IBM Lotus Notes access for SAP solutions introduces new capabilities for IBM Lotus Notes and SAP application integration of data and business processes

IBM United States Software Announcement 206-116
May 16, 2006

 

 ENUS206-116.PDF (55KB)

Table of contents   Document options  
TOC link At a glance TOC link Publications
TOC link Overview TOC link Ordering information
TOC link Availability date TOC link Terms and conditions
TOC link Description TOC link IBM Electronic Services
TOC link Statement of direction TOC link Prices
TOC link Offering Information TOC link Order now
 
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At a glance

IBM Lotus Notes access for SAP solutions allows for integration of Lotus Notes applications with SAP data and business processes, allowing Lotus Notes users to easily work from within their familiar client environment.

The Lotus Notes 7.0.1 client now:

  • Allows Lotus Notes users to easily access SAP information in order to help them increase productivity and make better decisions.
  • Provides out-of-the-box integration of Lotus Notes applications with SAP data and business processes.
  • Leverages your existing investments in Lotus Notes and SAP infrastructure.
  • Helps extend your Lotus Notes/Domino® applications by leveraging existing SAP assets.
  • Helps reduce training costs for end users by providing a seamless working environment within Lotus Notes.
  • Empowers end users to be more self-sufficient, which can help reduce administrative costs.
  • Utilizes the powerful replication capabilities of Lotus Notes to take SAP data offline, helping to keep employees productive when out of the office.
  • Extends the security-rich capabilities of Lotus Notes to SAP data, whether the user is connected or working offline.

For ordering, contact:

Your IBM representative or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).
 
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Overview

IBM Lotus Notes® access for SAP solutions is a new feature of the Lotus Notes 7.0.1 client that delivers a seamless environment between SAP applications and Lotus Notes. With this new feature, an end user can access data from SAP via the Lotus Notes client and take action on that data. Information can be changed and automatically updated within the SAP product. Out of the box, IBM provides a set of templates that you can install and use immediately. You also have the option to customize these templates using IBM Lotus® Domino Designer® and LotusScript®.

The IBM Lotus Notes access for SAP solutions feature can help create greater value for customers who use both Lotus Notes and SAP applications.

This solution provides simple implementation, rapid deployment, and runs on the Microsoft™ Windows™ platform.

The capabilities of IBM Lotus Notes access for SAP solutions will include a total of seven use cases. The first five will be delivered with Lotus Notes 7.0.1. An additional two will be delivered with Lotus Notes 7.0.2. These new use cases are delivered as modified Lotus Notes templates that can be deployed to any set of users, or across your entire organization. Each user of these templates must be a licensed user of Lotus Notes and must also hold the appropriate licensing for SAP. Terms associated with this new feature can be reviewed on the following IBM Software License Agreement Web site

To view these terms, search under License information document L-GHUS-6N4M8B.

Refer to Software Announcement 206-028 , dated February 7, 2006.
 
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Availability date

May 16, 2006: Electronic software delivery (English only with German to follow)
 
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Description

IBM Lotus Notes access for SAP solutions is a new feature of Lotus Notes® that delivers a seamless environment between SAP applications and Lotus Notes.

IBM Lotus Notes access for SAP solutions is designed to increase employee productivity through integration of business processes and data in SAP. The Lotus Notes customer can work within their familiar user interface and workflow environment of Lotus Notes. The IBM Lotus Notes access for SAP solutions feature can help create greater value for customers who use both Lotus Notes and SAP applications and can help leverage the existing investments in both Lotus Notes and SAP applications.

Out of the box, IBM provides a set of pre-packaged templates that you can install and use immediately. Each user of these templates must be a licensed user of both Lotus Notes and must also be appropriately licensed for the applicable SAP applications.

The new out-of-the-box application templates include:

  1. Vacation/Leave Request
  2. Time Reporting
  3. Contact Management
  4. Report Generation
  5. Lotus Notes/SAP Workflow integration
  6. Meeting Scheduling
  7. Employee Self-Service/Manager Self-service

With this new functionality, an end user can access data from SAP via the Lotus Notes client and take action on that data. Information can be changed and automatically updated in the SAP application.

We will provide the first five templates in Lotus Notes 7.0.1 and the remaining two templates in 7.0.2.

IBM Lotus Notes access for SAP solutions will support English and German.

Accessibility by people with disabilities

IBM strives to provide accessible solutions for customers with disabilities and where full accessibility is not met, customers are advised on workable alternatives, where possible, to meet their needs.

Section 508 of the U.S. Rehabilitation Act

IBM makes no representation about the Section 508 status of the third-party electronic and information technology product in this offering. Contact the vendor for specific, current information on the Section 508 status of this product.
 
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Statement of direction

IBM continues to demonstrate their commitment to the growth of the Lotus Notes and Domino platform by leveraging IBM's technical innovations. IBM continues to provide additional business value to the Lotus Notes and Domino customer.

All statements regarding IBM's plans, directions, and intent are subject to change or withdrawal without notice.

Trademarks

 
Lotus Notes, Domino Designer, Lotus, LotusScript, Domino, and Notes are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Microsoft and Windows are trademarks of Microsoft Corporation.
 
Other company, product, and service names may be trademarks or service marks of others.

 
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Offering Information

Product information is available via the Offering Information Web site

Also, visit the Passport Advantage® Web site


 
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Publications

No publications are shipped with this product.

The IBM Publications Center

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 50 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries free of charge.
 
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Ordering information

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Product information

Licensed function       Product           Product
title                   group             category
 
IBM Lotus(R)            Notes(R)/         Domino
 Domino(R)               Domino            Enterprise
 Collaboration                             Server
 Express
IBM Lotus Domino        Notes/Domino      Domino
 Designer                                  Enterprise
                                           Server
IBM Lotus Domino        Notes/Domino      Domino
 Enterprise                                Enterprise
 Server                                    Server
IBM Lotus Domino        Notes/Domino      Domino
 Messaging                                 Enterprise
 Express                                   Server
IBM Lotus Domino        Notes/Domino      Domino
 Messaging                                 Messaging
 Server                                    Server
IBM Lotus Domino        Notes/Domino      Domino Utility
 Utility Express                           Server
IBM Lotus Domino        Notes/Domino      Domino Utility
 Utility Server                            Server
IBM Lotus Domino        Notes/Domino      Domino
 Web Access for                            Enterprise
 Collaboration                             Server
IBM Lotus Domino        Notes/Domino      iNotes(TM)
 Web Access for
 Collaboration
 Limited Use
 
Licensed function       Product           Product
title                   group             category
 
IBM Lotus Domino        Notes/Domino      Domino
 Web Access for                            Enterprise
 Messaging                                 Server
IBM Lotus Domino        Notes/Domino      iNotes
 Web Access for
 Messaging
 Limited Use
IBM Lotus Domino        Notes/Domino      Domino
 Webmail                                   Enterprise
                                           Server
IBM Lotus Notes         Notes/Domino      Notes Client
 for Collaboration
 
 Limited Use
IBM Lotus Notes         Notes/Domino      Domino
 for Messaging                             Enterprise
 Limited Use                               Server
IBM Lotus Notes         Notes/Domino      Domino
 with                                      Enterprise
 Collaboration                             Server
IBM Lotus Notes         Notes/Domino      Domino
 with Messaging                            Messaging
                                           Server
 
Program                  PID           Charge unit
name                     number        description
 
IBM Lotus Domino         5724-E62      Users
 Designer
IBM Lotus Domino         5724-E62      Processors
 Enterprise Server
IBM Lotus Domino         5724-E62      Processor Day
 Enterprise Server
IBM Lotus Domino         5724-E62      Processors
 Enterprise Server
 Linux(TM) on Z
IBM Lotus Domino         5724-E62      Processor Day
 Messaging Server
IBM Lotus Domino         5724-E62      Processors
 Messaging Server
IBM Lotus Domino         5724-E62      Processors
 Messaging Server
 Linux on Z
IBM Lotus Domino         5724-E62      Processors
 Utility Server
IBM Lotus Domino         5724-E62      Processor Day
 Utility Server
IBM Lotus Domino         5724-E62      Processors
 Utility Server
 Linux on Z
IBM Lotus Domino         5724-E62      Users
 Web Access
 Collaboration
IBM Lotus Domino         5724-E62      Users
 Web Access
 Messaging
IBM Lotus Domino         5724-E62      Users
 Collaboration
 Express
IBM Lotus Domino         5724-E62      Users
 Messaging Express
IBM Lotus Domino         5724-E62      Processors
 Utility Express
IBM Lotus Domino         5724-E62      Users
 Web Access for
 Collaboration
 Limited Use
IBM Lotus Domino         5724-E62      Users
 Web Access for
 Messaging
 Limited Use
IBM Lotus Domino         5724-E62      Users
 Webmail
 
Program                  PID           Charge unit
name                     number        description
 
IBM Lotus Notes for      5724-E62      Users
 Collaboration
 Limited Use
IBM Lotus Notes for      5724-E62      Users
 Messaging
 Limited Use
IBM Lotus Notes          5724-E62      Users
 with
 Collaboration
IBM Lotus Notes          5724-E62      Users
 with
 Messaging

Charge metrics definitions

Processor

In Full Capacity charging, Proofs of Entitlement (PoEs) must be acquired for all activated "processors" (available for use) that are on the server where the program or a component of the program is run.

  1. If there are program components included in the offering whose function is not to be included in the charge metric, these must be listed in the Program-unique Terms of the License Information.
  2. IBM defines a physical processor in a computer as a functional unit that interprets and executes instructions. A physical processor consists of at least an instruction control unit and one or more arithmetic and logic units.
  3. Multi-core technology allows two or more processors (commonly called "cores") to be active on a single silicon chip. Unless otherwise announced, with multi-core technology, IBM considers each "core" to be a physical processor. For example, in a dual-core chip, there are two physical processors residing on the single silicon chip.
  4. In the zSeries' Integrated Facility for Linux (IFL) environment, each IFL engine is considered a single "physical processor."
  5. Threading, a technique which makes a single processor seem to perform as two or more, does not affect the count of physical processors.
  6. Where "blade" technology is employed, each "blade" is considered a separate server and charging is based upon the total number of processors on the blade on which the program is run.

Processor Day

Processor Day is a daily charge that allows customers to purchase additional capacity during peak periods. This applies to per-CPU products only and requires the customer to already own a per-CPU license of the product.

Authorized user

An authorized user (user) is one and only one individual, machine, program, or device with a specific identity (ID) within or outside your enterprise.

A PoE is evidence of your authorization to use a program and is required for each user accessing the program or any component, application, feature, function, and/or capability thereof, either directly or indirectly, through any means on behalf of the user in any manner.

The program may be installed on one or more computers, and accessed by multiple users provided that a user authorization has been obtained for each individual user.

  1. Users have unique specific identity and IDs cannot be shared.
  2. An ID may establish one or more connections and count as a single user.
  3. An ID may only be reassigned for the long-term replacement of personnel, machine, program, or device.

Passport Advantage program licenses

IBM Lotus Notes/Domino

Part                                   Part
description                            number
 
IBM Lotus Domino Designer(R)
 
Domino Designer Users License          D5CSCLL
 and SW Maintenance 12 Months
Domino Designer Users SW               E1CSFLL
 Maintenance Annual Renewal
Domino Designer Users SW               D5CSGLL
 Maintenance Reinstatement 12
 Months
 
IBM Lotus Domino Webmail
 
Domino Webmail Users License           D52BYLL
 and SW Maintenance 12 Months
Domino Webmail Users SW                E00QVLL
 Maintenance Annual Renewal
Domino Webmail Users SW                D52BZLL
 Maintenance Reinstatement 12
 Months
 
IBM Lotus Domino Messaging
 Server
 
Domino Messaging Server                D51NULL
 Processors License and SW
 Maintenance 12 Months
Domino Messaging Server                E00IMLL
 Processors SW Maintenance
 Annual Renewal
Domino Messaging Server                D51NWLL
 Processors SW Maintenance
 Reinstatement 12 Months
 
IBM Lotus Domino Enterprise
 Server
 
Domino Enterprise Server               D5274LL
 Processor from Domino Msg Trdup
 Lic+SW Maint 12 MO
Domino Enterprise Server               D51NRLL
 Processors License and SW
 Maintenance 12 Months
Domino Enterprise Server               E00ILLL
 Processors SW Maintenance
 Annual Renewal
Domino Enterprise Server               D51NTLL
 Processors SW Maintenance
 Reinstatement 12 Mont
 
IBM Lotus Notes with Messaging
 
Notes with Messaging User from         D5D2HLL
 Competitive eMail Trdup Lic+SW
 Maint 12 MO
Notes with Messaging User from         D54TWLL
 IBM OEM Trdup Lic+SW
 Maint 12 MO
Notes with Messaging Users             D5CPILL
 License and SW Maintenance 12
 Months
Notes with Messaging Users SW          E1CPKLL
 Maintenance Annual Renewal
Notes with Messaging Users SW          D5CPLLL
 Maintenance Reinstatement 12
 Months
 
Part                                   Part
description                            number
 
IBM Lotus Notes with
 Collaboration
 
Notes Collaboration Usr frm            D5CS5LL
 Notes Msg or DWA Collab Trdup
 Lic+SW Maint 12 MO
Notes with Collaboration User          D5CS4LL
 frm Competitive eMail Trdup
 Lic+SW Maint 12 MO
Notes with Collaboration User          D54TXLL
 from IBM OEM User Trdup Lic+SW
 Maint 12 MO
Notes with Collaboration Users         D5CS2LL
 License and SW Maintenance 12
 Months
Notes with Collaboration Users         E1CS6LL
 SW Maintenance Annual Renewal
Notes with Collaboration Users         D5CS7LL
 SW Maintenance Reinstatement
 12 Months
 
IBM Lotus Domino Web Access for
 Messaging
 
Domino Web Access Messaging User       D5D5LLL
 SW Maint Reinstate 12 MO
Domino Web Access Messaging User       E1D5KLL
 Annual SW Maint Renewal
Domino Web Access Messaging User       D5D5ILL
 Lic+SW Maint 12 MO
Domino Web Access Messaging Usr        D5D5ULL
 frm Competitive Usr Trdup Lic+SW
 Maint 12 MO
Domino Web Access Msg User from        D52BPLL
 Domino Webmail Usr Trdup Lic+SW
 Maint 12 MO
 
IBM Lotus Domino Web Access for
 Collaboration
 
Domino Web Access Collab Usr frm       D5CGNLL
 Competitive eMail Trdup Lic+SW
 Maint 12 MO
Domino Web Access Collab Usr frm       D5D2LLL
 DWA Messaging Usr Trdup Lic+SW
 Maint 12 MO
Domino Web Access Collab Usr frm       D52BQLL
 Domino Webmail Usr Trdup Lic+SW
 Maint 12 MO
Domino Web Access Collaboration        E1CGPLL
 User Annual SW Maint Renewal
Domino Web Access Collaboration        D5CGLLL
 User LIC+SW Maint 12 MO
Domino Web Access Collaboration        D5CGQLL
 User SW Maint Reinstatement
 12 MO
 
IBM Lotus Domino Utility Server
 
Domino Utility Server                  D51NYLL
 Processors License and SW
 Maintenance 12 Months
Domino Utility Server                  E00INLL
 Processors SW Maintenance
 Annual Renewal
Domino Utility Server                  D51P1LL
 Processors SW Maintenance
 Reinstatement 12 Months
 
IBM Lotus Domino Utility Express
 
Domino Utility Express Per             D52VULL
 Processor License and SW
 Maintenance 12 Months
Domino Utility Express Per             E0101LL
 Processor SW Maintenance Annual
 Renewal
Domino Utility Express Per             D52VVLL
 Processor SW Maintenance
 Reinstatement 12 Months
 
Part                                   Part
description                            number
 
IBM Lotus Domino Collaboration
 Express
 
Domino Collaboration Express           D52WSLL
 User frm Competitor TrdUp
 Lic and SW Maint 12 Mo
Domino Collaboration Express           D53V9LL
 User frm Dom Msg Expr TrdUp
 Lic and SW Maint 12 MO
Domino Collaboration Express           D52VQLL
 Users License and SW Maintenance
 12 Months
Domino Collaboration Express           E00ZZLL
 Users SW Maintenance Annual
 Renewal
Domino Collaboration Express           D52VRLL
 Users SW Maintenance
 Reinstatement 12 Months
Domino Collaboration Express           D54TZLL
 from IBM OEM TrdUp Lic and SW
 Maint 12 MO
 
IBM Lotus Domino Messaging
 Express
 
Domino Messaging Express User          D53V8LL
 from Competitor User TrdUp
 Lic and SW Maint 12 MO
Domino Messaging Express User          D54TYLL
 from IBM OEM User TrdUp Lic
 and SW Maint 12 MO
Domino Messaging Express Users         D53V5LL
 License and SW Maintenance 12
 Months
Domino Messaging Express Users         E01B3LL
 SW Maintenance Annual Renewal
Domino Messaging Express Users         D53V6LL
 SW Maintenance Reinstatement
 12 Months
 
IBM Lotus Domino Web Access for
 Collaboration Limited Use
 
DWA Collaboration Lmtd Use Users       D53TBLL
 License and SW Maintenance 12
 Months
DWA Collaboration Lmtd Use Users       E01ADLL
 SW Maintenance Annual Renewal
DWA Collaboration Lmtd Use Users       D53TCLL
 SW Maintenance Reinstatement 12
 Months
 
IBM Lotus Notes for Messaging
 Limited Use
 
Notes Messaging Limited Use            D53T5LL
 Users License and SW Maintenance
 12 Months
Notes Messaging Limited Use            E01AALL
 Users SW Maintenance Annual
 Renewal
Notes Messaging Limited Use            D53T6LL
 Users SW Maintenance
 Reinstatement 12 Months
 
IBM Lotus Notes for
 Collaboration Limited Use
 
Notes Collaboration Lmtd Use           D53T7LL
 Users License and SW Maintenance
 12 Months
Notes Collaboration Lmtd Use           E01ABLL
 Users SW Maintenance Annual
 Renewal
Notes Collaboration Lmtd Use           D53T8LL
 Users SW Maintenance
 Reinstatement 12 Months
 
IBM Lotus Domino Web Access for
 Messaging Limited Use
 
DWA Messaging Limited Use Users        D53T9LL
 License and SW Maintenance 12
 Months
DWA Messaging Limited Use Users        E01ACLL
 SW Maintenance Annual Renewal
DWA Messaging Limited Use Users        D53TALL
 SW Maintenance Reinstatement 12
 Months

Cross-platform product for use on IBM eServer zSeries®

Order the part numbers that follow when there is an intention to acquire this cross-platform product for deployment on the zSeries/S/390® platform. This set of part numbers provides the identical supply and authorization as the other set in this announcement. The distinction is to identify the planned deployment platform.

Program name/                          Part
description                            number
 
Domino Enterprise Processor            D53HCLL
 Linux on Z SW Maintenance
 Reinstatement 12 MO
Domino Enterprise Processor            D53HBLL
 Linux on Z License and SW
 Maintenance 12 Months
Domino Enterprise Processor for        E016YLL
 Linux on Z SW Maintenance Annual
 Renewal
Domino Messaging Processor Linux       D53H9LL
 on Z License and SW Maintenance 12
 Months
Domino Messaging Processor Linux       D53HALL
 on Z SW Maintenance
 Reinstatement 12 MO
Domino Messaging Processor for         E016XLL
 Linux on Z SW Maintenance Annual
 Renewal
Domino Utility Processor for           D53HDLL
 Linux on Z License and SW
 Maintenance 12 Months
Domino Utility Processor for           E016ZLL
 Linux on Z SW Maintenance Annual
 Renewal
Domino Utility Processor for           D53HELL
 Linux on Z SW Maintenance
 Reinstatement 12 MO

On/Off Capacity on Demand (On/Off CoD)

Part                                   Part
description                            number
 
IBM Lotus Domino Enterprise Server
 
Domino Enterprise Processor            ASPH8LL
 Day Per Use-Day, On Off
 Capacity on Demand
 
IBM Lotus Domino Messaging Server
 
Domino Messaging Processor             ASPH7LL
 Day Per Use-Day, On Off
 Capacity on Demand
 
IBM Lotus Domino Utility Server
 
Domino Utility Processor               ASPH9LL
 Day Per Use-Day, On Off
 Capacity on Demand

 
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Terms and conditions

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Licensing: IBM International Program License Agreement. PoEs are required for all authorized use.

Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.

License information form numbers

Program                     Program       Form
name                        number        number
 
IBM Lotus Domino 7.0.1      5724-E62      L-GHUS-6ENK5
IBM Lotus Notes 7.0.1       5724-E62      L-GHUS-6ENK7

On or near the planned availability date, the LI will be available for review on the IBM Software License Agreement Web site

Limited warranty: Yes

Warranty: This program includes a warranty for one year from acquisition from IBM or an authorized IBM Business Partner. For one year from acquisition of the program, this warranty provides the customer with access to databases containing program information and FAQs, including any known fixes to defects, which the customer can download or otherwise obtain and install.

Program technical support: Technical support of a program product will be available for a minimum of three years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. Customers will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee: If for any reason you are dissatisfied with the program and you are the original licensee, return it within 30 days from the invoice date, to the party (either IBM or its reseller) from whom you acquired it, for a refund.

  • For programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program.
  • For programs acquired under any of IBM's On/Off CoD software offerings, this term does not apply since these offerings apply to programs already acquired and in use by the customer.

Copy and use on home/portable computer: No

Volume orders (IVO): No

Passport Advantage applies: Yes, and through the Passport Advantage Web site at

Software Maintenance applies: Yes

Software Maintenance, previously referred to as Software Subscription and Technical Support, is included in the IBM International Passport Advantage Agreement. Installation and technical support is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service provides voice and electronic access to IBM support organizations.

IBM includes one year of Software Maintenance with the initial license acquisition of each program acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option, if available.

While your Software Maintenance is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions; and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Guide at

Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.

For more information about the Passport Advantage Agreement, visit the Passport Advantage Web site at

iSeries™ Software Maintenance applies: No

Educational allowance available

Not applicable

On/Off CoD

To be eligible for On/Off CoD pricing, customers must be enabled for temporary capacity on the corresponding hardware, and the required contract — Z125-6907, Amendment for iSeries and pSeries® Temporary Capacity On Demand — Software — must be signed prior to use.
 
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IBM Electronic Services

IBM Global Services has transformed its delivery of hardware and software support services to put you on the road to higher systems availability. IBM Electronic Services is a Web-enabled solution that provides you with an exclusive, no-additional-charge enhancement to the service and support available on the IBM eServer platform. These services provide the opportunity for greater system availability due to faster problem resolution and preemptive monitoring. IBM Electronic Services is comprised of two separate but complementary elements: IBM Electronic Services news page and IBM Electronic Service Agent™.

IBM Electronic Services news page provides you with a single Internet entry point that replaces the multiple entry points traditionally used by customers to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The IBM Electronic Service Agent is no-additional charge software that resides on your IBM eServer system. It is designed to proactively monitor events and transmit system inventory information to IBM on a periodic, customer-defined timetable. The IBM Electronic Service Agent tracks system inventory, hardware error logs, and performance information. If the server is under a current IBM maintenance service agreement or within the IBM warranty period, the Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to provide proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent will be made available to IBM service support representatives when they are helping answer your questions or diagnosing problems.

To learn how IBM Electronic Services can work for you, visit


 
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Prices

Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. Additional information is also available at

Business Partner information

If you are an IBM Business Partner — Distributor for Workstation Software acquiring products from IBM, you may link directly to Business Partner pricing information. An ID and password are required (use IBM ID)

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, both from IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

IBM Global Financing offerings are provided through IBM Credit LLC in the United States and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.
 
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Order now

To order, contact the Americas Call Centers or your local IBM representative.

To identify your local IBM representative, call 800-IBM-4YOU (426-4968).

 Phone:     800-IBM-CALL (426-2255)
 Fax:       800-2IBM-FAX (242-6329)
 Internet:  callserv@ca.ibm.com
 Mail:      IBM Americas Call Centers
            Dept. Teleweb Customer Support, 9th floor
            105 Moatfield Drive
            North York, Ontario
            Canada M3B 3R1
 
 Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

 
iNotes, iNotes, iSeries, and Electronic Service Agent are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
The e-business logo, eServer, Passport Advantage, Domino, Lotus, Notes, Lotus Notes, Domino Designer, zSeries, S/390, pSeries, and PartnerWorld are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Linux is a trademark of Linus Torvalds in the United States, other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.

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