IBM Connections Cloud expands support for industry regulatory requirements and delivers more storage and mobile flexibility
IBM Europe, Middle East, and Africa Software Announcement ZP14-0579November 18, 2014
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| At a glance |
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IBM® Connections Cloud provides one-click access to business-grade file sharing, social networking, communities, online meetings, instant messaging, email, and calendar. The power of IBM Connections Cloud is that it is designed to help companies collaborate and easily work with anyone inside or outside their company's firewall. You can purchase these capabilities in bundles or purchase individual services so you can adopt cloud in a way that matches your business needs.
New Features
- Management to HIPAA standards expands Connections Cloud support to the healthcare industry.
- Users receive more storage for their dollar across social and collaboration services.
- Mobile and social capabilities are extended to additional operating systems.
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| Overview |
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IBM Connections Cloud provides an intuitive set of cloud-delivered online technologies for businesses that combine social networking and online collaboration, messaging, and web conference tools. With IBM Connections Cloud, companies benefit from essential and effective collaboration tools that help simplify and improve daily business interactions between customers, partners, and colleagues. The power of IBM Connections Cloud is that it is designed to give companies the ability to collaborate and easily work with others inside and outside the firewall.
Management to HIPAA standards
IBM Connections Cloud manages to HIPAA standards and customers can now enter into Business Associate Agreements (BAA) with IBM.
Increased storage quotas
IBM is expanding the size of storage quotas. These changes are designed to help improve collaboration and sharing of content. The larger storage quotas are:
- Files - 1 TB
- Communities - 50 GB
- Mail - 50 GB
- Wikis - 5 GB
Additional storage is available for purchase as an add-on.
Expanded mobile capabilities and support for additional operating systems
IBM has introduced new capabilities for mobile devices that are designed to help you collaborate and communicate more effectively from anywhere:
- See and hear directly from your network of experts while you are on the go with video chat available on mobile devices.
- Use Mac OS support to sync files easily from your favorite desktop to the cloud.
New language support
IBM Connections Cloud offerings are now available in Czech, Hungarian, and Slovenian.
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| Key prerequisites |
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Visit
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| Planned availability date |
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November 18, 2014
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| Accessibility by people with disabilities |
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A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at
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| Program number |
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| Program number | VRM | Program name |
|---|---|---|
| 5725-F82 | 1.0 | IBM Connections Cloud |
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| Offering Information |
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Product information is available via the Offering Information website
Also, visit the Passport Advantage® websiteBack to top
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| Publications |
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No publications are shipped with this program.
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| Services |
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Global Technology Services
Contact your IBM representative for the list of selected services available in your country, either as standard or customized offerings, for the efficient installation, implementation, or integration of this product.
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| Technical information |
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Specified operating environment
Hardware requirements
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Software requirements
Refer to the Hardware requirements section.
The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.
Compatibility
None.
IBM Electronic Support
The IBM Support Portal is your gateway to technical support. This includes IBM Electronic Support tools and resources, for software and hardware, to help save time and simplify support. The Electronic Support tools can help you find answers to questions, download fixes, troubleshoot, automate data collection, submit and track problems through the Service Request online tool, and build skills. All these tools are made available through your IBM support agreement, at no additional charge. Read about the Electronic Support portfolio of tools
Access the IBM Support Portal Access the online Service Request toolPlanning information
Packaging
This offering is delivered through the Internet. There is no physical media.
This program, when downloaded from a website, contains the applicable IBM license agreement and License Information, if appropriate, which will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.
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| Ordering information |
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For ordering information, consult your IBM representative or authorized IBM Business Partner, or visit
This product is available only via Passport Advantage. It is not available as shrinkwrap.
Product: 5725-F82
Passport AdvantageIBM Connections Cloud
| Part description | Part number |
|---|---|
| IBM Connections Docs Cloud | |
| IBM Connections Docs Cloud Authorized User Overage | D0QBMLL |
| IBM Connections Docs Cloud Authorized User per Month | D0QBKLL |
| IBM Connections Docs Cloud Daily Fee for Partial Month | D0QBLLL |
| Part description | Part number |
|---|---|
| IBM Connections Archive Essentials | |
| IBM Connections Archive Essentials Cloud Authorized User Daily Fee per Partial Month | D0PRJLL |
| IBM Connections Archive Essentials Cloud Authorized User Service Level Agreement | D0PRLLL |
| IBM Connections Archive Essentials Cloud Authorized User per Month | D0PRILL |
| IBM Connections Archive Essentials Cloud Authorized User Overage | D0PRKLL |
| Part description | Part number |
|---|---|
| IBM Connections Cloud Advanced Support | |
| IBM Connections Cloud Advanced Support Authorized User per Month | D11W1LL |
| IBM Connections Cloud Advanced Support Authorized User Daily Fee for Partial Month | D11W2LL |
| IBM Connections Cloud Advanced Support Authorized User Overage | D11W3LL |
| Part description | Part number |
|---|---|
| IBM Connections Cloud S2 for Enterprise Deployment | |
| IBM Connections Cloud S2 for Enterprise Deployment Authorized User Overage | D0NPWLL |
| IBM Connections Cloud S2 for Enterprise Deployment Authorized User per Month | D0NPULL |
| IBM Connections Cloud S2 for Enterprise Deployment Authorized User Daily Fee Partial Month | D0NPVLL |
| Part description | Part number |
|---|---|
| IBM Connections Cloud S2 for Enterprise Deployment Step Up | |
| IBM Connections Cloud S2 for Enterprise Deployment Step Up Authorized User Daily Fee Part Month | D0NPYLL |
| IBM Connections Cloud S2 for Enterprise Deployment Step Up Authorized User Month | D0NPXLL |
| IBM Connections Cloud S2 for Enterprise Deployment Step Up Authorized User Overage | D179JLL |
| Part description | Part number |
|---|---|
| IBM Connections Cloud S1 Step-up | |
| IBM Connections Cloud S1 Step Up Authorized User Daily Fee Partial Month | D0NQ9LL |
| IBM Connections Cloud S1 Step Up Authorized User Overage | D0NQALL |
| IBM Connections Cloud S1 Step Up Authorized User per Month | D0NQ8LL |
| Part description | Part number |
|---|---|
| IBM Connections Social Cloud | |
| IBM Connections Social Cloud Authorized User Daily Fee Partial Month | D0NR8LL |
| IBM Connections Social Cloud Authorized User Overage | D0NR9LL |
| IBM Connections Social Cloud Authorized User per Month | D0NR7LL |
| Part description | Part number |
|---|---|
| IBM Connections Social Cloud Step Up | |
| IBM Connections Social Cloud Step Up Authorized User Daily Fee Partial Month | D0NR6LL |
| IBM Connections Social Cloud Step Up Authorized User Overage | D0NZRLL |
| IBM Connections Social Cloud Step Up Authorized User per Month | D0NR5LL |
| Part description | Part number |
|---|---|
| IBM Connections Cloud S1 Authorized | |
| IBM Connections Cloud S1 Authorized User Daily Fee Partial Month | D0NQCLL |
| IBM Connections Cloud S1 Authorized User Overage | D0NQDLL |
| IBM Connections Cloud S1 Authorized User per Month | D0NQBLL |
| Part description | Part number |
|---|---|
| IBM Connections Meetings Cloud for Enterprise Deployment | |
| IBM Connections Meetings Cloud for Enterprise Deployment Step Up Authorized User Daily Fee Partial Month | D0NRSLL |
| IBM Connections Meetings Cloud for Enterprise Deployment Step Up Authorized User Month | D0NRRLL |
| IBM Connections Meetings Cloud for Enterprise Deployment Step Up Authorized User Overage | D0NZSLL |
| Part description | Part number |
|---|---|
| IBM Connections Chat Cloud | |
| IBM Connections Chat Cloud Authorized User Overage | D17ALLL |
| IBM Connections Chat Cloud Authorized User per Month | D17AJLL |
| IBM Connections Chat Cloud Daily Fee for Partial Month | D17AKLL |
| Part description | Part number |
|---|---|
| IBM Connections Cloud iNotes® | |
| IBM Web Mail Cloud Per Authorized User Daily Fee Partial Month Charge | D0NR2LL |
| IBM Web Mail Cloud Per Authorized User Overage | D0NR3LL |
| IBM Web Mail Cloud Per Authorized User per Month | D0NR1LL |
| Part description | Part number |
|---|---|
| IBM Connections Cloud Meetings Audio Add-on Voice over IP | |
| IBM Audio Conferencing Services for Connections Meetings Cloud Voice over IP Minute per Month | D0YFLLL |
| IBM Audio Conferencing Services for Connections Meetings Cloud Voice over IP Daily Fee for Partial Month | D0YFMLL |
| IBM Audio Conferencing Services for Connections Meetings Cloud Voice over IP Minute Overage | D0YFNLL |
Charge metric
| Program name | PID number | Charge unit description |
|---|---|---|
| IBM Connections Chat on Cloud | 5725-F82 | Per Authorized User |
| IBM Connections Archive Essentials Cloud | 5725-F82 | Per Authorized User |
| IBM Connections Social Cloud | 5725-F82 | Per Authorized User |
| IBM Connections Social Cloud Step Up | 5725-F82 | Per Authorized User |
| IBM Connections Docs Cloud | 5725-F82 | Per Authorized User |
| IBM Connections Cloud S1 | 5725-F82 | Per Authorized User |
| IBM Connections Cloud S1 Step-up | 5725-F82 | Per Authorized User |
| IBM Connections Cloud S2 for Enterprise Deployment | 5725-F82 | Per Authorized User |
| IBM Connections Cloud S2 for Enterprise Deployment Step Up | 5725-F82 | Per Authorized User |
| IBM Connections Meetings Cloud | 5725-F82 | Per Authorized User |
| IBM Connections Cloud Support Add-on | 5725-F82 | Per 1 Authorized User, 1 Contact |
| IBM Web Mail Cloud | 5725-F82 | Per Authorized User |
| IBM Audio Conferencing Services for Connections Meetings Cloud Voice over IP | 5725-F82 | Per Minute |
Authorized User is a unit of measure by which the program can be licensed. An Authorized User is a unique person who is given access to the program. The program may be installed on any number of computers or servers and each Authorized User may have simultaneous access to any number of instances of the program at one time. Licensee must obtain separate, dedicated entitlements for each Authorized User given access to the program in any manner directly or indirectly (for example, via a multiplexing program, device, or application server) through any means. An entitlement for an Authorized User is unique to that Authorized User and may not be shared, nor may it be reassigned other than for the permanent transfer of the Authorized User entitlement to another person.
Note: Some programs may be licensed where devices are considered users. In that case, the following applies. Any computing device that requests the execution of or receives for execution a set of commands, procedures, or applications from the program or that is otherwise managed by the program is considered a separate user of the program and requires an entitlement as if that device were a person.
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| Terms and conditions |
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Passport Advantage Agreement, the International Passport Advantage Express® Agreement, the Cloud Services Agreement and associated Service Descriptions, or the IBM SaaS Terms of Use.
This product is available only via Passport Advantage. It is not available as shrinkwrap.
Subscription
The IBM International Passport Advantage Agreement and the IBM SaaS Terms of Use or the IBM Cloud Services Agreement (CSA) and the Service Description govern your use of this offering.
Agreement for Acquisition of Software Maintenance
Technical supportTechnical support is provided for IBM SaaS and enabling software, as applicable, during the subscription period. Any enhancements, updates, and other materials provided by IBM as part of any such technical support are considered to be part of IBM SaaS or enabling software, as applicable, and therefore governed by the SaaS Terms of Use or the CSA and associated Service Description. Technical support is included with IBM SaaS and is not available as a separate offering.
Refer to additional technical support information in the IBM Software as a Service Terms of Use document for the program.
Terms of use
The program's Terms of Use and CSA Service Description document is available on the IBM Software as a Service Agreements website
Limited warranty
If warranted, refer to the warranty as stated in the Terms of Use document or the Cloud Services Agreement for this offering.
Money-back guarantee
No
Volume orders (IVO)
No
Passport Advantage applies
Yes, and through the Passport Advantage website at
Software Subscription and Support applies
No
System i Software Maintenance applies
No
Variable charges apply
No
Educational allowance available
Education allowance does not apply. Education software allowance does not apply. Special education prices are available for qualified customers through Passport Advantage.
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| Statement of good security practices |
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IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party.
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| IBM Electronic Services |
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Electronic Service Agent™ and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems customers. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support, all at no additional cost to you.
Now integrated into the base operating system of AIX® V5.3, AIX V6.1, and AIX V7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM, which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type smitty esa_main, and select Configure Electronic Service Agent. In addition, ESA now includes a powerful web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent, refer to
The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes.
Benefits
Increased uptime: The Electronic Service Agent™ tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the symptoms, diagnosing the error, and manually calling IBM Support to open a problem record. Its 24x7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night.
Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM. The Electronic Service Agent tool is designed to securely transmit either via the Internet (HTTPS or VPN) or modem to provide customers a single point of exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into a customer's system.
For additional information, please refer to IBM Electronic Service Agent
More accurate reporting: Because system information and error logs are automatically uploaded to the IBM Support center in conjunction with the service request, you are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM, problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.
Customized support: Using the IBM ID entered during activation, you can view system and support information in the My Systems and Premium Search sections of the Electronic Support website at
My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent. Reports are available for any system associated with your IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from your system, you are able to see search results that apply specifically to your systems.
For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit
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| Prices |
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For all local charges, contact your IBM representative.
Business Partner informationIf you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.
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IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.
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| Announcement countries |
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All European, Middle Eastern, and African countries except: Iran, Islamic Republic of, Libya, South Sudan, Sudan, Syrian Arab Republic.
Trademarks
Electronic Service Agent is a trademark of IBM Corporation in the United States, other countries, or both.
IBM, AIX, Global Technology Services, Passport Advantage, System i, iNotes and Express are registered trademarks of IBM Corporation in the United States, other countries, or both.
Other company, product, and service names may be trademarks or service marks of others.
Terms of use
IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Reference to other products in this announcement does not necessarily imply those products are announced, or intend to be announced, in your country. Additional terms of use are located at
For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page