IBM Business Automation Workflow V20.0 delivers support for Docker containers running in Kubernetes environments

IBM United States Software Announcement 220-169
June 23, 2020

Table of contents
OverviewOverviewTechnical informationTechnical information
Key requirementsKey requirementsOrdering informationOrdering information
Planned availability datePlanned availability dateTerms and conditionsTerms and conditions
Program numberProgram numberPricesPrices
PublicationsPublicationsOrder nowOrder now


Overview

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IBM® Business Automation Workflow is software that combines business process management and case management capabilities in a single integrated workflow solution. It unites information processes and users to provide a 360-degree view of work. This enhanced view can help drive more successful business outcomes.

Version 20.0 of Business Automation Workflow adds support for running Business Automation Workflow applications, including those created with IBM Business Process Manager and IBM Case Manager, in a Docker container runtime orchestrated by Kubernetes.

Another new capability is Intelligent Task Prioritization. This can predict a skill score and a performance score for every task in the worker's task list, relative to all the other workers. The worker's list is sorted with the high-valued, high-skill, and high-performance tasks at the top of the list. The worker can then prioritize their time on the highest valued tasks, which can lead to an overall, more effective workplace.

Additionally, IBM Business Automation Insights is available as a component of Business Automation Workflow. With Business Automation Insights, you can capture the events that are generated by Business Automation Workflow business processes and cases, aggregate them into business-relevant key performance indicators (KPIs), and display them on meaningful dashboards to analyze your business data.

For more information about the previously announced capabilities and ordering options for Business Automation Workflow, see the Software Announcements listed in the Reference information section.



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Key requirements

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Specific hardware and software requirements for Business Automation Workflow will be available in IBM Knowledge Center on June 26, 2020.

For more details, see the Technical information section.



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Planned availability date

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June 26, 2020



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Reference information

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To learn more about previously announced capabilities and ordering options for Business Automation Workflow, see the following Software Announcements:

  • Software Announcement 220-067, dated May 5, 2020
  • Software Announcement 220-154, dated March 24, 2020
  • Software Announcement 220-118, dated February 18, 2020
  • Software Announcement 219-503, dated November 19, 2019
  • Software Announcement 219-110, dated April 9, 2019
  • Software Announcement 219-162, dated March 19, 2019
  • Software Announcement 218-539, dated December 11, 2018
  • Software Announcement 218-323, dated July 17, 2018
  • Software Announcement 218-225, dated April 17, 2018
  • Software Announcement 218-116, dated March 13, 2018

For more information about IBM Business Automation Insights as a component of IBM Cloud Pak® for Automation, see the following Software Announcements:

  • Software Announcement 219-477, dated October 22, 2019
  • Software Announcement 219-411, dated August 13, 2019
  • Software Announcement 219-244, dated June 3, 2019



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Program number

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Program number VRM Program name
5737-H41 20.0.0 IBM Business Automation Workflow


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Publications

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Documentation will be available in IBM Knowledge Center on June 26, 2020.



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Services

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Software Services

IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of the lab-based software services team and the business consulting, project management, and infrastructure expertise of the IBM Global Services team. Also, IBM extends the reach of IBM Software Services through IBM Business Partners to provide an extensive portfolio of capabilities. IBM provides the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services, contact your Lab Services Sales or Delivery Leader.



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Technical information

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Specified operating environment

Hardware requirements

Business Automation Workflow requires:

  • A workstation that supports one of the web browsers as listed in the Software requirements section
  • A direct, internet connection

For specific hardware requirements, see the IBM Support website on June 26, 2020.

Software requirements

Business Automation Workflow requires one of the following supported web browsers:

  • Microsoft™ Internet Explorer 11 and future fix packs
  • Mozilla Firefox, latest version for your operating system and ESR 68
  • Microsoft Edge, latest version for your operating system
  • Google Chrome, latest version for your operating system
  • Safari, latest version for Mac

For specific software requirements, see the IBM Support website on June 26, 2020.

IBM Support

IBM Support is your gateway to technical support tools and resources that are designed to help you save time and simplify support. IBM Support can help you find answers to questions, download fixes, troubleshoot, submit and track problem cases, and build skills. Learn and stay informed about the transformation of IBM Support, including new tools, new processes, and new capabilities, by going to the IBM Support Insider.

For additional information on this support lifecycle, see the IBM Business Automation Workflow Software Support Lifecycle Policy website.

Planning information

Packaging

This offering is delivered through the internet as an electronic download. There is no physical media.



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Ordering information

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For ordering information, consult your IBM representative or IBM Business Partner, or go to the Passport Advantage® website.

This product is only available through Passport Advantage. It is not available as shrinkwrap.

These products may only be sold directly by IBM or by IBM Business Partners.

To locate IBM Business Partners in your geography, see the Find a Business Partner page.


Passport Advantage

There is no new ordering information in this release. For available part numbers, see the Software Announcements in the Reference information section.

Charge metric

The charge metrics for this licensed product can be found in the following License Information documents:

Program identifier License Information document title License Information document number
5737-H41 IBM Business Automation Workflow 20.0.0 L-ASAY-BLJKNX

Select your language of choice and scroll down to the Charge Metrics section. Follow-on releases, if any, may have updated terms. See the License Information documents website for more information.



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Terms and conditions

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The terms and conditions for Business Automation Workflow, as previously announced in Software Announcement list in the Reference information section are unchanged except for a new License Information document listed in the following table:

Program identifier License Information document title License Information document number
5737-H41 IBM Business Automation Workflow 20.0.0 L-ASAY-BLJKNX

See the License Information document for changes to terms and conditions for the offering.

Follow-on releases, if any, may have updated terms. See the License Information documents website for more information.



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Statement of good security practices

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IT system security involves protecting systems and information through intrusion prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a regulatory compliant, comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective.

Important: IBM does not warrant that any systems, products, or services are immune from, or will make your enterprise immune from, the malicious or illegal conduct of any party.



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Prices

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The prices are unchanged by this announcement.

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified clients to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all client segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or go to the IBM Global Financing website for more information.

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government clients. Rates are based on a client's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing from IBM Global Financing helps you preserve cash and credit lines, enables more technology acquisition within current budget limits, permits accelerated implementation of economically attractive new technologies, offers payment and term flexibility, and can help match project costs to projected benefits. Financing is available worldwide for credit-qualified customers.



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Order now

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To order, contact the IBM Digital Sales Center, your local IBM representative, or your IBM Business Partner. To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968). For more information, contact the IBM Digital Sales Center.

Phone: 800-IBM-CALL (426-2255)

Fax: 800-2IBM-FAX (242-6329)

For IBM representative: askibm@ca.ibm.com

For IBM Business Partner: pwcs@us.ibm.com

IBM Digital Sales Offices
1177 S Belt Line Rd
Coppell, TX 75019-4642, US

The IBM Digital Sales Center, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

IBM, Passport Advantage and IBM Cloud Pak are registered trademarks of IBM Corporation in the United States, other countries, or both.

Microsoft is a trademark of Microsoft Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

Terms of use

For the most current information regarding IBM products, consult your IBM representative or reseller, or go to the IBM worldwide contacts page

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