IBM Operations Analytics V1.3.6 adds ordering options and extends feature set for greater control and easier deployment of Performance Manager of Managers capability

IBM United States Software Announcement 217-191
May 2, 2017

Table of contents
OverviewOverviewTechnical informationTechnical information
Key prerequisitesKey prerequisitesOrdering informationOrdering information
Planned availability datePlanned availability dateTerms and conditionsTerms and conditions
DescriptionDescriptionPricesPrices
Program numberProgram numberOrder nowOrder now
PublicationsPublications


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At a glance
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IBM® Operations Analytics V1.3.6 extends its feature set and brings enhancements to its suite of three offerings:

  • IBM Operations Analytics Predictive Insights Managed V1.3.6 and IBM Operations Analytics Advanced Insights V1.3.6 include more ordering options; offer a new calendar-based feature for deprioritizing alarms or halting training during known operationally anomalous periods; add off-the-shelf Mediation Packs, and a new REST API for simplifying data integration.
  • IBM Operations Analytics Log Analysis Managed includes more ordering options.


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Overview
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Operations Analytics is a suite of offerings tailored to provide advanced cognitive capabilities to the IT operations market. This suite consists of Operations Analytics Predictive Insights Managed, Operations Analytics Log Analysis Managed, and Operations Analytics Advanced Insights (a combined component that contains all the features and functions of both Operations Analytics Predictive Insights Managed and Operations Analytics Log Analysis Managed).

Version 1.3.6 of Operations Analytics brings new ordering options for all three offerings, as well as an extended set of features.

New purchasable parts are available for the Operations Analytics Advanced Insights offering, the Operations Analytics Predictive Insights Managed offering, and the Operations Analytics Log Analysis Managed offering:

  • A pack of 10 client devices now provides options to entitle the management of low powered, single user end-points or infrastructure devices fitted with one or more sensors that can generate IT operational data.
  • A pack of 50,000 devices is now available to entitle a mixture of client devices and managed virtual network devices, thereby providing flexibility over the makeup of the network infrastructure to be managed.
  • A pack of 250,000 Smart Meter devices provides scope to scale the offering to the significant size of the managed domain in the energy and utilities market segment.

Operations Analytics V1.3.6 also extends it features for the Operations Analytics Advanced Insights offering and the Operations Analytics Predictive Insights Managed offering with:

  • A new calendar-based feature that enables users to deprioritize alarms or halt training during known operationally anomalous periods such as planned maintenance windows or Black Friday Trading.
  • New off-the-shelf Mediation Packs to increase the speed of deployment for the Performance Manager of Managers capability.
  • A new REST API for data mediation to simplify data integration.
  • These additional features come with no additional licensing costs.


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Key prerequisites
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For information about key prerequisites for Operations Analytics, refer to the Hardware requirements section.



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Planned availability date
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May 2, 2017: Electronic download



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Description
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Included in the IBM Operations Analytics suite are three offerings.

Operations Analytics Predictive Insights Managed

This cognitive offering provides two significant values for operations:

  • Its Performance Manager of Managers capability is achieved through cognitive machine learning by automatically, dynamically, and continuously managing thresholds for all of your IT operational performance data.
  • The offering enables the shift from reactive IT operations to proactive IT operations by providing automatic anomaly detection and advanced cognitive insights to IT staff investigating the detected anomalies. These capabilities provide significant reductions in mean-time-to-repair and proactive outage avoidance.

Operations Analytics Log Analysis Managed

Operations Analytics Log Analysis Managed focuses on reducing mean-time-to-repair for operations and the provision of long-term IT operational data storage for historic visibility.

  • Rapid search is achieved across terabytes of structured and unstructured operational data.
  • Insights, through text analytics accompanied by domain specific visualizations and expert advice, are also provided.
  • Operational data can be stored and retrieved for historical analysis using the optional integration with supported Hadoop distributions.

Operations Analytics Advanced Insights

This offering provides the most complete Operations Analytics solution in one product, combining all the capabilities of Operations Analytics Predictive Insights Managed, Operations Analytics Log Analysis Managed, and Operations Analytics - Log Analysis Service Desk Extension V1.1.



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Reference information
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Program number
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Program number VRM Program name
5725-K26 1.3.6 IBM Operations Analytics Advanced Insights
5725-K26 1.3.6 IBM Operations Analytics Predictive Insights Managed
5725-K26 1.3.5 IBM Operations Analytics Log Analysis Managed


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Publications
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No publications are shipped with these programs.

IBM Operations Analytics documentation is published in IBM Knowledge Center.

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. A large number of publications are available online in various file formats, and they can all be downloaded by all countries.

IT Operations Analytics Developer Community

Additional information, resources, insight packs, and documentation, visit the IT Operations Analytics Developer Community website.



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Services
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Software Services

IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services, contact your Lab Services Sales or Delivery Leader.



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Technical information
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Specified operating environment

Hardware requirements

The hardware requirements vary according to the volume of data ingested or managed by the program.

Minimum requirements:

IBM Operation Analytics Predictive Insights Managed

  • 4x CPU cores
  • 16 GB RAM
  • 160 GB disk

IBM Operation Analytics Log Analysis Managed

  • 4x 2.8 GHz core processors
  • 16 GB RAM
  • 60 GB of hard disk space

The hardware requirements change depending on the amount of data that you stream. To identify the correct hardware requirements for your use case, consult:

Software requirements

Refer to the Hardware requirements section.

IBM Electronic Support

The IBM Support Portal is your gateway to technical support. This includes IBM Electronic Support tools and resources, for software and hardware, to help save time and simplify support. The Electronic Support tools can help you find answers to questions, download fixes, troubleshoot, automate data collection, submit and track problems through the Service Request online tool, and build skills. All these tools are made available through your IBM support agreement. Read about the Electronic Support portfolio of tools on the IBM Electronic Support website.

You can also access the IBM Support Portal page and the online Service requests and PMRs tool for more support.

Planning information

Packaging

This offering is delivered through the internet. There is no physical media.

This program, when downloaded from a website, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.

Security, auditability, and control

IBM Operations Analytics products use the security and auditability features of the host software.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.



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Ordering information
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This product is only available through Passport Advantage. It is not available as shrinkwrap.

These products may only be sold directly by IBM or by authorized IBM Business Partners for Software Value Plus.

More information can be found on the IBM Software Value Plus website.

To locate IBM Business Partners for Software Value Plus in your geography for a specific Software Value Plus portfolio, go to the Find a Business Partner page.

Product group: Availability and Performance products

Product: IBM Operations Analytics (5725-K26)

Product category: Operations Analytics


Passport Advantage

IBM Operations Analytics Advanced Insights (5725-K26)

Part description Part number
IBM Operations Analytics Advanced Insights 10 Managed Client Devices License + SW Subscription & Support 12 Months D1SWMLL
IBM Operations Analytics Advanced Insights 10 Managed Client Devices Annual SW Subscription & Support Renewal 12 Months E0NJPLL
IBM Operations Analytics Advanced Insights 10 Managed Client Devices SW Subscription & Support Reinstatement 12 Months D1SWNLL
IBM Operations Analytics Advanced Insights 10 Managed Client Devices from Log Analysis 10 CD pack Trade Up License + SW Subscription & Support 12 Months D1SY2LL
IBM Operations Analytics Advanced Insights 10 Managed Client Devices from Predictive Insights 10 CD pack Trade Up License + SW Subscription & Support 12 Months D1SY3LL
IBM Operations Analytics Advanced Insights 10 Managed Client Devices Monthly License D1SYZLL
IBM Operations Analytics Advanced Insights 50000 Managed Device License + SW Subscription & Support 12 Months D1SWWLL
IBM Operations Analytics Advanced Insights 50000 Managed Device Annual SW Subscription & Support Renewal 12 Months E0NJSLL
IBM Operations Analytics Advanced Insights 50000 Managed Device SW Subscription & Support Reinstatement 12 Months D1SWXLL
IBM Operations Analytics Advanced Insights 50000 Managed Device from Log Analysis 50K pack Trade Up License + SW Subscription & Support 12 Months D1SY4LL
IBM Operations Analytics Advanced Insights 50000 Managed Device from Predictive Insights 50K pack Trade Up License + SW Subscription & Support 12 Months D1SY5LL
IBM Operations Analytics Advanced Insights 50000 Managed Device Monthly License D1SZ0LL
IBM Operations Analytics Advanced Insights 250000 Smart Meters License + SW Subscription & Support 12 Months D1SY8LL
IBM Operations Analytics Advanced Insights 250000 Smart Meters Annual SW Subscription & Support Renewal 12 Months E0NK7LL
IBM Operations Analytics Advanced Insights 250000 Smart Meters SW Subscription & Support Reinstatement 12 Months D1SYALL
IBM Operations Analytics Advanced Insights 250000 Smart Meters from Log Analysis SM pack Trade Up License + SW Subscription & Support 12 Months D1SYBLL
IBM Operations Analytics Advanced Insights 250000 Smart Meters from Predictive Insights SM pack Trade Up License + SW Subscription & Support 12 Months D1SYCLL
IBM Operations Analytics Advanced Insights 250000 Smart Meters Monthly License D1SZ3LL
IBM Operations Analytics Advanced Insights for z Systems™ 10 Managed Client Devices License + SW Subscription & Support 12 Months D1SWRLL
IBM Operations Analytics Advanced Insights for z Systems 10 Managed Client Devices Annual SW Subscription & Support Renewal 12 Months E0NJQLL
IBM Operations Analytics Advanced Insights for z Systems 10 Managed Client Devices SW Subscription & Support Reinstatement 12 Months D1SWSLL
IBM Operations Analytics Advanced Insights for z Systems 10 Managed Client Devices from Log Analysis 10 CD pack Trade Up License + SW Subscription & Support 12 Months D1SWZLL
IBM Operations Analytics Advanced Insights for z Systems 10 Managed Client Devices from Predictive Insights 10 CD pack Trade Up License + SW Subscription & Support 12 Months D1SX0LL
IBM Operations Analytics Advanced Insights for z Systems 10 Managed Client Devices Monthly License D1SZ1LL
IBM Operations Analytics Advanced Insights for z Systems 50000 Managed Device License + SW Subscription & Support 12 Months D1SX1LL
IBM Operations Analytics Advanced Insights for z Systems 50000 Managed Device Annual SW Subscription & Support Renewal 12 Months E0NJTLL
IBM Operations Analytics Advanced Insights for z Systems 50000 Managed Device SW Subscription & Support Reinstatement 12 Months D1SX2LL
IBM Operations Analytics Advanced Insights for z Systems 50000 Managed Device from Log Analysis 50K pack Trade Up License + SW Subscription & Support 12 Months D1SX3LL
IBM Operations Analytics Advanced Insights for z Systems 50000 Managed Device from Predictive Insights 50K pack Trade Up License + SW Subscription & Support 12 Months D1SX4LL
IBM Operations Analytics Advanced Insights for z Systems 50000 Managed Device Monthly License D1SZ2LL
IBM Operations Analytics Advanced Insights for z Systems 250000 Smart Meters License + SW Subscription & Support 12 Months D1SX6LL
IBM Operations Analytics Advanced Insights for z Systems 250000 Smart Meters Annual SW Subscription & Support Renewal 12 Months E0NJVLL
IBM Operations Analytics Advanced Insights for z Systems 250000 Smart Meters SW Subscription & Support Reinstatement 12 Months D1SX7LL
IBM Operations Analytics Advanced Insights for z Systems 250000 Smart Meters from Log Analysis SM pack Trade Up License + SW Subscription & Support 12 Months D1SX8LL
IBM Operations Analytics Advanced Insights for z Systems 250000 Smart Meters from Predictive Insights SM pack Trade Up License + SW Subscription & Support 12 Months D1SX9LL
IBM Operations Analytics Advanced Insights for z Systems 250000 Smart Meters Monthly License D1SZ4LL

IBM Operations Analytics Log Analysis Managed (5725-K26)

Part description Part number
IBM Operations Analytics Log Analysis Managed 10 Managed Client Devices License + SW Subscription & Support 12 Months D1SX5LL
IBM Operations Analytics Log Analysis Managed 10 Managed Client Devices Annual SW Subscription & Support Renewal 12 Months E0NJULL
IBM Operations Analytics Log Analysis Managed 10 Managed Client Devices SW Subscription & Support Reinstatement 12 Months D1SXALL
IBM Operations Analytics Log Analysis Managed 10 Managed Client Devices Monthly License D1SXYLL
IBM Operations Analytics Log Analysis Managed 50000 Managed Device License + SW Subscription & Support 12 Months D1SXHLL
IBM Operations Analytics Log Analysis Managed 50000 Managed Device Annual SW Subscription & Support Renewal 12 Months E0NK2LL
IBM Operations Analytics Log Analysis Managed 50000 Managed Device SW Subscription & Support Reinstatement 12 Months D1SXRLL
IBM Operations Analytics Log Analysis Managed 50000 Managed Device Monthly License D1SXZLL
IBM Operations Analytics Log Analysis Managed 250000 Smart Meters License + SW Subscription & Support 12 Months D1SWVLL
IBM Operations Analytics Log Analysis Managed 250000 Smart Meters Annual SW Subscription & Support Renewal 12 Months E0NJRLL
IBM Operations Analytics Log Analysis Managed 250000 Smart Meters SW Subscription & Support Reinstatement 12 Months D1SWYLL
IBM Operations Analytics Log Analysis Managed 250000 Smart Meters Monthly License D1SXWLL
IBM Operations Analytics Log Analysis Managed for z Systems 10 Managed Client Devices License + SW Subscription & Support 12 Months D1SYPLL
IBM Operations Analytics Log Analysis Managed for z Systems 10 Managed Client Devices Annual SW Subscription & Support Renewal 12 Months E0NKCLL
IBM Operations Analytics Log Analysis Managed for z Systems 10 Managed Client Devices SW Subscription & Support Reinstatement 12 Months D1SYQLL
IBM Operations Analytics Log Analysis Managed for z Systems 10 Managed Client Devices Monthly License D1SY1LL
IBM Operations Analytics Log Analysis Managed for z Systems 50000 Managed Device License + SW Subscription & Support 12 Months D1SYRLL
IBM Operations Analytics Log Analysis Managed for z Systems 50000 Managed Device Annual SW Subscription & Support Renewal 12 Months E0NKDLL
IBM Operations Analytics Log Analysis Managed for z Systems 50000 Managed Device SW Subscription & Support Reinstatement 12 Months D1SYSLL
IBM Operations Analytics Log Analysis Managed for z Systems 50000 Managed Device Monthly License D1SY0LL
IBM Operations Analytics Log Analysis Managed for z Systems 250000 Smart Meters License + SW Subscription & Support 12 Months D1SYTLL
IBM Operations Analytics Log Analysis Managed for z Systems 250000 Smart Meters Annual SW Subscription & Support Renewal 12 Months E0NKELL
IBM Operations Analytics Log Analysis Managed for z Systems 250000 Smart Meters SW Subscription & Support Reinstatement 12 Months D1SYULL
IBM Operations Analytics Log Analysis Managed for z Systems 250000 Smart Meters Monthly License D1SXXLL

IBM Operations Analytics Predictive Insights Managed (5725-K26)

Part description Part number
IBM Operations Analytics Predictive Insights Managed 10 Managed Client Devices License + SW Subscription & Support 12 Months D1SXBLL
IBM Operations Analytics Predictive Insights Managed 10 Managed Client Devices Annual SW Subscription & Support Renewal 12 Months E0NJWLL
IBM Operations Analytics Predictive Insights Managed 10 Managed Client Devices SW Subscription & Support Reinstatement 12 Months D1SXCLL
IBM Operations Analytics Predictive Insights Managed 10 Managed Client Devices Monthly License D1SWGLL
IBM Operations Analytics Predictive Insights Managed 50000 Managed Device License + SW Subscription & Support 12 Months D1SXDLL
IBM Operations Analytics Predictive Insights Managed 50000 Managed Device Annual SW Subscription & Support Renewal 12 Months E0NJXLL
IBM Operations Analytics Predictive Insights Managed 50000 Managed Device SW Subscription & Support Reinstatement 12 Months D1SXELL
IBM Operations Analytics Predictive Insights Managed 50000 Managed Device Monthly License D1SWHLL
IBM Operations Analytics Predictive Insights Managed 250000 Smart Meters License + SW Subscription & Support 12 Months D1SXFLL
IBM Operations Analytics Predictive Insights Managed 250000 Smart Meters Annual SW Subscription & Support Renewal 12 Months E0NJYLL
IBM Operations Analytics Predictive Insights Managed 250000 Smart Meters SW Subscription & Support Reinstatement 12 Months D1SXGLL
IBM Operations Analytics Predictive Insights Managed 250000 Smart Meters Monthly License D1SWKLL
IBM Operations Analytics Predictive Insights Managed for z Systems 10 Managed Client Devices License + SW Subscription & Support 12 Months D1SYELL
IBM Operations Analytics Predictive Insights Managed for z Systems 10 Managed Client Devices Annual SW Subscription & Support Renewal 12 Months E0NK8LL
IBM Operations Analytics Predictive Insights Managed for z Systems 10 Managed Client Devices SW Subscription & Support Reinstatement 12 Months D1SYFLL
IBM Operations Analytics Predictive Insights Managed for z Systems 10 Managed Client Devices Monthly License D1SWILL
IBM Operations Analytics Predictive Insights Managed for z Systems 50000 Managed Device License + SW Subscription & Support 12 Months D1SYGLL
IBM Operations Analytics Predictive Insights Managed for z Systems 50000 Managed Device Annual SW Subscription & Support Renewal 12 Months E0NK9LL
IBM Operations Analytics Predictive Insights Managed for z Systems 50000 Managed Device SW Subscription & Support Reinstatement 12 Months D1SYHLL
IBM Operations Analytics Predictive Insights Managed for z Systems 50000 Managed Device Monthly License D1SWJLL
IBM Operations Analytics Predictive Insights Managed for z Systems 250000 Smart Meters License + SW Subscription & Support 12 Months D1SYILL
IBM Operations Analytics Predictive Insights Managed for z Systems 250000 Smart Meters Annual SW Subscription & Support Renewal 12 Months E0NKALL
IBM Operations Analytics Predictive Insights Managed for z Systems 250000 Smart Meters SW Subscription & Support Reinstatement 12 Months D1SYJLL
IBM Operations Analytics Predictive Insights Managed for z Systems 250000 Smart Meters Monthly License D1SWLLL

Refer to Software Announcement 216-168, dated April 19, 2016, for further ordering information.

Charge metric

Program name Part number or PID number Charge metric
IBM Operations Analytics Advanced Insights 5725-K26 New: Client Device, Managed Device
    Existing: Managed Virtual Server, Managed Virtual Network Device
IBM Operations Predictive Insights Managed 5725-K26 New: Managed Client Device, Managed Device
    Existing: Managed Virtual Server, Managed Virtual Network Device
IBM Operations Log Analysis Managed 5725-K26 New: Managed Client Device, Managed Device
    Existing: Managed Virtual Server, Managed Virtual Network Device

Managed Virtual Server

Managed Virtual Server is a unit of measure by which the Program can be licensed. A server is a physical computer that is comprised of processing units, memory, and input/output capabilities and that executes requested procedures, commands, or applications for one or more users or client devices. Where racks, blade enclosures, or other similar equipment is being employed, each separable physical device (for example, a blade or a rack-mounted device) that has the required components is considered itself a separate server. A virtual server is either a virtual computer created by partitioning the resources available to a physical server or an unpartitioned physical server.

Licensee must obtain entitlement for Managed Virtual Server managed by the program regardless of any intermediate consolidation application. Examples Managed Virtual Server include, but are not limited to, Application/Web/Operation System/Database Servers, logical partitions, and Integrated Facility for Linux™ (IFL) processors. For IBM z Systems™, a license must be obtained for each 'Millions of Service Units' (MSUs).

Managed Virtual Network Device

Managed Virtual Network Device is a unit of measure by which the Program can be licensed. A Virtual Network Device is a physical or virtual component that facilitates communication between devices on a network.

Licensee must obtain entitlement for each virtual network device managed by the program regardless of any intermediate consolidation application. An unpartitioned physical device counts as a single virtual network device. Examples of network devices include, but are not limited to, switches, routers, bridges, hubs, and firewalls.

Managed Client Device

Managed Client Device is a unit of measure by which the Program can be licensed. A Client Device is a single user computing device or special purpose sensor or telemetry device that requests the execution of or receives for execution a set of commands, procedures, or applications from or provides data to another computer system that is typically referred to as a server or is otherwise managed by the server. Multiple Client Devices may share access to a common server. A Client Device may have some processing capability or be programmable to allow a user to do work.

Licensee must obtain entitlement for each client device managed by the program regardless of any intermediate consolidation application. Examples of client devices include, but are not limited to, actuators, appliances, automated teller machines, automatic meter readers, cash registers, disk drives, desktop computers, kiosks, notebook computers, personal digital assistant, point-of-sale terminals, sensors, Smart Meters, tape drives, technical workstations printers, VoIP telephones, DSL modems, cable modems, and assets such as production equipment, facilities-related items, and transportation-related items.

Managed Device

Managed Device is a unit of measure by which the program can be licensed. A Device is a physical or virtual component that is managed by the program. Sufficient entitlements must be obtained to cover all Devices managed by the program.

Smart Meter

A Smart Meter is usually an electronic device that records consumption of electric energy, natural gas, water, and so on in intervals of time and communicates that information at least daily back to the utility for monitoring and billing.

IBM Operations Analytics is priced using the above metrics applied to the following components.

10 Client Device Packs

Client devices may be entitled in units of 10 Client Devices.

50,000 Managed Devices Packs

Large quantities of virtual network devices and client devices may be entitled as units of 50,000 virtual network devices. Examples of devices in this case exclude those defined as managed virtual servers, but include all those defined in Managed virtual network device and Managed virtual client device above.

250,000 Smart Meter Packs

Large quantities of Smart Meters may be entitled in units of 250,000 Smart Meters. This part applies only to Smart Meters.

The suite of offerings provided in Operations Analytics V1.3.6 is also licensed both as Managed Virtual Server and Managed Virtual Network Device.

In the context of IBM Operation Analytics offerings, Managed Virtual Servers, Managed Virtual Network Devices, Managed Client Device and Managed Device are sources of IT Operational data, typically servers or devices that have logging or other data instrumentation enabled.

IT Operational Data presents as log files, performance metrics, Events, Trouble tickets and other unstructured text files. If consolidation points are used to consolidate the IT Operational Data, it is the originating IT server, or device, that generated the IT Operational data that need to be entitled and not the consolidation point itself.

The program is licensed solely based on the environment managed. This means that no additional entitlements are required to entitle high availability.



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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage® Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available through Passport Advantage.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage®, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

Agreement for Acquisition of Software Maintenance

These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information number

License number Description
L-NHON-A7HN2R IBM Operations Analytics Advanced Insights
L-NCUN-AJVFPC IBM Operations Analytics Predictive Insights Managed
L-PKSN-AK3G7K IBM Operations Analytics Log Analysis Managed

The program's License Information will be available for review on the IBM Software License Agreement website.

Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information about known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, see the IBM Software Support Handbook.

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product version or release will be available for a minimum of five years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect.

This technical support allows you to obtain assistance (by telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, through an announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

For additional information about the IBM Software Support Lifecycle Policy, see the IBM Software Support Lifecycle Policy website.

Program support

Subscription and Support includes telephone assistance, as well as access to updates, releases, and versions of the program as long as support is in effect. You will be notified of discontinuance of support with 12 months' notice.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Volume orders (IVO)

Yes. Contact your IBM representative.

Passport Advantage applies

Yes, information is available on the Passport Advantage and Passport Advantage Express® website.

Software Subscription and Support applies

Yes. Software Subscription and Support, also referred to as Software Maintenance, is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and Technical Support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance by telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, see the IBM Software Support Handbook. Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

Unless specified otherwise in a written agreement with you, IBM does not provide support for third-party products that were not provided by IBM. Ensure that when contacting IBM for covered support, you follow problem determination and other instructions that IBM provides, including in the IBM Software Support Handbook.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, go to the Passport Advantage and Passport Advantage Express website.

System i Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable.



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Statement of good security practices
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IT system security involves protecting systems and information through intrusion prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a regulatory compliant, comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective.

Important: IBM does not warrant that any systems, products, or services are immune from, or will make your enterprise immune from, the malicious or illegal conduct of any party.



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IBM Electronic Services
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Electronic Service Agent™ and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to organizations that have IBM Systems. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support, all at no additional cost to you.

Now integrated into the base operating system of AIX® V5.3, AIX V6.1, and AIX V7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM, which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type smitty esa_main, and select Configure Electronic Service Agent. In addition, ESA now includes a powerful web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent, go to the IBM Electronic Support website.

The IBM Electronic Support portal is a single internet entry point that replaces the multiple entry points traditionally used to access IBM internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for organizations that are Electronic Service Agent tool-enabled to track system inventory and find pertinent fixes.

Benefits

Increased uptime: The Electronic Service Agent™ tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the symptoms, diagnosing the error, and manually calling IBM Support to open a problem record. Its 24 x 7 monitoring and reporting mean human intervention is not required to report errors.

Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM. The Electronic Service Agent tool is designed to securely transmit either through the internet (HTTPS or VPN) or modem to provide organizations a single point of exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into an organization's system.

For additional information, go to the IBM Electronic Service Agent website.

More accurate reporting: Because system information and error logs are automatically uploaded to the IBM Support Center in conjunction with the service request, you are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM, problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.

Customized support: Using the IBMid entered during activation, you can view system and support information in the My Systems and Premium Search sections of the IBM Electronic Support page.

My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent. Reports are available for any system associated with your IBMid. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from your system, you are able to see search results that apply specifically to your systems.

For more information about how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or go to the IBM Electronic Support website.



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Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBMid and password are required to access the IBM Passport Advantage website.


Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner for Software Value Plus. Additional information is also available on the Passport Advantage and Passport Advantage Express website.



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To order, contact your Americas Call Centers, local IBM representative, or your IBM Business Partner. To identify your local IBM representative or IBM Business Partner call 800-IBM-4YOU (426-4968). For more information, contact the Americas Call Centers.

Phone: 800-IBM-CALL (426-2255)

Fax: 800-2IBM-FAX (242-6329)

For IBM representative: callserv@ca.ibm.com

For IBM Business Partner: pwcs@us.ibm.com

Mail:
IBM Teleweb Customer Support
ibm.com® Sales Execution Center, Americas North
3500 Steeles Ave. East, Tower 3/4
Markham, Ontario
Canada L3R 2Z1

Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.


IBM Software Value Plus

These products are available under IBM Software Value Plus, either directly from IBM or through authorized Business Partners who invest in skills and high-value solutions. IBM customers may benefit from the industry-specific or horizontal solutions, skills, and expertise provided by these Business Partners.

Additions to Software Value Plus will be communicated through standard product announcements. To determine what IBM software is available under Software Value Plus, go to the IBM Passport Advantage Online for IBM Business Partners website.

For questions regarding Software Value Plus, go to the IBM Software Value Plus website.

Trademarks

z Systems, IBM z Systems and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, Passport Advantage, System i, Express, AIX, PartnerWorld and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

Terms of use

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

IBM United States