian
Nynorsk, Greek, Turkish,
Dutch, Czech, Italian,
Finnish, Polish) Linux for
iSeries Integrated
Mid-Market Business Servers,
Windows 2000, Sun
Solaris/SPARC, Windows
Server 2003, i5/OS V5,
OS/400 V5.x, AIX 5L, V5, Red
Hat Linux CD-ROM Digital
Disk -- ISO 9660 Standard
IBM Workplace Team Collab V2.6.0
Entitled
maintenance Media Part
offerings packs number
description description
IBM IBM Workplace Team Collab AD04DML
Workplace Multilingual (English
Team International, Portuguese,
Collaboration French, Danish, Russian,
per User Hebrew, Arabic, Korean,
Chinese -- Simplified,
Spanish,
Portuguese-Brazilian,
German, Swedish, Japanese,
Chinese -- Traditional,
Hungarian, Norwegian
Nynorsk, Greek, Turkish,
Dutch, Czech, Italian,
Finnish, Polish) Windows
2000, Sun Solaris/SPARC,
Windows Server 2003, i5/OS
V5, OS/400 V5.x, AIX 5L, V5,
Red Hat Linux, Linux for
x86Series Intel-based
servers CD-ROM Digital Disk
-- ISO 9660 Standard
IBM Workplace Collab Learn V2.6.0
Entitled
maintenance Media Part
offerings packs number
description description
IBM IBM Workplace Collab Learn AF0AWML
Workplace Multilingual (English
Collaborative International, Portuguese,
Learning French, Danish, Russian,
per User Hebrew, Arabic, Korean,
Chinese -- Simplified,
Spanish,
Portuguese-Brazilian,
German, Swedish, Japanese,
Chinese -- Traditional,
Hungarian, Norwegian
Nynorsk, Greek, Turkish,
Dutch, Czech, Italian,
Finnish, Polish) Windows
2000, Sun Solaris/SPARC,
Windows Server 2003, i5/OS
V5, OS/400 V5.x, AIX 5L, V5,
Red Hat Linux, Linux for
x86Series Intel-based
servers CD-ROM Digital Disk
-- ISO 9660 Standard
IBM Workplace Collab Services V2.6.0
Entitled
maintenance Media Part
offerings packs number
description description
IBM IBM Workplace Collab Srvices BU01FML
Workplace Multilingual (English
Collaboration International, Portuguese,
Services per French, Danish, Russian,
Processor Hebrew, Arabic, Korean,
Chinese -- Simplified,
Spanish,
Portuguese-Brazilian,
German, Swedish, Japanese,
Chinese -- Traditional,
Hungarian, Norwegian
Nynorsk, Greek, Turkish,
Dutch, Czech, Italian,
Finnish, Polish) Windows
2000, Sun Solaris/SPARC,
Windows Server 2003, i5/OS
V5, OS/400 V5.x, AIX 5L, V5,
Red Hat Linux, Linux for
x86Series Intel-based
servers DVD-UDF -- Single
Side/Layer
IBM Workplace Documents V2.6.0
Entitled
maintenance Media Part
offerings packs number
description description
IBM IBM Workplace Documents BU01GML
Workplace Multilingual (English
Documents International, Portuguese,
per User French, Danish, Russian,
Hebrew, Arabic, Korean,
Chinese -- Simplified,
Spanish,
Portuguese-Brazilian,
German, Swedish, Japanese,
Chinese -- Traditional,
Hungarian, Norwegian
Nynorsk, Greek, Turkish,
Dutch, Czech, Italian,
Finnish, Polish) Windows
2000, Sun Solaris/SPARC,
Windows Server 2003, i5/OS
V5, OS/400 V5.x, AIX 5L, V5,
Red Hat Linux, Linux for
x86 Series Intel-based
servers CD-ROM Digital Disk
-- ISO 9660 Standard
On/Off Capacity on Demand
IBM Workplace Collaboration Services
Part Part description number Collaboration Services D54YNLL Processor Day Per Use-DAY, On Off Capacity on Demand
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| Terms and conditions |
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This product is only available via Passport Advantage. It is not available as shrinkwrap.
Licensing: IBM International Program License Agreement. PoEs are required for all authorized use.
Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.
This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.
License information form numbers
Program Program Form name number number IBM Workplace 5724-L21 L-KBIM-64NQ 7 Collaboration Services IBM Workplace 5724-I26 L-KBIM-64NQ 7 Collaborative Learning IBM Workplace 5724-I60 L-KBIM-64NQ 7 Documents IBM Workplace 5724-I67 L-GHUS-5VVQ 7 Managed Client IBM Workplace 5724-I27 L-KBIM-64NQ 7 Messaging IBM Workplace 5724-I28 L-KBIM-64NQ 7 Team Collaboration
On or near the planned availability date, the LI will be available for review on the IBM Software License Agreement Web site
Limited warranty: Yes
Warranty period: This program includes a warranty for one year from acquisition from IBM or an authorized IBM Business Partner. For one year from acquisition of the program, this warranty provides the customer with access to databases containing program information and FAQs, including any known fixes to defects, which the customer can download or otherwise obtain and install.
Program technical support: Technical support of a program product will be available for a minimum of three years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. Customers will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.
Money-back guarantee: If for any reason you are dissatisfied with the program and you are the original licensee, return it within 30 days from the invoice date, to the party (either IBM or its reseller) from whom you acquired it, for a refund.
- For programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program.
- For programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by the customer.
Copy and use on home/portable computer: No
Volume orders (IVO): No
Passport Advantage applies: Yes and through the Passport Advantage Web site at
Software Maintenance applies: Yes
Software Maintenance, previously referred to as Software Subscription and Technical Support, is included in the IBM International Passport Advantage Agreement. Installation and technical support is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service provides voice and electronic access to IBM support organizations.
IBM includes one year of Software Maintenance with the initial license acquisition of each program acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option, if available.
While your Software Maintenance is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Guide at
Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.
For more information about the Passport Advantage Agreement, visit the Passport Advantage Web site at
iSeries Software Maintenance applies: No
Educational allowance available
Not applicable
On/Off CoD
To be eligible for On/Off CoD pricing, customers must be enabled for temporary capacity on the
corresponding hardware, and the required contract — Z125-6907, Amendment for iSeries and
pSeries® Temporary Capacity On Demand — Software — must be signed prior to use.
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| IBM Electronic Services |
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IBM Global Services has transformed its delivery of hardware and software support services to put
you on the road to higher systems availability. IBM Electronic Services is a Web-enabled solution
that provides you with an exclusive, no additional charge enhancement to the service and support
available on the IBM
platform. These services provide the opportunity for greater system availability due to faster
problem resolution and preemptive monitoring. IBM Electronic Services is comprised of two separate
but complementary elements: IBM Electronic Services news page and IBM Electronic Service Agent™.
IBM Electronic Services news page provides you with a single Internet entry point that replaces the multiple entry points traditionally used by customers to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.
The IBM Electronic Service Agent is no additional charge software that resides on your IBM system. It is designed to
proactively monitor events and transmit system inventory information to IBM on a periodic,
customer-defined timetable. The IBM Electronic Service Agent tracks system inventory, hardware
error logs, and performance information. If the server is under a current IBM maintenance service
agreement or within the IBM warranty period, the Service Agent automatically reports hardware
problems to IBM. Early knowledge about potential problems enables IBM to provide proactive service
that may result in higher system availability and performance. In addition, information collected
through the Service Agent will be made available to IBM service support representatives when they
are helping answer your questions or diagnosing problems.
To learn how IBM Electronic Services can work for you, visit
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| Prices |
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Passport Advantage
For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. Additional information is also available at
Business Partner information
If you are an IBM Business Partner — Distributor for Workstation Software acquiring products from IBM, you may link directly to Business Partner pricing information. An ID and password are required (use IBM ID).
IBM Global Financing
IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, both from IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit
IBM Global Financing offerings are provided through IBM Credit LLC in the United States and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.
Additional financing related Web site
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| Order now |
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To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.
To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).
Phone: 800-IBM-CALL (426-2255)
Fax: 800-2IBM-FAX (242-6329)
Internet: callserv@ca.ibm.com
Mail: IBM Americas Call Centers
Dept. Teleweb Customer Support, 9th floor
105 Moatfield Drive
North York, Ontario
Canada M3B 3R1
Reference: YE001
The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.
Note: Shipments will begin after the planned availability date.
Trademarks
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