IBM Sametime Unified Telephony Lite Client 8.5.2 simplifies telephony integration into a social business environment

IBM Europe, Middle East, and Africa Software Announcement ZP11-0502
September 20, 2011

Table of contents
Overview Overview Publications Publications
Key prerequisites Key prerequisites Technical information Technical information
Planned availability date Planned availability date Ordering information Ordering information
Description Description Terms and conditions Terms and conditions
Statement of direction Statement of direction Prices Prices
Program number Program number Announcement
countries Announcement countries


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Overview
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IBM® Sametime® is an award-winning platform for unified communications and collaboration. A critical component of your social business strategy, unified communications provides an immediate and cost-effective way to take action across your extended organization.

IBM Sametime Unified Telephony adds capabilities for companies looking to integrate telecommunications into their existing unified communications and collaboration environment to improve collaboration, decision making, speed, and effectiveness of their business processes. It provides users with a consistent communications experience - a single unified phone number that can reach any device, telephony presence, incoming call management, click-to-call, click-to-conference, and softphone capability.

IBM Sametime Unified Telephony Lite Client 8.5.2 simplifies telephony integration into a social business environment as an excellent entry point to step into a full unified communications solution:

  • A new licensing option that enables telephony and video calls from the Sametime software already installed on your desktop with minimal infrastructure requirements.
  • Users can make and receive calls to phone numbers, video conferencing systems or video conferencing end points right from their desktop. Instantly boost your ROI on tele-presence systems, by promoting the utilization of existing video conferencing systems with an easy way to dial into a system and engage in a compelling video conference.
  • Helps reduce telephony costs with IP Telephony, by eliminating the need for desk phone expenditures, home office lines, land line long distance and cellular long distance and domestic and international roaming charges. As adoption spreads, costs continue to decline, allowing you to redirect budget to other projects.
  • Leverages Sametime's new intelligent name and number recognition inside the text chat window to make it easier to reach out to others with just a click.


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Key prerequisites
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For a detailed description of important prerequisites, refer to the product info center at

https://www-304.ibm.com/support/docview.wss?rs=477&uid=swg27020285


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Planned availability date
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September 20, 2011: Electronic availability

September 20, 2011: Media availability

Availability of programs with encryption algorithm in France is subject to French government approval.

Cryptography in this product is limited to password encryption, authentication or digital signature.



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Description
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IBM Sametime Unified Telephony leverages the existing telephony infrastructure, including legacy and IP telephone systems, in both single vendor or heterogeneous PBX environments, to help organizations improve collaboration and business processes. These capabilities can be delivered consistently to all Sametime users, regardless of the phone system they are using, allowing businesses to leverage their existing telephony infrastructure, and deliver the value of unified communications and collaboration to all their users regardless of the company's migration plans to Internet Protocol (IP) telephony.

IBM Sametime Unified Telephony Lite Client V8.5.2 is a new licensing option that provides an easy way to start on the journey towards unified communications:

  • Transform your Sametime Connect Client into a softphone
  • Place and receive calls when configured with a certified telephony, audio, or video conferencing system
    • Call a video end-point (end-client, MCU, or gateway)
    • Call a telephone number or person inside or outside of your organization, whether or not he or she is using Sametime software
    • Make video and audio calls to conference bridges
    • Receive notifications for audio and video calls
  • Leverage Sametime's new intelligent name and number recognition, which appears inside the text chat window, making it easier to reach out to others with a click
  • Utilize standard features: click to call, dial through Quickfind or Dial Pad, raise or lower volume, mute, phonebook, and call history
  • Take advantage of an available upgrade path to the full Sametime Unified Telephony solution

Note: Requires Session Initiated Protocol (SIP) trunk from the Sametime Media Manager to a certified environment.

For a list of certified environments, visit

http://www.ibm.com/sametime

Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) can be requested via the IBM website

http://www.ibm.com/able/product_accessibility/index.html


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Statement of direction
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None.

All statements regarding IBM's plans, directions, and intent are subject to change or withdrawal without notice.



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Program number
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Program    VRM                          Program name
number
 
5725-E66   8.5.2                        IBM Sametime Unified
                                        Telephony Lite Client



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Education support
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IBM training provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers are on the IBM training website

http://www.ibm.com/services/learning/

Contact your IBM representative for course information.

IBM Software Services for Education provides education to support many IBM offerings. For a complete list of offerings visit the website at

http://www.ibm.com/software/lotus/training

Technical Skills Software Workshop

No-fee technical skills training workshops (English only) for this product are offered to customers and Business Partners to gain hands-on skills for installing, configuring, operating, and supporting this product. The workshops are ideal for customers and Business Partners who are in the process of evaluating, or have already purchased it. Workshops are modeled to be 50% to 70% hands-on labs and are continually updated to current product release.

Workshops are delivered in multiple formats: traditional classroom, self-paced (self-study), and instructor-led e-learning. All formats have the same content.

Traditional classroom workshops are scheduled and delivered in-person worldwide at IBM and non-IBM locations throughout the year.

Self-paced/self-study workshops enable the student to view the workshop presentations and execute the labs on their own schedule with no travel required. The presentations have speaker notes and allow the student full control to navigate the information. Students reserve a one week period to run the labs on a remote, supported, live environment. Support is provided through a monitored forum.

Note: A fast Internet connection is required.

For more details on current workshop content, schedules, and to register for any workshop format, visit

https://www-304.ibm.com/jct01005c/isv/spc/events/index.jsp


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Offering Information
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Product information is available via the Offering Information website

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® website

http://www.ibm.com/software/passportadvantage


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Publications
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No publications are shipped with this product.

The IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the US) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries.



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Technical information
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Specified operating environment

Hardware requirements

For a detailed description of hardware and software requirements, refer to the product info center at

https://www-304.ibm.com/support/docview.wss?rs=477&uid=swg27020285
Software requirements

None.

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Planning information

Customer responsibilities

Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express®. Product upgrades and technical support are provided by the Software Subscription and Support (also referred to as Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and technical support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available.

Packaging

L-MCOS-8D3PTM

IBM Sametime Unified Telephony Lite Client V8.5.2 will be distributed via electronic software distribution (ESD).

  • The LI form number for IBM Sametime Unified Telephony Lite Client V8.5.2 is L-MCOS-8D3PTM .

Security, auditability, and control

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.

Global Technology Services

Contact your IBM representative for the list of selected services available in your country, either as standard or customized offerings for the efficient installation, implementation, or integration of this product.



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Ordering information
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For ordering information, consult your IBM representative or authorized IBM Business Partner, or visit

http://www-306.ibm.com/software/support/pa.html

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Product information

Licensed function title             Product group   Product
                                                    category
 
IBM Sametime Unified Telephony      Sametime        Sametime
Lite Client

Program name                          PID        Charge unit
                                      number     description
 
IBM Sametime Unified Telephony Lite   5725-E66   Per Authorized
Client                                           User

Charge metrics definitions

Authorized User

Authorized User is the unit of measure by which this program is licensed. An Authorized User is an individual (named or unnamed) within or outside of your enterprise. The program may be installed on one or more computers or servers and accessed by the number of users authorized by the Proof of Entitlement (PoE). You must have an entitlement for each Authorized User accessing the program or any program component in any manner directly or indirectly (for example, via a multiplexing program, device, or application server) through any means.

Passport Advantage program licenses

IBM Sametime Unified Telephony Lite Client

Part description                                         Part
                                                         number
 
IBM Sametime Unified Telephony Lite Client
IBM Sametime Unified Telephony Per Authorized User       E0C23LL
 Annual SW S&S Rnwl
IBM Sametime Unified Telephony Per Authorized User Lic   D0JDALL
 + SW S&S 12 Mo
IBM Sametime Unified Telephony Per Authorized User SW    D0JD9LL
 S&S Reinstate 12 Mo



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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use.

Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

License Information form number
Program name                              Program    Form number
                                          number
 
IBM Sametime Unified Telephony Lite       5725-E66   L-MCOS-8D3PTM
Client

The program's License Information will be available for review on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product version or release will be available for a minimum of three years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

For clarification, note that if for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

  • For clarification, note that for programs acquired under the IBM International Passport Advantage Agreement, this term applies only to your first acquisition of the program.
Volume orders (IVO)

No

Passport Advantage applies

Yes, and through the Passport Advantage website at

http://www.ibm.com/software/passportadvantage

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Usage restriction

Yes. For additional information, refer to the License Information Document that is available on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf
International Passport Agreement
Software Subscription and Support (Software Maintenance)

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Subscription and Support (also referred to as Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support (also referred to as Software Maintenance) is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support (also referred to as Software Maintenance) does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
System i Software Maintenance applies

No

Educational allowance available

Education allowance does not apply.

Education software allowance does not apply.

Special education prices are available for qualified customers through Passport Advantage.



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IBM Electronic Services
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IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.



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Prices
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Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner, or authorized IBM Business Partner for Software ValueNet®, if applicable. Additional information is also available at

http://www.ibm.com/software/passportadvantage

Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller/emea/channelannouncement

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, both from IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financial benefit

Financing from IBM Global Financing helps you preserve cash and credit lines, enables more technology acquisition within current budget limits, permits accelerated implementation of economically attractive new technologies, offers payment and term flexibility, and can help match project costs to projected benefits. Financing is available worldwide for credit-qualified customers.



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Announcement countries
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All European, Middle Eastern, and African countries except:

  • Iran
  • Libyan Arab Republic
  • Sudan
  • Syria
Trademarks

Electronic Service Agent is a trademark of IBM Corporation in the United States, other countries, or both.

IBM, Sametime, Passport Advantage, Express and ValueNet are registered trademarks of IBM Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Reference to other products in this announcement does not necessarily imply those products are announced, or intend to be announced, in your country. Additional terms of use are located at

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For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

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Terms of use