IBM Control Desk V7.6 delivers usability, integration, and process improvements

IBM United States Software Announcement 215-245
July 21, 2015

Table of contents
OverviewOverviewTechnical informationTechnical information
Key prerequisitesKey prerequisitesOrdering informationOrdering information
Planned availability datePlanned availability dateTerms and conditionsTerms and conditions
DescriptionDescriptionPricesPrices
Program numberProgram numberOrder nowOrder now
PublicationsPublications 


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At a glance
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IBM® Control Desk V7.6 focuses on:

  • Simplicity of use through the IBM Control Desk Service Portal interface and the new IBM cloud hosted model for on-premises organizations to adopt this functionality while keeping their data on premises.
  • Improved analytic reporting with a significant update to IBM Cognos® reporting capabilities that is included with this offering.
  • Improved compatibility and function with the introduction of IBM Tivoli® Process Automation Engine V7.6, improving IBM Maximo® compatibility, and expanding browser and operating environment support.


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Order now
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For ordering, contact your IBM representative or an IBM Business Partner. For more information, contact the Americas Call Centers at: 800-IBM-CALL (426-2255).

Reference: YE001



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Overview
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IBM Control Desk V7.6 builds upon previous releases and delivers a solution to help organizations' efforts to improve IT service management quality, continuity of service, speed of response, and efficiency of management.

Control Desk V7.6 enhancements:

  • Updates to the IBM Control Desk Service Portal self-service interface, which offers a streamlined experience for users to report issues, search for solutions to issues, and view information about tickets that they create and view, or order IT and other services through the service catalog.
  • Introduction of an IBM-hosted delivery option for Control Desk Service Portal, enabling on-premises users to utilize the new interface in the cloud while keeping their data on-premises. With this model, organizations can receive faster functional updates through continuous delivery. This option is available for no additional cost for on-premises users of Control Desk who are current on Subscription and Support and have deployed Control Desk V7.5.3, or later.
  • Update of reporting and analytics capabilities to include a limited use license of IBM Cognos Business Intelligence V10.2 and also includes standard IT Service Management reports.
  • Update of the underlying process automation foundation of Control Desk, IBM Tivoli Process Automation Engine, to Version 7.6. This is the same version used in IBM Maximo Asset Management V7.6 and benefits organizations that run these IT Service Management and Enterprise Asset Management solutions on the same, consistent platform.
  • Updated browser and operating platform support.
  • IBM Control Desk Everyplace® for mobile users is included in the base product with Control Desk V7.6 and does not require a separate license for use. Clients with previous versions of Control Desk must still have a license to use Control Desk Everyplace.
  • Improved record locking and e-signature capabilities.


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Key prerequisites
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For details, refer to the Hardware requirements and Software requirements sections.



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Planned availability date
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July 31, 2015: Electronic download



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Description
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IBM Control Desk V7.6 provides organizations with a full range of IT service management capabilities, including 12 processes certified as IT Infrastructure Library® (ITIL®) 2011 compliant by PinkVerify. Control Desk can also be easily extended and integrated through the included tooling, and integrated with other systems. These capabilities enable the solution to support complex IT service management scenarios or to support non-IT service management scenarios, including self-service, human resources, and facilities. Control Desk can be used in organizations of all sizes and is available as software as a service (SaaS), traditional install, and through managed services delivery models. All delivery models are based on the same code base, facilitating migration from one to another, if needed.

Control Desk can support the following ITIL 2011 processes:

  • Knowledge Management
  • Service Asset and Configuration Management
  • Service Catalog Management
  • Change Management
  • Release and Deployment Management
  • Incident Management
  • Financial Management
  • Service Level Management
  • Problem Management
  • Request Fulfillment
  • Event Management
  • Availability Management

Control Desk also includes the following functions:

  • A full integration framework that supports a wide range of integration and integration methods
  • A capable workflow engine and application design tooling to enable configuration and extension of the solution
  • Extensive reporting capabilities through the included IBM Cognos Business Intelligence and BIRT
  • Standard content, including reports, templates, user roles, and security groups

IBM Control Desk on Cloud is hosted in global IBM SoftLayer® data centers, including dedicated U.S. Federal Government facilities.



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Program number
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Program number VRM Program name
5725-E24 7.6 IBM Control Desk V7.6
5725-H61 SaaS IBM Control Desk on Cloud


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Education support
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IBM training provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers are on the IBM training website

http://www.ibm.com/services/learning/

Call IBM training at 800-IBM-TEACH (426-8322) for catalogs, schedules, and enrollments.



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Offering Information
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Product information is available via the Offering Information website

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® website

http://www.ibm.com/software/passportadvantage



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Publications
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No publications will be shipped with this product.

The IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided.

A large number of publications are available online in various file formats, and they can all be downloaded by all countries.



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Services
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Software Services

IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/



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Technical information
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Specified operating environment

Hardware requirements

Client workstation

  • Processor: Intel™ Pentium™ 2 GHz to 4 GHz
  • Main memory: 2 GB to 4 GB RAM
  • Resolution: SVGA 1024 x 768

Administrator workstation

  • Processor: Intel Pentium 2 GHz
  • Main memory: 4 GB RAM
  • Resolution: SVGA 1024 x 768
  • Hard disk space: Minimum 11 GB
  • Network connection between administrator system and middleware: 10 Mbits

Application software server

  • Processor: Intel Pentium (minimum) Single-Server Topology 2 GHz
  • Processor: Intel Pentium (recommended) Single-Server Topology 6 GHz
  • Processor: Intel Pentium (minimum) Multi-Server Topology 2 GHz
  • Processor: Intel Pentium (recommended) Multi-Server Topology 6 GHz
  • Hard disk space: 60 GB
  • Main memory: 8 GB RAM minimum
  • Main memory: 8 GB RAM recommended
Software requirements

Supported operating systems

AIX®

  • AIX 7.1 IBM POWER® System - Big Endian

Linux™

  • SUSE Linux Enterprise Server (SLES) 11 SP3 POWER System - Big Endian
  • Red Hat Enterprise Linux (RHEL) Server 6 IBM z Systems™
  • Red Hat Enterprise Linux (RHEL) Server 6 POWER System - Big Endian
  • RedHat Enterprise Linux (RHEL) Server 7 x86-64
  • SUSE Linux Enterprise Server (SLES) 11 POWER System - Big Endian
  • SUSE Linux Enterprise Server (SLES) 11 x86-64
  • Red Hat Enterprise Linux (RHEL) Server 6 x86-64
  • SUSE Linux Enterprise Server (SLES) 11 IBM z Systems
  • Red Hat Enterprise Linux (RHEL) Server 7 POWER System - Big Endian
  • Red Hat Enterprise Linux (RHEL) Server 7 IBM z Systems
  • Red Hat Enterprise Linux (RHEL) Server 6 Update 5 POWER System - Big Endian

Microsoft™ Windows™

  • Microsoft Windows Server 2012 R2 Standard Edition x86-64
  • Microsoft Windows Server 2012 Datacenter Edition x86-64
  • Microsoft Windows 8 Enterprise x86-64
  • Microsoft Windows 8 Enterprise x86-32
  • Microsoft Windows Server 2012 R2 Datacenter Edition x86-64
  • Microsoft Windows 8 Professional x86-32
  • Microsoft Windows 7 Professional x86-32
  • Microsoft Windows 8.1 Professional x86-32
  • Microsoft Windows 8.1 Enterprise x86-64
  • Microsoft Windows 8.1 Standard x86-32
  • Microsoft Windows 7 Enterprise x86-32
  • Microsoft Windows 8.1 Enterprise x86-32
  • Microsoft Windows 8.1 Professional x86-64
  • Microsoft Windows Server 2012 Standard Edition x86-64
  • Microsoft Windows 8 Professional x86-64
  • Microsoft Windows 8 Standard x86-32
  • Microsoft Windows 7 Enterprise x86-64
  • Microsoft Windows 7 Professional x86-64
  • Microsoft Windows 8 Standard x86-64
  • Microsoft Windows 8.1 Standard x86-64

Supported databases:

  • IBM DB2® Enterprise Server Edition 10.1.0.1, or later fix packs
  • IBM DB2 Enterprise Server Edition 10.5, or later fix packs
  • IBM DB2 Workgroup Server Edition 10.1.0.2, or later fix packs
  • IBM DB2 Workgroup Server Edition 10.5, or later fix packs
  • IBM DB2 pureScale® Feature 10.1, or later fix packs
  • Microsoft SQL Server Enterprise Edition 2012
  • Microsoft SQL Server Enterprise Edition 2012 SP1
  • Microsoft SQL Server Standard Edition 2012
  • Microsoft SQL Server Standard Edition 2012 SP1
  • Oracle Database 11g Enterprise Edition Release 2
  • Oracle Database 11g Standard Edition Release 2
  • Oracle Database 12 c Release 1 (12.1.0.1.0) Enterprise Edition
  • Oracle Database 12 c Release 1 (12.1.0.1.0) Standard Edition
  • Oracle Database 12c Release 1 (12.1.0.1.0) Standard Edition One
  • Oracle Real Application Clusters (Oracle 11g Release 2)
  • Oracle Real Application Clusters (Oracle 12 c Release 1)

Supported application servers:

  • Oracle WebLogic Server 12cR1 (12.1.1)
  • IBM WebSphere® Application Server Network Deployment V8.5, or later fix packs
  • Oracle WebLogic Server 12cR2 (12.1.2)
  • IBM WebSphere Application Server Network Deployment V8.5.5, or later fix packs
  • Oracle WebLogic Server 12c (12.0)

Supported browsers:

  • Apple Safari 7.0
  • Google Chrome 36
  • Microsoft Internet Explorer 10
  • Microsoft Internet Explorer 11
  • Microsoft Internet Explorer 8.0
  • Microsoft Internet Explorer 9.0
  • Mozilla Firefox 31
  • Oracle Java™ Software Development Kit (SDK), Java Runtime Environment, Java Development Kit (Mac OS X) 7.0 Update 55
  • Oracle Java SDK, Java Runtime Environment, Java Development Kit (Mac OS X) 7.0 Update 65
  • Oracle Java SDK, Java Runtime Environment, Java Development Kit 7.0.55
  • Oracle Java SDK, Java Runtime Environment, Java Development Kit 7.0.65
  • Oracle Java SDK, Java Runtime Environment, Java Development Kit 7.0.67

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

IBM Electronic Support

The IBM Support Portal is your gateway to technical support. This includes IBM Electronic Support tools and resources, for software and hardware, to help save time and simplify support. The Electronic Support tools can help you find answers to questions, download fixes, troubleshoot, automate data collection, submit and track problems through the Service Request online tool, and build skills. All these tools are made available through your IBM support agreement. Read about the Electronic Support portfolio of tools

http://ibm.com/electronicsupport
Access the IBM Support Portal
http://ibm.com/support
Access the online Service Request tool
http://ibm.com/support/servicerequest

Planning information

Packaging

This offering is delivered as electronic download from Passport Advantage. There is no physical media.

This program, when downloaded from a website, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.

Security, auditability, and control

IBM Control Desk V7.6 uses the security and auditability features of the operating system software.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.



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Ordering information
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This product is only available via Passport Advantage. It is not available as shrinkwrap.

These products may only be sold directly by IBM or by authorized IBM Business Partners for Software Value Plus.

For more information about IBM Software Value Plus, visit

http://www.ibm.com/partnerworld/page/svp_authorized_portfolio
To locate IBM Business Partners for Software Value Plus in your geography for a specific Software Value Plus portfolio, visit
http://www.ibm.com/partnerworld/wps/bplocator/

Product group: IBM Control Desk
Product Identifier Description:
5725-E24         IBM Control Desk
Product category: IBM Control Desk

Passport Advantage

For ordering information for IBM Control Desk, refer to Software Announcement 214-521, dated December 9, 2014.

For ordering information for IBM Control Desk on Cloud, refer to Software Announcement 214-523, dated December 9, 2014.

Charge metric

Program name Part number or PID number Charge metric
IBM Control Desk 5725-E24 Authorized User/Concurrent User
IBM Control Desk on Cloud 5725-H61 Authorized User/Concurrent User/Instance

Authorized User

Authorized User is a unit of measure by which the program can be licensed. An Authorized User is a unique person who is given access to the program. The program may be installed on any number of computers or servers and each Authorized User may have simultaneous access to any number of instances of the program at one time. Licensee must obtain separate, dedicated entitlements for each Authorized User given access to the program in any manner directly or indirectly (for example, via a multiplexing program, device, or application server) through any means. An entitlement for an Authorized User is unique to that Authorized User and may not be shared, nor may it be reassigned other than for the permanent transfer of the Authorized User entitlement to another person.

Note: Some programs may be licensed where devices are considered users. In that case, the following applies. Any computing device that requests the execution of or receives for execution a set of commands, procedures, or applications from the program or that is otherwise managed by the program is considered a separate user of the program and requires an entitlement as if that device were a person.

Concurrent User

Concurrent User is a unit of measure by which the program can be licensed. A Concurrent User is a person who is accessing the program at any particular point in time. Regardless of whether the person is simultaneously accessing the program multiple times, the person counts only as a single Concurrent User. The program may be installed on any number of computers or servers, but licensee must obtain entitlements for the maximum number of Concurrent Users simultaneously accessing the program. Licensee must obtain an entitlement for each simultaneous Concurrent User accessing the program in any manner directly or indirectly (for example, via a multiplexing program, device, or application server) through any means.

Note: Some programs may be licensed where devices are considered users. In that case, the following applies. Any computing device that requests the execution of or receives for execution a set of commands, procedures, or applications from the program or that is otherwise managed by the program is considered a separate user of the program and requires an entitlement as if that device were a person.

Instance

Instance is a unit of measure by which the IBM SaaS can be obtained. An Instance is access to a specific configuration of the IBM SaaS. Sufficient entitlements must be obtained for each Instance of the IBM SaaS made available to access and use during the measurement period specified in customer's Proof of Entitlement (PoE) or Transaction Document.



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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available via Passport Advantage.

Licensing

IBM International Program License Agreement including the License Information document and PoE govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

Agreement for Acquisition of Software Maintenance

These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information number

License ID document name
L-BDUK-9X4L48 IBM Control Desk V7.6
L-BDUK-9XRRT4 IBM Control Desk for Internal Service Providers V7.6
L-BDUK-9XRRWD IBM Control Desk for Managed Service Providers V7.6

The program's License Information will be available for review on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf

Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook
IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product version or release will be available for a minimum of five years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect.

This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Volume orders (IVO)

No

Passport Advantage applies

Yes, and through the Passport Advantage website at

http://www.ibm.com/software/passportadvantage

Software Subscription and Support applies

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express®. Product upgrades and Technical Support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook
Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at

http://www.ibm.com/software/passportadvantage

IBM Operational Support Services - SoftwareXcel

No

System i Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable.



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Statement of good security practices
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IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party.



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IBM Electronic Services
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Electronic Service Agent™ and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems customers. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support, all at no additional cost to you.

Now integrated into the base operating system of AIX V5.3, AIX V6.1, and AIX V7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM, which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type smitty esa_main, and select Configure Electronic Service Agent. In addition, ESA now includes a powerful web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent, refer to

http://www.ibm.com/support/electronic

The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes.

Benefits

Increased uptime: The Electronic Service Agent™ tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the symptoms, diagnosing the error, and manually calling IBM Support to open a problem record. Its 24x7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night.

Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM. The Electronic Service Agent tool is designed to securely transmit either via the Internet (HTTPS or VPN) or modem to provide customers a single point of exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into a customer's system.

For additional information, refer to IBM Electronic Service Agent

http://www.ibm.com/support/esa/

More accurate reporting: Because system information and error logs are automatically uploaded to the IBM Support center in conjunction with the service request, you are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM, problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.

Customized support: Using the IBM ID entered during activation, you can view system and support information in the My Systems and Premium Search sections of the Electronic Support website at

http://www.ibm.com/support/electronic

My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent. Reports are available for any system associated with your IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from your system, you are able to see search results that apply specifically to your systems.

For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit

http://www.ibm.com/support/electronic



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Prices
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Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller

For current prices, visit

http://www.ibm.com/support

Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner for Software Value Plus. Additional information is also available at

http://www.ibm.com/software/passportadvantage

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

For more financing information, visit

http://www.ibm.com/financing



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Order now
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To order, contact your Americas Call Centers, local IBM representative, or your IBM Business Partner. To identify your local IBM representative or IBM Business Partner call 800-IBM-4YOU (426-4968). For more information, contact the Americas Call Centers.

Phone: 800-IBM-CALL (426-2255)

Fax: 800-2IBM-FAX (242-6329)

For IBM representative: callserv@ca.ibm.com

For IBM Business Partner: pwcs@us.ibm.com

Mail:
IBM Teleweb Customer Support
ibm.com® Sales Execution Center, Americas North
3500 Steeles Ave. East, Tower 3/4
Markham, Ontario
Canada L3R 2Z1
Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.

IBM Software Value Plus

These products are available under IBM Software Value Plus, either directly from IBM or through authorized Business Partners who invest in skills and high-value solutions. IBM customers may benefit from the industry-specific or horizontal solutions, skills, and expertise provided by these Business Partners.

Additions to Software Value Plus will be communicated through standard product announcements. For a current list of IBM software available under Software Value Plus, visit

http://www.ibm.com/partnerworld/page/svp_authorized_portfolio_criteria
For questions regarding Software Value Plus, visit
http://www.ibm.com/partnerworld/page/svp_authorized_portfolio_contacts

Trademarks

IBM z Systems and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, Cognos, Tivoli, Maximo, Everyplace, Passport Advantage, System i, Express, AIX, POWER, DB2, pureScale, WebSphere and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Intel and Pentium are trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.

Oracle and Java are trademarks of Oracle and/or its affiliates in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

Terms of use

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/